Sugar Factory Chicago River North

Great experience with our family of five. The fizzing drinks kept our young children engaged in the experience and kept them in the moment without any screen distractions. Ording sharables can help with bill 😉

Waitress had pitcher of water sitting on table with no cups for about 15 mlms but all in all good experience for mu daughter we enjoyed especially singing and picture

The staff at Sugar Factory are awesome. I have no complaints at all. We were a large group and they handled us well and were very accommodating. Honestly, the food and menu are trash. The food quality is awful and its expensive. I didnt want to go here. My sons mother made this our destination but it was my first time. Literally every other adult knew it was terrible except her and I. Again, staff and service. Awesome. Food? My children cook better. Menu is too large and there is clearly no care to taste and presentation.

Excellent food drinks could've been a little sweeter. The ambience was wonderful. Great music playing

Thank you, Victor, for helping me celebrate my son's 22nd birthday. You really made us feel at home. The overall experience was excellent!

We knew what we were getting into to an extent, high prices for big splash in presnetation of drinks and desserts. On the positive side, we made fun memories, our daughter will never forget the presentation of her King Kong Sundae to celebrate her 16th birthday with friends. The food was good enough. The host and service staff were lacking, but we made the best of it.

Birthday dinner for my wife. Server was disinterested. Auto 20% gratuity I suspect was part of the issue.

It was our first time there and it will be our last. I do not believe the quality of food is worth the price at all. The service was completely lacking. The hostess and our server were too busy on their phones to really bother with us their customers. Our server couldn't answer what their more popular selected menu items were. He didnt even bring out the correct quantity of food that they had listed on their menu. I can see why they need to put the 20% gratuity on every bill now because they wouldn't get tips like that for their service else where. But then again, maybe that's exactly why their service is horrible, they get 20% no matter how bad their service is.

We traveled 2 1/2 hours for our daughters birthday dinner and made reservations. Still had to wait over 25 minutes and got stuck in back of restaurant in a room with zero ambience and uncomfortable chairs we asked to get a booth and was told no although multiple booths were open. Very disappointed with this experience definitely overpriced, not worth the 400 dollar bill for flavorless food and shakes.

it's a fun restaurant for kids and adults! my daughter LOVED the dry ice mocktail and the rainbow sliders. the service was great and the food delicious. a great stop while we were in chicago.

It was very weird. Dirty and understaffed. Even with a reservation we waited over 20 minutes in an empty restaurant. Overpriced and understaffed and food was stale. Would never go again.

Went for dessert. We tried the carnival Oreo milkshake and the campfire skillet. The fried Oreos were practically frozen these should have been warm and the ice cream on the skillet was not covered in graham crackers and I did not receive the warm chocolate sauce either. We were on of two tables, but after our food arrived we were not checked on by the waitress until it was time for the bill. They automatically include 20%, so don't expect great service as they don't have to work for it.

Food is decent. You're really going for the obnoxiously large desserts and the sugary goblet drinks. More of a novelty spot for kids.

Ridiculously overpriced. The bill includes a 20% tip for all customers. I feel like this led to poor service by the staff. If they know they are getting a good tip why would they strive to provide excellent service, right? The milkshakes were tasty but definitely not worth the price. I will never return.

DONT GO they had us waiting over 30 minutes and it wasn’t nobody at the tables the food was dress but they had us waiting soo long to the point where I had to pay $59 dollars for parking.