It takes a lot for me to give less than a stellar review. I never, ever want to hurt a local business if I can avoid it. I am really patient and understand a lot of different situations can happen that are outside of the businesses control. But I just have to say, this was NOT the greatest experience. But not the worst.
We were in the middle of a round when the bartender came up to us and asked us to switch tables, because they had a tournament coming in. There were two tables of folks on the far back wall on the left side that were asked to move to other tables. The group on the corner table declined at first, but they did eventually move. We also eventually moved.
The people that were playing in the tournament were SO rude, giving us the stink eye the WHOLE time. Trying to force us to give up our table by acting like self important a-holes. Leering at us. It made us really, really uncomfortable. So we finally gave up the table and moved so that our whole night wouldn't be ruined.
The tables we had to move to were larger tables and that negatively impacted our play experience. And the really crappy part was that the other group of people that had also left their table, turned around and took the table that we had given up. The tournament people *never used* those two tables. AT ALL.
If Surge is going to run pool tournament events in their spaces, they need to block off those tables ahead of time, and set CLEAR expectations for their other customers, instead of just allowing tournament players to come in and bully people out of their tables.
We are paying to be there also. $20 an hour. That's not cheap! We were purchasing cocktails. We were paying customers. And our experience was clearly not the one that mattered. Accommodating the RUDE tournament players is what mattered.
I did complain to the bartender. The bartender gave us two of our cocktails for free and they gave us the last hour for free. That was an accommodation that we very much appreciated. The bartender was not very happy about it, but he did it anyway so we were grateful.
Our plan was to hang out for multiple hours and play multiple games. And it just soured our experience, and in turn, shortened our night. The seating on that back wall is fully padded, and much more comfortable to sit on than the high top stools along the opposite wall. I was not comfortable on the high top stool that I got stuck with because we lost our spot along the wall, because of the tournament players.
I just don't think that we would go back to Surge. Which is really unfortunate because the environment in there is SO nice. The tables are really nice and in really good repair. The pool cues are in good shape. The environment itself is nice. So we had really high hopes.
But it super sucked to be a full price paying customer, and be treated as secondary to the tournament players.
Levi Adams
Great beer, friendly people & staff
Jordan Carlson (jcarhorizon)
Classy, top of the line Diamond Tables, great cocktails. Ask Jackson for a Jacky Special sometime.
Alfredo Cosme
Nice place Drinks amazing Wings delicious
Erik Rodriguez
Good atmosphere. Great service.
Stefan
Went here for a comedy show in the back room (The Pocket). The atmosphere at the bar/billiard room is really nice. Pool tables were all full and the bar seating was mostly empty. I sat at the bar before the show. Fast & friendly service. Only negative thing was that the bar was really dirty and messy. Menus scattered everywhere and nobody bother to wipe down the sticky bar top . Bottled beer wasn't that cold . They should keep the menus behind the bar and give them when people sit down. I'd definitely go back to play some pool . Bar area is pretty big.
Tanya L Prince
This is one of the nicest billiards spots I’ve been to in the Chicago area! The tables are sleek and sexy, and the sticks are in top shape—no warping, cracks, or that beat-up feel you get at other places. The tables are spaced well, so you’re not bumping into the folks next to you while you play. The service was on point, and the staff was super friendly. We even chatted until closing time at 2 or 3 AM. Definitely a spot I’d come back to!”
Carmen Zapata
Love this place!!! Celebrated my birthday here tonight with some friends and everyone enjoyed every minute of it. Food was great! Drinks were even better! Recommend the coconut mojito. The people who work here are awesome - will be back again soon! Thank you for helping make my birthday a memorable one!
Overpriced + they will open a tab without you asking and will close it with a bunch of fees without even trying to verify with you that you had a reservation. I came here with a reservation and when I walked in the person working the register told me they couldn’t help me because he had to go do something else. So I went to get a pool table because no one seemed available to get my reservation details. I got a drink and the guy who took my order added the table booking fees without checking if I had a reservation first. He didn’t even tell me my total. I’m glad I went back and checked because I would’ve been charged twice. The service here is just really shady and overall bad. The workers are rude and don’t communicate anything
Carlos Williams
Fantastic atmosphere! Was not busy. Comfortable sitting, great bar and food options.
Eleysi helped me to reserve a space for my birthday, navigating the different options with me and accommodating my needs.
You might read reviews about the price, but I personally think the experience makes up for it. Also, there are two different sizes of tables, in case you want to reserve tables beforehand.
Great experience from start to finish!
Tara Sanchez
Happy Hour pool and drinks from 5-7 - gotta love being able to grab a table and relax after a long day.
James Cotterman
Best tables and atmosphere you can find in the city!
Tables are well taken care of. Friendly staff.
It takes a lot for me to give less than a stellar review. I never, ever want to hurt a local business if I can avoid it. I am really patient and understand a lot of different situations can happen that are outside of the businesses control. But I just have to say, this was NOT the greatest experience. But not the worst.
We were in the middle of a round when the bartender came up to us and asked us to switch tables, because they had a tournament coming in. There were two tables of folks on the far back wall on the left side that were asked to move to other tables. The group on the corner table declined at first, but they did eventually move. We also eventually moved.
The people that were playing in the tournament were SO rude, giving us the stink eye the WHOLE time. Trying to force us to give up our table by acting like self important a-holes. Leering at us. It made us really, really uncomfortable. So we finally gave up the table and moved so that our whole night wouldn't be ruined.
The tables we had to move to were larger tables and that negatively impacted our play experience. And the really crappy part was that the other group of people that had also left their table, turned around and took the table that we had given up. The tournament people *never used* those two tables. AT ALL.
If Surge is going to run pool tournament events in their spaces, they need to block off those tables ahead of time, and set CLEAR expectations for their other customers, instead of just allowing tournament players to come in and bully people out of their tables.
We are paying to be there also. $20 an hour. That's not cheap! We were purchasing cocktails. We were paying customers. And our experience was clearly not the one that mattered. Accommodating the RUDE tournament players is what mattered.
I did complain to the bartender. The bartender gave us two of our cocktails for free and they gave us the last hour for free. That was an accommodation that we very much appreciated. The bartender was not very happy about it, but he did it anyway so we were grateful.
Our plan was to hang out for multiple hours and play multiple games. And it just soured our experience, and in turn, shortened our night. The seating on that back wall is fully padded, and much more comfortable to sit on than the high top stools along the opposite wall. I was not comfortable on the high top stool that I got stuck with because we lost our spot along the wall, because of the tournament players.
I just don't think that we would go back to Surge. Which is really unfortunate because the environment in there is SO nice. The tables are really nice and in really good repair. The pool cues are in good shape. The environment itself is nice. So we had really high hopes.
But it super sucked to be a full price paying customer, and be treated as secondary to the tournament players.
Great beer, friendly people & staff
Classy, top of the line Diamond Tables, great cocktails. Ask Jackson for a Jacky Special sometime.
Nice place
Drinks amazing
Wings delicious
Good atmosphere. Great service.
Went here for a comedy show in the back room (The Pocket). The atmosphere at the bar/billiard room is really nice. Pool tables were all full and the bar seating was mostly empty. I sat at the bar before the show. Fast & friendly service. Only negative thing was that the bar was really dirty and messy. Menus scattered everywhere and nobody bother to wipe down the sticky bar top . Bottled beer wasn't that cold . They should keep the menus behind the bar and give them when people sit down. I'd definitely go back to play some pool . Bar area is pretty big.
This is one of the nicest billiards spots I’ve been to in the Chicago area! The tables are sleek and sexy, and the sticks are in top shape—no warping, cracks, or that beat-up feel you get at other places. The tables are spaced well, so you’re not bumping into the folks next to you while you play. The service was on point, and the staff was super friendly. We even chatted until closing time at 2 or 3 AM. Definitely a spot I’d come back to!”
Love this place!!! Celebrated my birthday here tonight with some friends and everyone enjoyed every minute of it. Food was great! Drinks were even better! Recommend the coconut mojito. The people who work here are awesome - will be back again soon! Thank you for helping make my birthday a memorable one!
Atmosphere was perfect
Restaurantji Recommends
Good and fast service
Overpriced + they will open a tab without you asking and will close it with a bunch of fees without even trying to verify with you that you had a reservation. I came here with a reservation and when I walked in the person working the register told me they couldn’t help me because he had to go do something else. So I went to get a pool table because no one seemed available to get my reservation details. I got a drink and the guy who took my order added the table booking fees without checking if I had a reservation first. He didn’t even tell me my total. I’m glad I went back and checked because I would’ve been charged twice. The service here is just really shady and overall bad. The workers are rude and don’t communicate anything
Fantastic atmosphere! Was not busy. Comfortable sitting, great bar and food options.
Eleysi helped me to reserve a space for my birthday, navigating the different options with me and accommodating my needs.
You might read reviews about the price, but I personally think the experience makes up for it. Also, there are two different sizes of tables, in case you want to reserve tables beforehand.
Great experience from start to finish!
Happy Hour pool and drinks from 5-7 - gotta love being able to grab a table and relax after a long day.
Best tables and atmosphere you can find in the city!
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