Ordered a BYO salad and loaded it with extras, so that I would have lunch and dinner.
Instead, they charged me $28 to give me a small sample of each of the extra ingredients, rather than a full portion of each, so that it ends up being the same amount of food as an order half that price. See picture. I ordered with coworkers, who got the same amount of food for $15.
In this economy, you should be ashamed. If someone is paying you for twice as many ingredients, the order should be bigger than a regular order. Folks, don't let these people cheat you as well. Hopefully, they cheated me for everyone's sake.
Atmosphere: 3
Food: 1
Service: 1
Yomi Runsewe
The lady handling my food was horrible. I asked for heavy sauce she put heavy salt. Who puts half of a container on a salad. Then after receiving my food the guy throws the bag at me because his coworker made a mistake and I asked for it to be corrected. I won’t go to this location ever.!The new on franklin way better great upgrade with barely any contact.
Food: 1
Service: 1
Christian Müller
Shroomami was one of the best salads I've ever had.
Atmosphere: 5
Food: 5
Service: 5
Damir
Nice and clean spot! It’s a bit on the smaller side with limited seating, but most people seem to order to go anyway. I dined in with a friend, and we both really enjoyed our meals. The food was fresh, flavorful, and delicious. The line moved quickly, and service was efficient. Prices are a bit on the higher side, but the quality definitely makes it worth it. Overall, a great experience!
Atmosphere: 5
Food: 5
Service: 5
Chris Tripp
The wild rice was hard as a rock. Not sure if it didn’t get cooked all the way or if it needed to be replaced.
Strawberry BubbleGum Strawberry
I'd Order Kale Ceasar Salad And It Taste Okay Nothing Special Had Way Better Salad For Alot Lesser Then $15.00 At Least They Give U Enough, But Anyway A Guy Was Not Paying Attention Doing My Food And He Got Some Of My Chicken On The Side Instead Of The Bowl Also Lost One Pair Of My Headphone Right Side Skulls Candy If Anyone See Them Please Hit Me Up On FB Apryl Rodgers
Atmosphere: 2
Food: 3
Service: 1
Mackenzie Ortiz
I had this lady named daisy and she was super rude and super mean. I can in sweet if you have her just run away at this point or ask for someone else. The food was great though
Atmosphere: 1
Food: 3
Service: 1
Megasaur Media LLC
Can’t beat the price and taste of Sweetgreen. I wanted to treat the film crew to a healthy and savory option that would keep them rolling for hours!
Mike Morin
This is my go-to lunch spot when I'm in the Loop. The salads are consistently fresh and the employees work very hard during the lunch rush (especially Kia and Corey). I hope that corporate leadership of Sweetgreen will recognize the hard work of their team members and award them with regular raises.
Atmosphere: 5
Food: 5
Service: 5
Chris Godfrey
I took my food to go and once I opened my container a fly flew out. Threw it all away
I frequent this location often and usually order the same salad — no protein, extra crunchy. However, I’ve noticed I’m charged different prices for the exact same order each time I visit. On several occasions, employees have told me I need to pay extra for items I’ve never been charged for before — including salad dressing.
Typically, they ask if I want light, medium, or heavy dressing, and I usually choose medium for both dressings I like. Today, I was told there would be an additional charge for this. When I asked when this policy started, the employee said it has been that way since she started working there — yet this same employee has made my salad before without mentioning or charging for it.
This is just one example of several inconsistent and frustrating experiences I’ve had with the staff at this location. I’ve tried to be understanding and let things slide, but today was the breaking point. The inconsistency and lack of transparency is frustrating and makes it hard to trust this location. Loyal customers deserve clear, consistent pricing — not surprises at the register.
Atmosphere: 1
Service: 1
Mariana Malave
Best salads!!!! Ever
Atmosphere: 5
Food: 5
Service: 5
Gabriela Doubrava
The salad I ordered was delicious but it seems like they do not wash their lettuce very well. I was finishing my salad and suddenly one piece of lettuce had an earthy taste. It would be better if the portions were bigger given the cost of each salad. I made the mistake of ordering online during the lunch rush hour and my salad was ready 12 minutes after it was supposed to because the place was extremely busy. They should hire more staff.
T
poor customer service. I attempted to call and switch a pickup order to a delivery order since it wasn’t clear on the website order page until it was too late. it didn’t allow me to change to delivery, so I had to cancel and make another order for delivery. I saw that I was still charged for the cancelled order, so I tried to email requesting a refund and they only gave me $10 store credit even though I’m out almost $90. at any other restaurant it would be so easy to switch from pickup to takeout, so why is it so difficult for sweetgreen?
Food: 4
Service: 1
Daniel Stratman
Tasty, healthy, fast, and conveniently located - a great lunch option for health-conscious tourists on-the-go.
Ordered a BYO salad and loaded it with extras, so that I would have lunch and dinner.
Instead, they charged me $28 to give me a small sample of each of the extra ingredients, rather than a full portion of each, so that it ends up being the same amount of food as an order half that price. See picture. I ordered with coworkers, who got the same amount of food for $15.
In this economy, you should be ashamed. If someone is paying you for twice as many ingredients, the order should be bigger than a regular order. Folks, don't let these people cheat you as well. Hopefully, they cheated me for everyone's sake.
Atmosphere: 3
Food: 1
Service: 1
The lady handling my food was horrible. I asked for heavy sauce she put heavy salt. Who puts half of a container on a salad. Then after receiving my food the guy throws the bag at me because his coworker made a mistake and I asked for it to be corrected. I won’t go to this location ever.!The new on franklin way better great upgrade with barely any contact.
Food: 1
Service: 1
Shroomami was one of the best salads I've ever had.
Atmosphere: 5
Food: 5
Service: 5
Nice and clean spot! It’s a bit on the smaller side with limited seating, but most people seem to order to go anyway. I dined in with a friend, and we both really enjoyed our meals. The food was fresh, flavorful, and delicious. The line moved quickly, and service was efficient. Prices are a bit on the higher side, but the quality definitely makes it worth it. Overall, a great experience!
Atmosphere: 5
Food: 5
Service: 5
The wild rice was hard as a rock. Not sure if it didn’t get cooked all the way or if it needed to be replaced.
I'd Order Kale Ceasar Salad And It Taste Okay Nothing Special Had Way Better Salad For Alot Lesser Then $15.00
At Least They Give U Enough, But Anyway A Guy Was Not Paying Attention Doing My Food And He Got Some Of My Chicken On The Side Instead Of The Bowl
Also Lost One Pair Of My Headphone Right Side Skulls Candy If Anyone See Them Please Hit Me Up On FB
Apryl Rodgers
Atmosphere: 2
Food: 3
Service: 1
I had this lady named daisy and she was super rude and super mean. I can in sweet if you have her just run away at this point or ask for someone else. The food was great though
Atmosphere: 1
Food: 3
Service: 1
Can’t beat the price and taste of Sweetgreen. I wanted to treat the film crew to a healthy and savory option that would keep them rolling for hours!
This is my go-to lunch spot when I'm in the Loop. The salads are consistently fresh and the employees work very hard during the lunch rush (especially Kia and Corey). I hope that corporate leadership of Sweetgreen will recognize the hard work of their team members and award them with regular raises.
Atmosphere: 5
Food: 5
Service: 5
I took my food to go and once I opened my container a fly flew out. Threw it all away
Atmosphere: 1
Food: 1
Service: 3
Restaurantji Recommends
I frequent this location often and usually order the same salad — no protein, extra crunchy. However, I’ve noticed I’m charged different prices for the exact same order each time I visit. On several occasions, employees have told me I need to pay extra for items I’ve never been charged for before — including salad dressing.
Typically, they ask if I want light, medium, or heavy dressing, and I usually choose medium for both dressings I like. Today, I was told there would be an additional charge for this. When I asked when this policy started, the employee said it has been that way since she started working there — yet this same employee has made my salad before without mentioning or charging for it.
This is just one example of several inconsistent and frustrating experiences I’ve had with the staff at this location. I’ve tried to be understanding and let things slide, but today was the breaking point.
The inconsistency and lack of transparency is frustrating and makes it hard to trust this location. Loyal customers deserve clear, consistent pricing — not surprises at the register.
Atmosphere: 1
Service: 1
Best salads!!!! Ever
Atmosphere: 5
Food: 5
Service: 5
The salad I ordered was delicious but it seems like they do not wash their lettuce very well. I was finishing my salad and suddenly one piece of lettuce had an earthy taste. It would be better if the portions were bigger given the cost of each salad. I made the mistake of ordering online during the lunch rush hour and my salad was ready 12 minutes after it was supposed to because the place was extremely busy. They should hire more staff.
poor customer service. I attempted to call and switch a pickup order to a delivery order since it wasn’t clear on the website order page until it was too late. it didn’t allow me to change to delivery, so I had to cancel and make another order for delivery.
I saw that I was still charged for the cancelled order, so I tried to email requesting a refund and they only gave me $10 store credit even though I’m out almost $90. at any other restaurant it would be so easy to switch from pickup to takeout, so why is it so difficult for sweetgreen?
Food: 4
Service: 1
Tasty, healthy, fast, and conveniently located - a great lunch option for health-conscious tourists on-the-go.
Atmosphere: 5
Food: 5
Service: 5
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