Taco Bell Cantina

178 N Wabash Ave, Chicago
(312) 578-8751

Recent Reviews

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Janusz Keyser

Decent food for right price

Atmosphere: 3

Food: 4

Service: 3

Jesse Vubumuh

Took forever to get food

Atmosphere: 1

Food: 3

Service: 1

Eliana Fanciullo

Took an hour to get our food and at first was given to the wrong person. Employees being unprofessional and swearing and saying he should just quit his job.

Atmosphere: 1

Food: 1

Service: 1

Croft Vandervort

The young Spanish guy employee that works Monday evening is rude and doesn't know how to provide hospitality or service with a genuine wholesome smile.
The employees need to be retrained. They don't know how to communicate with customers or food couriers. If they can't handle the heat they need to get out of the kitchen.
I asked both employees for gift cards to purchase and they both didn't know where they were or if they had any and so they said they don't have any. So when I ordered food and I was waiting for my order I saw the gift cards behind the cash register up high on the shelf on display.
When I tried to communicate with the black guy and the Spanish guy employee, They both were very quick to try to shut me up because they were very busy preparing food and a lot of people were waiting in line to pick up orders. So I spoke up and said I'm leaving now so just give my food to the homeless guy please because I bought two orders of food for the homeless guy and I also left without purchasing gift cards. The Spanish guy tried to sound like a tough guy and get the last word instead of being more understanding.
The ambiance of this place is very uncomfortable and very scary.
The employees obviously don't know how to handle things properly or articulate eloquently.

Atmosphere: 1

Food: 2

Service: 1

Alara Alpay

❤️‍🔥

Atmosphere: 5

Food: 5

Service: 5

Emily Vela

got food poisoning

Sona Arora

Ordered from here. Was to receive the order in 55 minutes. It’s almost 2 hours later and they say they’ve not finished making my order yet. Super unhelpful staff.

Atmosphere: 1

Food: 3

Service: 1

Iba Shahid

They take too long and in waited so long just for the order to be wrong

Lonnie Foe

I don’t eat Taco Bell but this location is extremely slow they are extremely slow it’s 9 workers in here on a Sunday morning no customers and i been waiting on a uber order for over 13 minutes all they keep saying is it’s cold outside this is not my first time coming to this location and they are so slow I wish they would untested that uber drivers are not paid by the hour only by the delivery $8 for a delivery that I’m clearly waiting 30 minutes for 6 items and whoever is scheduling these people should just have the whole crew come in at this point they are in here playing

Diya Kamnani

Clean taco bell where they mostly get your order correct and one of the best in town. Generous with the sauces and cheese.

Atmosphere: 5

Food: 4

Service: 3

Juanita lindsey

Worse customer service the lady was super slow it took her 35mins to make my 3 tacos and her attitude was very rude I won't be back!!!!!

Service: 1

Brian Westbay

This has got to be one of the most consistently bad Taco Bell‘s I ever have gone to. I mean it’s Taco Bell so it’s delicious but how is it that the cheese in my bean burrito can be not melted? Fresh off the press but not even hot.

manuel weissensteiner

Unfriendly and lazy stuff, digital ordering machines were not working, stuff too lazy to take an order at the counter ….

Atmosphere: 1

Food: 1

Service: 1

Tyler Schoenhofen

Worst Taco Bell in the world.

Atmosphere: 1

Food: 1

Service: 1

Aly Davis

The swing-shift manager at this establishment, Karen Medina, demonstrated prejudicial treatment towards myself and colleague. At arrival, I went to you the restroom, however, Oscar, the cashier, announced to the store that the restaurant were not private. Understood, I purchased a drink and asked if the restroom needed a key to be opened. Oscar explained that the manager would need to open it. He went to Medina and told her that I needed access to the restroom. Medina did not move from the kitchen, and after 3 mins of her failing to acknowledge that I’m was waiting for her , I asked her if she was going to open the restroom and she told me I needed to wait until she’s finished in the kitchen. I explained that I needed to use the restroom and I’d rather not urinate on the floor, Medina tone raised, stating , “I have orders, can’t you see I’m making orders, can’t you wait!” I told her that I could not wait, I needed to use the restroom and she could simply open the door. Medina disregarded and continued to ignore me for another 3 mins. Oscar and Medina continued making food while making me wait to use the restroom. Finally, Medina walked over to the restroom and put in a code.

This was disappointing and upsetting because the code could’ve been provided to allow me to use the restroom and allow her to continue working. Instead, Medina was argumentative and disrespectful.

When I finally was allowed into the restroom, 2 stalls did not have toilet paper, the store was playing music with racial slurs and profanity, which was not realized until I got inside the restroom. When I finished, I went back to the register and requested a refund for the prejudice treatment received by Oscar and Karen Medina (Manager.) Medina began speaking in Spanish to Oscar regarding me already using the restroom and requesting a refund, yet when Medina was asked to make the transaction, she refused to come to the register.

I requested both their names and Medina refused to give me her name while Oscar (cashier) attempted to lie and give me a false name. Medina’s name was on the receipt.

I have never experienced such racial discrimination at any establishment and for a “manager” to behave so poorly, it’s unacceptable. Karen Medina should not be a manager of anything. I legit wouldn’t give ay stars if it was an option.

Keywords: prejudice, racial discrimination, racial slurs, profanity, prejudicial treatment, argumentative.

Attached is the music played in the store.
Duration:
Order a drink at 4:49
Allowed into the restroom at 4:56

Atmosphere: 1

Service: 1

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