How is this in buisness. Come here often, yet the floors have the same 2 month old stain, the doors creek, and people smoke weed, cigars, and all the sorts in this store. Very interesting..
Atmosphere: 1
Food: 3
Service: 2
Janice Williams
Every time I order from here I never get the correct items. I pay too much money for people not to get a simple order correct. I am VERY DISAPPOINTED. I do not recommend to anyone get it together taco bell or get people who can read
Food: 1
Service: 1
Privacy Club
Just like… weird and sad. I asked to get my order fixed twice and they still couldn’t get it right. They were super nice but I didn’t want to ask a third time because the poor employees seemed stressed. There was an employee crying in the back. Meanwhile a homeless man was trying to buy food with cash and they wouldn’t serve him because they don’t take cash. Weird and… sad
Atmosphere: 1
Food: 2
Service: 3
Vincent Lamb
Staff doesn't seem to want to serve people. they'd rather keep the doors locked when they're open. They also have a tendency to see they have customers but hide in the back.
Atmosphere: 2
Food: 3
Service: 1
Niki Crystal
My terrible experience at Taco Bell tonight has drastically changed my view of the chain, and I hope the management takes SERIOUS note of these issues.I recently visited the Taco Bell in downtown Chicago at around 1 AM and had an incredibly disappointing experience. Despite placing a $20 order, I was subjected to a wait of over an hour, alongside a handful of other equally frustrated customers, some of whom were there for an hour and a half. Shockingly, we watched as the staff scrambled to prioritize Uber Eats deliveries, completely neglecting those of us waiting in the restaurant. The neglect for in-person customers in favor of delivery orders was glaring and unacceptable.The situation was chaotic, with no communication or apologies from the staff for the excessive wait times. It's deeply concerning to see such a lack of management and disregard for customer service in a well-known establishment like Taco Bell. I understand late-night operations can be hectic, but the complete mismanagement and failure to deliver my order is inexcusable.Customers deserve respect and timely service, regardless of whether they order in-person or online. Urgent improvements are needed at this location to prevent future customers from facing similar disappointments.Needless to say, I will never visit taco bell again, particularly this location.
Atmosphere: 1
Food: 1
Service: 1
Hemin Patel
I would give this place 0 stars if I could. The people that work here are just stupid they always make mistakes they never follow what you order. place needs new management or should be closed. Absolutely lousy people working there.
Atmosphere: 1
Food: 1
Service: 1
Mark Cook
At least one of the ingredients in the Crunchwrap I bought was bad and now I am
Atmosphere: 3
Food: 1
Service: 3
Sobhi Hamze
It’s 1am, I’m hungry. I make an order at Taco Bell and they mess everything up so badly. My Baja Blast is just green water from the river and none of the food is correct. Im not surprised because they compete with other Taco Bell locations to see who can hire more idiots.
Atmosphere: 1
Food: 1
Service: 1
HausDerToten
Food was bad and there’s no alcohol also there’s homeless people drugged out it’s sketchy don’t
Atmosphere: 1
Food: 1
Service: 1
Andrew F.
Was so excited to finally try one of these Cantinas out. I had rushed to a show downtown and not had dinner yet. We stopped by to grab a quick bite. Unfortunately even though the restaurant was open we are told after sitting down with our food at 10:30 we could not eat inside. So we stood outside in the cold watching the opened restaurant have customers come through. It showed them closing at midnight so we figured when we had ordered downtown in Chicago we had time to eat there. They should make it clear when ordering it's to go only. Probably many show goers and people stopping by between bars that intend to eat there when ordering.
There was a young girl working who was very rude and abusive. I hope management does something about her anger
Atmosphere: 1
Food: 3
Service: 1
picci febbrile
This Taco Bell should be closed or at least these two female employees on duty tonight should be fired. You walk into the place and there are three people literally camped out on the premises. I place my order from the display at the entrance and decide to pay cash, I get to the cashier to pay and one of the two employees of the year tells me that the only cash register available to them is broken ( I see three registers) I have to redo my order, I go back to the cashier to pick up my order and 50% of the things I ordered are sold out, the whole time the ladies are talking to me in a slang that maybe they only speak in their neighborhood and I think they do just because I am a Caucasian person. If I had not paid with a credit card I would have already left, leaving the order with the two nice ladies. We get home to eat and there are so many ingredients missing. Keeping a place like this open is an offense to clients.
Atmosphere: 1
Food: 1
Service: 1
JusKhay
I'm here right now at this very moment 10/11/23 2:40p. The food smells spoiled. They don't know how to wrap a burrito. Fries were soggy. ??♀️. Overall it sucks.
Atmosphere: 3
Food: 1
Service: 5
Sean Hunter
You guys really earned negative stars but they won’t allow me to put it. All I wanted was my money back after waiting 20 minutes for some 2 fries and a tortilla with cheese and 2 taqiutos ( however you spell it). I sat and waited with my girlfriend for this order for 20min and got up after I seen many people get there’s that ordered way after me. When I got up to get a refund because I didn’t see my order being made after waiting so long.You guy said my order was on the line but lied.I said again, “I just want my refund” and you guys refused.Then I watched you guys put my fries in the fryer then start making my food even though you said it was already on the line which it wasn’t.After waiting for my order to be made again after waiting all I wanted was my money back before you guys began the process.This Taco Bell is unprofessional based on my experience here and I would not recommend this Taco Bell to anyone.If you are an out of towner beware. They will NOT give you a refund. This Taco Bell held my money hostage and made me wait longer than I did at any restaurant in Chicago.Chicago was great experience but you guys need to get it together or give me my refund for that terrible experience and long wait for 3 items.$17.61 @ 8:37pm tell the owners to run back the camera.
Atmosphere: 1
Food: 2
Service: 1
The Murf Murf
I watched the guy put the stuff in the bag fold the bag down and then smash everything about two or three times. So the hard shell taco it's just a whole bunch of problems in the sauces for spewing
How is this in buisness. Come here often, yet the floors have the same 2 month old stain, the doors creek, and people smoke weed, cigars, and all the sorts in this store. Very interesting..
Atmosphere: 1
Food: 3
Service: 2
Every time I order from here I never get the correct items. I pay too much money for people not to get a simple order correct. I am VERY DISAPPOINTED. I do not recommend to anyone get it together taco bell or get people who can read
Food: 1
Service: 1
Just like… weird and sad. I asked to get my order fixed twice and they still couldn’t get it right. They were super nice but I didn’t want to ask a third time because the poor employees seemed stressed. There was an employee crying in the back. Meanwhile a homeless man was trying to buy food with cash and they wouldn’t serve him because they don’t take cash. Weird and… sad
Atmosphere: 1
Food: 2
Service: 3
Staff doesn't seem to want to serve people. they'd rather keep the doors locked when they're open. They also have a tendency to see they have customers but hide in the back.
Atmosphere: 2
Food: 3
Service: 1
My terrible experience at Taco Bell tonight has drastically changed my view of the chain, and I hope the management takes SERIOUS note of these issues.I recently visited the Taco Bell in downtown Chicago at around 1 AM and had an incredibly disappointing experience. Despite placing a $20 order, I was subjected to a wait of over an hour, alongside a handful of other equally frustrated customers, some of whom were there for an hour and a half. Shockingly, we watched as the staff scrambled to prioritize Uber Eats deliveries, completely neglecting those of us waiting in the restaurant. The neglect for in-person customers in favor of delivery orders was glaring and unacceptable.The situation was chaotic, with no communication or apologies from the staff for the excessive wait times. It's deeply concerning to see such a lack of management and disregard for customer service in a well-known establishment like Taco Bell. I understand late-night operations can be hectic, but the complete mismanagement and failure to deliver my order is inexcusable.Customers deserve respect and timely service, regardless of whether they order in-person or online. Urgent improvements are needed at this location to prevent future customers from facing similar disappointments.Needless to say, I will never visit taco bell again, particularly this location.
Atmosphere: 1
Food: 1
Service: 1
I would give this place 0 stars if I could. The people that work here are just stupid they always make mistakes they never follow what you order. place needs new management or should be closed. Absolutely lousy people working there.
Atmosphere: 1
Food: 1
Service: 1
At least one of the ingredients in the Crunchwrap I bought was bad and now I am
Atmosphere: 3
Food: 1
Service: 3
It’s 1am, I’m hungry. I make an order at Taco Bell and they mess everything up so badly. My Baja Blast is just green water from the river and none of the food is correct. Im not surprised because they compete with other Taco Bell locations to see who can hire more idiots.
Atmosphere: 1
Food: 1
Service: 1
Food was bad and there’s no alcohol also there’s homeless people drugged out it’s sketchy don’t
Atmosphere: 1
Food: 1
Service: 1
Was so excited to finally try one of these Cantinas out. I had rushed to a show downtown and not had dinner yet. We stopped by to grab a quick bite. Unfortunately even though the restaurant was open we are told after sitting down with our food at 10:30 we could not eat inside. So we stood outside in the cold watching the opened restaurant have customers come through. It showed them closing at midnight so we figured when we had ordered downtown in Chicago we had time to eat there. They should make it clear when ordering it's to go only. Probably many show goers and people stopping by between bars that intend to eat there when ordering.
Restaurantji Recommends
There was a young girl working who was very rude and abusive. I hope management does something about her anger
Atmosphere: 1
Food: 3
Service: 1
This Taco Bell should be closed or at least these two female employees on duty tonight should be fired. You walk into the place and there are three people literally camped out on the premises. I place my order from the display at the entrance and decide to pay cash, I get to the cashier to pay and one of the two employees of the year tells me that the only cash register available to them is broken ( I see three registers) I have to redo my order, I go back to the cashier to pick up my order and 50% of the things I ordered are sold out, the whole time the ladies are talking to me in a slang that maybe they only speak in their neighborhood and I think they do just because I am a Caucasian person. If I had not paid with a credit card I would have already left, leaving the order with the two nice ladies. We get home to eat and there are so many ingredients missing. Keeping a place like this open is an offense to clients.
Atmosphere: 1
Food: 1
Service: 1
I'm here right now at this very moment 10/11/23 2:40p. The food smells spoiled. They don't know how to wrap a burrito. Fries were soggy. ??♀️. Overall it sucks.
Atmosphere: 3
Food: 1
Service: 5
You guys really earned negative stars but they won’t allow me to put it. All I wanted was my money back after waiting 20 minutes for some 2 fries and a tortilla with cheese and 2 taqiutos ( however you spell it). I sat and waited with my girlfriend for this order for 20min and got up after I seen many people get there’s that ordered way after me. When I got up to get a refund because I didn’t see my order being made after waiting so long.You guy said my order was on the line but lied.I said again, “I just want my refund” and you guys refused.Then I watched you guys put my fries in the fryer then start making my food even though you said it was already on the line which it wasn’t.After waiting for my order to be made again after waiting all I wanted was my money back before you guys began the process.This Taco Bell is unprofessional based on my experience here and I would not recommend this Taco Bell to anyone.If you are an out of towner beware. They will NOT give you a refund. This Taco Bell held my money hostage and made me wait longer than I did at any restaurant in Chicago.Chicago was great experience but you guys need to get it together or give me my refund for that terrible experience and long wait for 3 items.$17.61 @ 8:37pm tell the owners to run back the camera.
Atmosphere: 1
Food: 2
Service: 1
I watched the guy put the stuff in the bag fold the bag down and then smash everything about two or three times. So the hard shell taco it's just a whole bunch of problems in the sauces for spewing
Atmosphere: 1
Food: 1
Service: 1