The service is absolutely terrible. 3 separate occasions they have messed up our order and did not give the right items. The attitude is hostile and not friendly.
Food: 3
Service: 1
Breana Wright
In drive thru for 20mins, when I drove past, there were no people in the lobby, and there was only one person in front of me. Not sure why it took so long, but it’s frustrating because I had somewhere to be after not eating all day, and was hoping some ‘FAST’ food would help, I only got 1 item and it was all wrong.. its crazy
Atmosphere: 5
Food: 3
Service: 1
Kyle Habig
Terrible service. They prioritize doordash orders over in person orders. I waited over an hour for my order in the drive thru. I would not recommend this location.
I also saw bugs in the kitchen when I went in to ask about my food.
Atmosphere: 1
Food: 1
Service: 1
Cristina Maria Lolita Martinez
Great customer service!! however, Cheesy Fiesta Potatoes were atrocious!! Old, hard and awful. Stop selling them if you can't give customers fresh food. This location is susually top tier, but I'll go to the suburbs before I patronize this place again.
Atmosphere: 5
Food: 2
Service: 5
Chen Yu
This isn’t fast food. It’s slow inedible food. Quality and portion control is terrible if there’s any. What is everyone doing in there??? Doors locked at 8pm when hours are till 2am
Honestly? It has REALLY improved aince i last dined in there. The manager and staff are really nice, wven when they are dealing with iigh traffic and rude customers. The food is good, too. Sure. It's a fast food joint, but you would be surprised how much better certain locations are than others. This is one of those locations. The food DOES TASTE BETTER here than the other locations (like 79th and Stony Island, for example....gross), and the service has gotten friendlier. Give them a shot.
Atmosphere: 4
Food: 5
Service: 4
Johhn Othad
THE FOOD WAS AMAZING HOWEVER I LEGIT DESTROYED MY TOULET WITH EXPLOSIVE DIARRHEA
Atmosphere: 5
Food: 5
Service: 4
Shivangi Patel
Most arrogant employees during the night shift especially the one picking up call. They are not ready to help and when you call them to make sure something they really just want to hang up the call and not help you!
Atmosphere: 1
Food: 1
Service: 1
Hassana Mohammed
Do better.. it’s always our people in our own communities that doesn’t care about customer service. When we come here we expect great customer service and not nasty attitudes. I ordered delivery and I put I didn’t want black beans on my chicken cantina tray and they added it anyways. I paid for extra chicken didn’t get that. I read reviews before ordering I should’ve listened to the reviews
Atmosphere: 1
Food: 1
Service: 1
Vedant Patel
Employees are rude they don’t have manners how to talk with customers. We ordered spicy soft taco and add chipotle sauce and pay extra for this. And they gave us taco without that sauce when we complained about that they told us that they are out of stock with sauce refused to gave money back. Then after we are eating at the restaurant at 9:37pm and they told us to leave because they have to close the restaurant. Generally restaurant close time is 1 AM when we told them about this so they told us that they called police and complained. So staff is totally unprofessional so i suggest all of them to avoid that place.sleep hungry but not go to that place never
Food takes forever- they’ll forget your order
They don't give enough meat!! I ordered tacos
The service is absolutely terrible. 3 separate occasions they have messed up our order and did not give the right items. The attitude is hostile and not friendly.
Food: 3
Service: 1
In drive thru for 20mins, when I drove past, there were no people in the lobby, and there was only one person in front of me. Not sure why it took so long, but it’s frustrating because I had somewhere to be after not eating all day, and was hoping some ‘FAST’ food would help, I only got 1 item and it was all wrong.. its crazy
Atmosphere: 5
Food: 3
Service: 1
Terrible service. They prioritize doordash orders over in person orders. I waited over an hour for my order in the drive thru. I would not recommend this location.
I also saw bugs in the kitchen when I went in to ask about my food.
Atmosphere: 1
Food: 1
Service: 1
Great customer service!! however, Cheesy Fiesta Potatoes were atrocious!! Old, hard and awful. Stop selling them if you can't give customers fresh food. This location is susually top tier, but I'll go to the suburbs before I patronize this place again.
Atmosphere: 5
Food: 2
Service: 5
This isn’t fast food. It’s slow inedible food. Quality and portion control is terrible if there’s any. What is everyone doing in there??? Doors locked at 8pm when hours are till 2am
Truly horrible in every way
Atmosphere: 1
Food: 1
Service: 1
The flys are a nice aesthetic to the store
Quick food, but the beans tasted weird.
Atmosphere: 1
Food: 3
Service: 3
Restaurantji Recommends
Honestly? It has REALLY improved aince i last dined in there. The manager and staff are really nice, wven when they are dealing with iigh traffic and rude customers. The food is good, too. Sure. It's a fast food joint, but you would be surprised how much better certain locations are than others. This is one of those locations. The food DOES TASTE BETTER here than the other locations (like 79th and Stony Island, for example....gross), and the service has gotten friendlier. Give them a shot.
Atmosphere: 4
Food: 5
Service: 4
THE FOOD WAS AMAZING HOWEVER I LEGIT DESTROYED MY TOULET WITH EXPLOSIVE DIARRHEA
Atmosphere: 5
Food: 5
Service: 4
Most arrogant employees during the night shift especially the one picking up call. They are not ready to help and when you call them to make sure something they really just want to hang up the call and not help you!
Atmosphere: 1
Food: 1
Service: 1
Do better.. it’s always our people in our own communities that doesn’t care about customer service. When we come here we expect great customer service and not nasty attitudes. I ordered delivery and I put I didn’t want black beans on my chicken cantina tray and they added it anyways. I paid for extra chicken didn’t get that. I read reviews before ordering I should’ve listened to the reviews
Atmosphere: 1
Food: 1
Service: 1
Employees are rude they don’t have manners how to talk with customers. We ordered spicy soft taco and add chipotle sauce and pay extra for this. And they gave us taco without that sauce when we complained about that they told us that they are out of stock with sauce refused to gave money back. Then after we are eating at the restaurant at 9:37pm and they told us to leave because they have to close the restaurant. Generally restaurant close time is 1 AM when we told them about this so they told us that they called police and complained.
So staff is totally unprofessional so i suggest all of them to avoid that place.sleep hungry but not go to that place never
Atmosphere: 1
Food: 1
Service: 1
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