The Luxe

216 E Ontario St, Chicago
(855) 816-6193

Recent Reviews

Bryant P.

Beautiful, customer service was great! The lady at the front desk was amazing she made my check in smooth. She's great! Easy access going in and out

Tom

WARNING! Don't go here! We we're threatened by security. All we did was have a smoke outside. The fat security guard threatened both me and my girlfriend. Taunting us as we left with his posse behind him, real tough.When we called the police we were also told there has been shooting here. Management is awful.

Google user

WARNING! Don't go here! We we're threatened by security. All we did was have a smoke outside. The fat security guard threatened both me and my girlfriend. Taunting us as we left with his posse behind him, real tough. When we called the police we were also told there has been shooting here. Management is awful.

Bernard Nkrumah

I loved the food and the service. Awesome!!

Xin H.

Everything you would expect from a Fairfield Inn, from breakfast to essentials. You are sacrificing a bit of room and comfort for the cool location. You get your shopping and sight seeing down and return to the hotel, be alert. You get the hint when the check in person tells you on arrival the doors are all locked after 12pm. Don't follow google map down ally ways and look around at night time.

travellingmama67

As others have noted, this is a solid budget pick in an unremarkable but convenient Chicago neighborhood. Having the lake so close was nice, and there are some restaurants to grab a quick bite if you're hungry after a day of sightseeing or work. Buses go up and down Michigan Ave and make getting to other parts of the city easy. Only flag: Northwestern's ER is a block away. Sometimes at night a siren woke me up, but my room was on the street side, so that's not a surprise. Breakfast is good, cleaning staff are excellent. Beds comfy.

HMom2

Great location and stay. Really close to shopping, restaurants and Navy pier. Getting to Shedd and other museums was a short Uber ride. Breakfast was typical and the staff was kind and quick to fill anything that was running low. Beds are comfortable and a great selection of pillows! We chose to park ourselves at a garage one block away for a hotel discount. Only 14 rooms per floor so the halls stayed quiet at night. Would stay here again

jcerutti204

This was the second time I stayed at the Fairfield Inn. Prior to this was October 1, 2021. We received the Northwestern Hospital discount. This stay was to be only one night but our patient, due to medical issues was day by day extension. The Fairmont Inn worked with us each night as we were staying day by day and the Memorial Holiday was extremely busy. I would like to review, once again, "CHARLES, " the Concierge who escorted us out the back door, down a small alley and across the street to the Northwestern Feinberg Hospital. Each time Charles stood in the alley securing out safety to the hospital. What a dear man, an employee who goes over and above to make sure we got over to the hospital safely. The October 1st, 2021 visit was again so touching with Charles holding our luggage after the checkout time. Our luggage was locked in a secure room until we arrived in front of the hotel with our patient. Immediately, Charles, came out with our luggage and tucked it in the back of our SUV. I can't say enough about this man's integrity, honor, and above and beyond attitude of his duties. I hope Charles gets my review and the review placed in his personnel portfolio. I also want to thank Rogherick who worked the front desk and Viviana Torres, Assistant General Manager, who each night made sure we had a room to stay. Our extended stay was 6 nights. Thank you. Jane Cerutti

456howardh

A great hotel in the most wonderful location for walking and transit. The staff were friendly and accommodating. Breakfasts with Fannie and Javier “at the helm” were complete and the venue was spotless. I would stay here again in a heartbeat.

pizzaplatinum

Everything is this room was comfortable and relatively clean. Nearest bus stop was about a quarter mile of a walk. It was easy to travel through Chicago from this room, and be able to come back here late at night and chill out after a busy day. Unfortunately, when I stayed here, it was approximately $99+fees for a night. The price seems to have jumped since then.

Kanou Fatal

Best popcorn i ever had?

tammypU968IS

The process was seamless and the staff was amazing. From booking to checking out, we encountered friendly staff that went above and beyond our expectatons. Breakfast contained a large selection of options, from bacon to waffles. The beds were comfortable and the rooms were modern.

Ashley G.

The rooms are nice enough but weirdly need better lighting as all the lights are yellow light and kind of dim. Fine for evening, but not great for daytime tasks. Breakfast was good, though super crowded.

cricket23chicago

Rooms are super small only one chair to sit in which was the most uncomfortable chair I have ever sat in. Close to Northwestern hospital but certainly would never stay here again. Check in went fine parking offsite valet or park yourself. Usually Fairfield suites are much bigger

KidDocDMC

I booked this hotel at the last minute when I realized that I had forgotten to make a reservation for the hotel where I was about to attend a conference. The Fairfield is a block off of Michigan Avenue in the "Streeterville" neighborhood. Streeterville itself is pretty undistinguished as Chicago districts go. It is dominated by the likes of Northwestern Memorial Hospital and the medical school and law school of the same. It has a smattering of restaurants, but is mostly residential, hotels and business. The hotel is clean and the staff is nice. The place is small with only a handful of rooms on each floor. The breakfast selection is decent with lots of space on the second floor. It's quiet, except for the occasional ambulance headed to Northwestern.

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