Ordered food and attempted to sit down at the seating, and I was harassed and asked to leave by the manager, who threw her hands up when I went to sit down. She said that area is for when waited upon-only. She told me to go to the food court. Very rude. And the food was disgusting—the salsa was watery green juice.
Atmosphere: 1
Food: 1
Service: 1
Bobi Ventura
Ok guys I bought a torta cubana and a lemonade it was good worth every penny
Atmosphere: 3
Food: 5
Service: 5
Michael Mackey
Great service great food and great drinks Loved it The service was outstanding!,
Heidi Kletzien
Ricardo was absolutely fantastic. Just a wonderful and friendly individual, who we really enjoyed talking to and *makes fantastic drinks!
Atmosphere: 5
Food: 5
Service: 5
michael finn
Ricardo is fantastic!
Atmosphere: 5
Food: 5
Service: 5
Renata Trajkovic
We were here today as our flight for AirSerbia at 5:30 PM was delayed. There was a super intoxicated man who was served here, he was abusing other travelers, personally he put his hands into my plate with food, and it looked like very drunk, messy scene.
We did not feel safe sitting in the bar, however, the server did not call security or police, or had the intoxicated person removed. Not only did we have to eat our food in this uncomfortable environment, but because this wasn’t flagged in time our flight was delayed for additional two hours because they had to additionally remove intoxicated person from the airplane. I wish more accountability was taken and this drunk person was removed from the bar first, and that would’ve stopped our further delay. I recommend learning and development of staff to know how to approach these situations.
Atmosphere: 1
Food: 2
Service: 1
TING KUO
Great sandwich. I also love the corn chowder. Love the cilantro cream.
Atmosphere: 5
Food: 5
Service: 5
bart prueser
Ricardo showed great enthusiasm and explaining the menu and being courteous and cause us to develop a whole new appreciation for Frontera photos
Atmosphere: 5
Food: 5
Service: 5
Alejandro Hensley
Good all around
Atmosphere: 5
Food: 5
Service: 5
Francis Limousy
What a miserable customer experience… there’s nobody at the order counter, instead you do self order on a screen, and are charged 18% tip! After that, you pick your drink by yourself (because 18% service charge does not include giving you your drink apparently) I tried to sit at one of their tables to eat but those are reserved for people ordering at the table only, not at the machine, even though I selected ‘Dine in’ on the machine. So I’ve been asked nicely to leave (note every single table was empty, it was morning). So there you have it … pay $24 for a sandwich and a bottle of water, pay 18% service charge for no service and promptly leave the premises! This is the value proposition at Torteras
My son Fernando had the Spicy Paloma. He enjoyed it, very tasty. Husband had chicken milanesa torta, guacamole and chips, super good 😋 I was very lucky I got to meet and take a photo with Rick Bayless. 🤗😊
Atmosphere: 5
Food: 5
Service: 5
N Wang
Great value for airport food. Tastes great and comes out pretty quick if you’re getting Togo. Also if you compare it to its nearby options, this is the best option you have.
Atmosphere: 4
Food: 5
Service: 4
Sujay Kapadia
Horrendous workers at this location took 20 minutes to make a sandwich and there was no one in line in front of me. Ordered bacon shows bacon on my receipt. Guy never put bacon on since his ticket. Doesn’t show bacon get it together.
Atmosphere: 2
Food: 4
Service: 1
Jessvin Thomas
Wow! I had an incredibly tasty breakfast and in an airport of all places! I had a egg & chorizo tortilla. The ingredients were very fresh, lots of great flavor and really good bread. A Rick Bayless restaurant and I hear he checks in regularly. Highly recommend.
Atmosphere: 4
Food: 5
Service: 5
Nadine Nakanishi
I am always surprised how efficient and courteous the staff is here at one of the most busiest airports in the world at this spot.
Especially, want to highlight, Barak. I don’t know this person but can attest to how hardworking and pro this person is running their shift on the floor . I had to fly out of terminal 5 in consequent weeks and got to see consistent excellence. I got seated immediately. The place was full! And one person, Barak, was flooring all the tables. Mind you people with baggage, strollers, coming through other entrances (they were corrected), people indecisive with picking a table, and yet all was managed smoothly, cleanly and respectfully. I used to come here because of the food, now I like coming here cuz of this level of dedication and kindness. In fact, the latter trumps so much. Thank you for having me.
Ordered food and attempted to sit down at the seating, and I was harassed and asked to leave by the manager, who threw her hands up when I went to sit down. She said that area is for when waited upon-only. She told me to go to the food court. Very rude. And the food was disgusting—the salsa was watery green juice.
Atmosphere: 1
Food: 1
Service: 1
Ok guys I bought a torta cubana and a lemonade it was good worth every penny
Atmosphere: 3
Food: 5
Service: 5
Great service great food and great drinks
Loved it
The service was outstanding!,
Ricardo was absolutely fantastic. Just a wonderful and friendly individual, who we really enjoyed talking to and *makes fantastic drinks!
Atmosphere: 5
Food: 5
Service: 5
Ricardo is fantastic!
Atmosphere: 5
Food: 5
Service: 5
We were here today as our flight for AirSerbia at 5:30 PM was delayed. There was a super intoxicated man who was served here, he was abusing other travelers, personally he put his hands into my plate with food, and it looked like very drunk, messy scene.
We did not feel safe sitting in the bar, however, the server did not call security or police, or had the intoxicated person removed. Not only did we have to eat our food in this uncomfortable environment, but because this wasn’t flagged in time our flight was delayed for additional two hours because they had to additionally remove intoxicated person from the airplane. I wish more accountability was taken and this drunk person was removed from the bar first, and that would’ve stopped our further delay. I recommend learning and development of staff to know how to approach these situations.
Atmosphere: 1
Food: 2
Service: 1
Great sandwich. I also love the corn chowder. Love the cilantro cream.
Atmosphere: 5
Food: 5
Service: 5
Ricardo showed great enthusiasm and explaining the menu and being courteous and cause us to develop a whole new appreciation for Frontera photos
Atmosphere: 5
Food: 5
Service: 5
Good all around
Atmosphere: 5
Food: 5
Service: 5
What a miserable customer experience… there’s nobody at the order counter, instead you do self order on a screen, and are charged 18% tip!
After that, you pick your drink by yourself (because 18% service charge does not include giving you your drink apparently)
I tried to sit at one of their tables to eat but those are reserved for people ordering at the table only, not at the machine, even though I selected ‘Dine in’ on the machine. So I’ve been asked nicely to leave (note every single table was empty, it was morning).
So there you have it … pay $24 for a sandwich and a bottle of water, pay 18% service charge for no service and promptly leave the premises! This is the value proposition at Torteras
Restaurantji Recommends
My son Fernando had the Spicy Paloma. He enjoyed it, very tasty. Husband had chicken milanesa torta, guacamole and chips, super good 😋 I was very lucky I got to meet and take a photo with Rick Bayless. 🤗😊
Atmosphere: 5
Food: 5
Service: 5
Great value for airport food. Tastes great and comes out pretty quick if you’re getting Togo. Also if you compare it to its nearby options, this is the best option you have.
Atmosphere: 4
Food: 5
Service: 4
Horrendous workers at this location took 20 minutes to make a sandwich and there was no one in line in front of me. Ordered bacon shows bacon on my receipt. Guy never put bacon on since his ticket. Doesn’t show bacon get it together.
Atmosphere: 2
Food: 4
Service: 1
Wow! I had an incredibly tasty breakfast and in an airport of all places! I had a egg & chorizo tortilla. The ingredients were very fresh, lots of great flavor and really good bread. A Rick Bayless restaurant and I hear he checks in regularly. Highly recommend.
Atmosphere: 4
Food: 5
Service: 5
I am always surprised how efficient and courteous the staff is here at one of the most busiest airports in the world at this spot.
Especially, want to highlight, Barak. I don’t know this person but can attest to how hardworking and pro this person is running their shift on the floor . I had to fly out of terminal 5 in consequent weeks and got to see consistent excellence. I got seated immediately. The place was full! And one person, Barak, was flooring all the tables. Mind you people with baggage, strollers, coming through other entrances (they were corrected), people indecisive with picking a table, and yet all was managed smoothly, cleanly and respectfully. I used to come here because of the food, now I like coming here cuz of this level of dedication and kindness. In fact, the latter trumps so much. Thank you for having me.
Atmosphere: 3
Food: 5
Service: 5
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