Terrible customer service. Food takes too long even when it's not busy
Atmosphere: 2
Food: 2
Service: 1
Ms. Black
They never have anything you order
Atmosphere: 5
Food: 3
Service: 5
Dan Fong
Stopped by this Wendy’s for lunch and had a great experience! I ordered a spicy chicken sandwich combo, and it came out hot, fresh, and full of flavor—the fries were perfectly crispy too. Service was quick and the staff were friendly, even though the drive-thru was busy. The restaurant was clean and well-kept, which made the visit even better. A solid spot for fast, reliable food when you’re in the area!
Atmosphere: 4
Food: 5
Service: 4
Andrea Shiflett
Never again will I stop here! They always forgetting to give you something from your order. Or they just give you what they want to give you. I just ordered 2 bacon double stack biggie bags and got a single cheeseburger in each bag. And got charged for what I ordered, yet ended up with something I wouldn’t even feed my dog. The burgers were very undercooked, so were the fries. I’m going to say it again…..Never again will I go to this location on 71st and western.
Atmosphere: 1
Food: 1
Service: 1
Samantha T
I did an order through the app and they didn't have either of the two items that I ordered. Shouldn't the app reflect what's available? Then no refund! I have to call corporate tomorrow! So frustrating!
Tyler Warren
Visited during business hours and was told they are only taking uber eats and DoorDash orders they are not servicing regular customers
Atmosphere: 1
Food: 1
Service: 1
Jonathan Centeno
I feel discrimination. I passed for one week every day asked for coffee and she never had coffee. What kind of place to have breakfast no have Hot coffee. place need new manager
Atmosphere: 1
Service: 1
Space Wind
Poor service and didn’t give me correct order and wouldn’t give me a refund when they ran out of frostys I wasted $25
Atmosphere: 1
Food: 1
Service: 1
Orquidea lopez
So I order on uber and the food was incorrect horrible missing items Yes I am calling Corp office because this isn't the 1st time 3rd and I have video to prove it sorry ownship
Just picked up a mobile order. I waited 10 minutes for it to have a rock hard burger in it...Never again!!!
Esmeralda Martinez
Apparently they don’t make burgers after a certain hour, but when you drive to the window you can obviously see them making burgers. Always dragging and getting orders wrong.
Atmosphere: 1
Food: 1
Service: 1
Edy C
Slow online order. After 20 mins. No food ready.. I have to wait extra 10 mins..
Atmosphere: 2
Food: 3
Service: 3
Jose Martinez
Have a line of cars we all trying to figure out what’s going on no one answering the speaker. At least have a sign that you’re closed so we don’t waste our time. 4/20/25 2:30pm
Service: 1
Eddie Collazo
Faster service pop machine working now , Food on point .
The meat 🥩 was red 🤮🤮🤮🤮
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service. Food takes too long even when it's not busy
Atmosphere: 2
Food: 2
Service: 1
They never have anything you order
Atmosphere: 5
Food: 3
Service: 5
Stopped by this Wendy’s for lunch and had a great experience! I ordered a spicy chicken sandwich combo, and it came out hot, fresh, and full of flavor—the fries were perfectly crispy too. Service was quick and the staff were friendly, even though the drive-thru was busy. The restaurant was clean and well-kept, which made the visit even better. A solid spot for fast, reliable food when you’re in the area!
Atmosphere: 4
Food: 5
Service: 4
Never again will I stop here! They always forgetting to give you something from your order. Or they just give you what they want to give you. I just ordered 2 bacon double stack biggie bags and got a single cheeseburger in each bag. And got charged for what I ordered, yet ended up with something I wouldn’t even feed my dog. The burgers were very undercooked, so were the fries. I’m going to say it again…..Never again will I go to this location on 71st and western.
Atmosphere: 1
Food: 1
Service: 1
I did an order through the app and they didn't have either of the two items that I ordered. Shouldn't the app reflect what's available? Then no refund! I have to call corporate tomorrow! So frustrating!
Visited during business hours and was told they are only taking uber eats and DoorDash orders they are not servicing regular customers
Atmosphere: 1
Food: 1
Service: 1
I feel discrimination. I passed for one week every day asked for coffee and she never had coffee. What kind of place to have breakfast no have Hot coffee. place need new manager
Atmosphere: 1
Service: 1
Poor service and didn’t give me correct order and wouldn’t give me a refund when they ran out of frostys I wasted $25
Atmosphere: 1
Food: 1
Service: 1
So I order on uber and the food was incorrect horrible missing items Yes I am calling Corp office because this isn't the 1st time 3rd and I have video to prove it sorry ownship
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Just picked up a mobile order. I waited 10 minutes for it to have a rock hard burger in it...Never again!!!
Apparently they don’t make burgers after a certain hour, but when you drive to the window you can obviously see them making burgers. Always dragging and getting orders wrong.
Atmosphere: 1
Food: 1
Service: 1
Slow online order. After 20 mins. No food ready.. I have to wait extra 10 mins..
Atmosphere: 2
Food: 3
Service: 3
Have a line of cars we all trying to figure out what’s going on no one answering the speaker. At least have a sign that you’re closed so we don’t waste our time. 4/20/25 2:30pm
Service: 1
Faster service pop machine working now ,
Food on point .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
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