When he launched his fast-food enterprise in 1969, the late Dave Thomas hoped to compete with McDonald's and Burger King by offering customers a variety of freshly made salads along with the obligatory burgers, fries and shakes. He soon discovered that customers didn't want salads as much as they wanted good burgers. Today, Thomas' Wendy's still ranks third in the fast-food industry behind McDonald's and Burger King but he has a sold niche in the market 7,106 locations, including 27 in the Chicago area. The closest to my home is firmly entrenched at 2312 North Ashland Avenue, at Medill, at the busy intersection of Ashland, Clybourn and Fullerton, west of DePaul University, in the Lincoln Park neighborhood. Open 24 hours a day, seven days a week, with a convenient drive-through, its most popular items are chicken nuggets, Dave's classic double burger, Wendy's signature Baconator and Frostys. Wendy's is big on bacon. The Baconator consists of a half-pound of fresh beef, American cheese, six pieces of Applewood smoked bacon, ketchup and mayo. My doctor says I shouldn't eat bacon, ham or grapefruit. So I prefer Dave's Double with a half-pound of fresh square-shaped beef, American cheese, lettuce, tomato, pickles, ketchup, mayo and onion on a toasted bun. Or a Double Stack with two fresh beef patties, American cheese, ketchup, mustard, pickles and onion. With natural cut, skin on, sea salted fries, strawberry lemonade or Barq's root beer and a classic chocolate Frosty. For breakfast, a sausage, egg and Swiss cheese croissant always hits the spot.
Beebo Illustrations
I went there after a long day at 2 am on feb 22 and whoever was there working the window was so awesome. Honestly I haven’t had good customer service in fast food in so long it was awesome. She complimented my cat credit card and was so sweet. She deserves the biggest raise, I love her
Atmosphere: 5
Food: 5
Service: 5
Jay
😎👍🏾
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Spicy Chicken Sandwich, French Fries, Jr Cheeseburger, Chili
bACe in Yo' fACe!
would be nice if they'd answer their phone! 😅
Muxriddin Odilov
Girl name is Alondra did best service. Thank you. I am sorry happy. I am gonna go every day for this service .
Atmosphere: 5
Food: 5
Service: 5
alexa c
These are the NICEST people ever I look forward to coming to Wendy’s to see these AMAZING people
Atmosphere: 5
Food: 5
Service: 5
PETER MCVEY
Horrible service
Atmosphere: 1
Food: 1
Service: 1
Abdul Sohail
Bad behavior with customer
Service: 1
bepos1luv ok
Just left (Christmas Eve-2pm) one of the worst mean spirited, rude customer service. Female cashier ignored & didn’t speak to us after I spoke to her. When I tried to order she rudely pointed her finger, telling me to order over there(Kiosk). After trying to use the kiosk and experienced their tremendously horrible customer service, we decided to leave. I see why nobody was barely there, no drive-through action with their bad ratings. Good riddance.
Atmosphere: 1
Food: 1
Service: 1
Lea M
Horrible place, The manager kashona is very foul-mouthed and rude to customers. She threw things at my window in the drive thru, when i asked for her general manager's number so i could report her she walked away, I waited for 15 mins at the window before she yelled at cars behind me that its MY FAULT they cant get their foods. Horrible place and wont be back here. They just make anyone a manager nowadays.
I lost an hour of my life and money on gas traveling to this location by attempting to order through the app, twice.
Even with two order numbers, nothing was going through.
I get that the workers aren’t paid enough to live on but they didn’t seem to care either.
I’m never doing this again. It’s almost 2025, it’s utterly pathetic and unacceptable.
kaela Smith
The service was great food hot and fresh
Atmosphere: 5
Food: 5
Service: 5
John Duenas
I recently visited the Wendy’s store on North Ashland, and I must say, it was one of the best fast-food experiences I’ve had in a long time. From the moment I stepped in, the atmosphere was warm and inviting, but what truly stood out was the exceptional customer service provided by an employee named Cash.
Efficiency and Professionalism What impressed me the most was how seamlessly Cash managed the entire process, from taking my order to ensuring that everything was prepared correctly and on time. They displayed a high level of professionalism while maintaining an approachable demeanor. Even when juggling multiple tasks and customers, Cash never seemed flustered.
Attention to Detail When my meal was ready, Cash double-checked the order to make sure everything was accurate. They even took the extra step to ask if I needed additional condiments or napkins, which may seem like a small gesture but reflects a level of attentiveness often missing in fast-food service.
Cleanliness and Ambiance The store itself was clean and well-maintained. Tables were promptly cleared, and the soda station was spotless—a testament to a team that values organization and customer comfort. Cash’s efforts seemed to go beyond their immediate responsibilities, as I noticed them stepping in to tidy up a nearby area when they had a free moment.
Overall Experience Cash truly breezed through the entire customer interaction, making it look effortless. Their positive attitude, attention to detail, and ability to manage multiple responsibilities with ease made a significant difference. It’s employees like Cash who elevate a typical fast-food experience to something memorable.
If you’re looking for a quick meal with exceptional service, I highly recommend visiting Wendy’s North Ashland and hope you get the pleasure of being served by Cash. Their dedication to excellent customer service is a shining example of what every dining experience should aspire to be.
Atmosphere: 5
Food: 5
Service: 5
Chauncey J. Brandom
I get a large chocolate frosty for dinner once a week here.
Service: 5
Scott E
The place is a pit. From the parking lot, to the interior and everything else in between including windows furniture floor everything is filthy.
When he launched his fast-food enterprise in 1969, the late Dave Thomas hoped to compete with McDonald's and Burger King by offering customers a variety of freshly made salads along with the obligatory burgers, fries and shakes. He soon discovered that customers didn't want salads as much as they wanted good burgers. Today, Thomas' Wendy's still ranks third in the fast-food industry behind McDonald's and Burger King but he has a sold niche in the market 7,106 locations, including 27 in the Chicago area. The closest to my home is firmly entrenched at 2312 North Ashland Avenue, at Medill, at the busy intersection of Ashland, Clybourn and Fullerton, west of DePaul University, in the Lincoln Park neighborhood. Open 24 hours a day, seven days a week, with a convenient drive-through, its most popular items are chicken nuggets, Dave's classic double burger, Wendy's signature Baconator and Frostys. Wendy's is big on bacon. The Baconator consists of a half-pound of fresh beef, American cheese, six pieces of Applewood smoked bacon, ketchup and mayo. My doctor says I shouldn't eat bacon, ham or grapefruit. So I prefer Dave's Double with a half-pound of fresh square-shaped beef, American cheese, lettuce, tomato, pickles, ketchup, mayo and onion on a toasted bun. Or a Double Stack with two fresh beef patties, American cheese, ketchup, mustard, pickles and onion. With natural cut, skin on, sea salted fries, strawberry lemonade or Barq's root beer and a classic chocolate Frosty. For breakfast, a sausage, egg and Swiss cheese croissant always hits the spot.
I went there after a long day at 2 am on feb 22 and whoever was there working the window was so awesome. Honestly I haven’t had good customer service in fast food in so long it was awesome. She complimented my cat credit card and was so sweet. She deserves the biggest raise, I love her
Atmosphere: 5
Food: 5
Service: 5
😎👍🏾
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Spicy Chicken Sandwich, French Fries, Jr Cheeseburger, Chili
would be nice if they'd answer their phone! 😅
Girl name is Alondra did best service. Thank you. I am sorry happy. I am gonna go every day for this service .
Atmosphere: 5
Food: 5
Service: 5
These are the NICEST people ever I look forward to coming to Wendy’s to see these AMAZING people
Atmosphere: 5
Food: 5
Service: 5
Horrible service
Atmosphere: 1
Food: 1
Service: 1
Bad behavior with customer
Service: 1
Just left (Christmas Eve-2pm) one of the worst mean spirited, rude customer service. Female cashier ignored & didn’t speak to us after I spoke to her. When I tried to order she rudely pointed her finger, telling me to order over there(Kiosk). After trying to use the kiosk and experienced their tremendously horrible customer service, we decided to leave. I see why nobody was barely there, no drive-through action with their bad ratings.
Good riddance.
Atmosphere: 1
Food: 1
Service: 1
Horrible place, The manager kashona is very foul-mouthed and rude to customers. She threw things at my window in the drive thru, when i asked for her general manager's number so i could report her she walked away, I waited for 15 mins at the window before she yelled at cars behind me that its MY FAULT they cant get their foods. Horrible place and wont be back here. They just make anyone a manager nowadays.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I lost an hour of my life and money on gas traveling to this location by attempting to order through the app, twice.
Even with two order numbers, nothing was going through.
I get that the workers aren’t paid enough to live on but they didn’t seem to care either.
I’m never doing this again. It’s almost 2025, it’s utterly pathetic and unacceptable.
The service was great food hot and fresh
Atmosphere: 5
Food: 5
Service: 5
I recently visited the Wendy’s store on North Ashland, and I must say, it was one of the best fast-food experiences I’ve had in a long time. From the moment I stepped in, the atmosphere was warm and inviting, but what truly stood out was the exceptional customer service provided by an employee named Cash.
Efficiency and Professionalism
What impressed me the most was how seamlessly Cash managed the entire process, from taking my order to ensuring that everything was prepared correctly and on time. They displayed a high level of professionalism while maintaining an approachable demeanor. Even when juggling multiple tasks and customers, Cash never seemed flustered.
Attention to Detail
When my meal was ready, Cash double-checked the order to make sure everything was accurate. They even took the extra step to ask if I needed additional condiments or napkins, which may seem like a small gesture but reflects a level of attentiveness often missing in fast-food service.
Cleanliness and Ambiance
The store itself was clean and well-maintained. Tables were promptly cleared, and the soda station was spotless—a testament to a team that values organization and customer comfort. Cash’s efforts seemed to go beyond their immediate responsibilities, as I noticed them stepping in to tidy up a nearby area when they had a free moment.
Overall Experience
Cash truly breezed through the entire customer interaction, making it look effortless. Their positive attitude, attention to detail, and ability to manage multiple responsibilities with ease made a significant difference. It’s employees like Cash who elevate a typical fast-food experience to something memorable.
If you’re looking for a quick meal with exceptional service, I highly recommend visiting Wendy’s North Ashland and hope you get the pleasure of being served by Cash. Their dedication to excellent customer service is a shining example of what every dining experience should aspire to be.
Atmosphere: 5
Food: 5
Service: 5
I get a large chocolate frosty for dinner once a week here.
Service: 5
The place is a pit. From the parking lot, to the interior and everything else in between including windows furniture floor everything is filthy.
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