White Castle

3132 N Harlem Ave, Chicago
(773) 889-1358

Recent Reviews

Sort by
Marilynn G

First time eating at a White Castle 🏰 and it was actually good. Staff was very nice and the place was clean.

Atmosphere: 4

Food: 4

Service: 5

Salvatore Cusumano

The crew that works the drive thru is fantastic any time I go.

Atmosphere: 5

Food: 5

Service: 5

Erik

Don't come here the service is horrible and the place is always dirty. Stay away!

Atmosphere: 1

Food: 1

Service: 1

Rob

Ordered 1921s from this place three separate times, I gave them 3 chances, and they messed up each and every time. The last time, the food was basically inedible. I normally don't leave bad reviews, but they actually managed to tick me off.

Atmosphere: 1

Food: 1

Service: 1

Cathy Evans

The service was excellent! Food was hot and delicious! This is my favorite location.

Atmosphere: 5

Food: 5

Service: 5

Jesscica Lopez

I dont come her often but when I do its the same experience everytime. The workers have a terrible attitude and act like you're bothering them. Floors and tables are always dirty. You would think they get paid extra to be rude. Absolutely hate this location. Don't go!

Atmosphere: 1

Food: 1

Service: 1

HOT NEWS

TERRIBLE SERVICE. COMPLETE DISRESPECT.

Today I came to White Castle to pick up an order. I clearly greeted the staff and said multiple times that I was there to pick up an order.
The response? Total silence and complete ignorance. No one answered, no one acknowledged me, as if I didn’t exist at all.

I repeated that I was there for a delivery — absolutely no reaction. This is not customer service, this is pure disrespect and total failure of basic standards.

I strongly ask the owners and management to review today’s shift immediately. Employees who behave like this should not be working with customers.
Either termination, serious disciplinary actions, or financial penalties — but this behavior must be addressed. Staff clearly need to be trained on basic courtesy and professionalism.

If customers are treated like this, don’t be surprised by bad reviews and a damaged reputation. Completely unacceptable.

Atmosphere: 1

Food: 1

Service: 1

Tim Olsen

Service was unfriendly. But got what we ordered.

Retsel

So average

Atmosphere: 3

Food: 3

Service: 3

Liliana Fernandez

Clean and good 👍

Atmosphere: 5

Food: 5

Service: 5

Chrono

White Castle is one of those places you go to when you know exactly what you’re getting — small, flavorful sliders that hit the spot when the craving strikes. The food came out quickly, and the staff was polite and efficient. The classic sliders had that familiar steamed-onion flavor, and the cheese version was satisfying in a nostalgic sort of way.

That said, the quality can be hit or miss depending on the time of day. On my visit, the fries were a bit overcooked and lacked crispness, and the buns on a few sliders were a little soggy. The restaurant itself could have used a bit more attention in terms of cleanliness, especially in the dining area. Still, everything was served hot, and the service was fast, which counts for a lot at a fast-food spot like this.

Overall, White Castle isn’t trying to be fancy, and that’s part of its charm. It’s affordable, convenient, and delivers a unique flavor you can’t quite find anywhere else. It’s not a place I’d go out of my way for, but when the late-night cravings hit or you’re in the mood for those iconic little burgers, it’s a reliable choice.

Emely Rojas

It’s our neighborhood Castle best place to grab a late night snack.

Atmosphere: 5

Food: 5

Service: 5

Alex Xander

Couldn't even get a hello or be acknowledged when I walked in, the petite black girl casually looked in my general direction, knew that I had walked in... And just slowly starts walking away further into the back unseen area, on purpose. So I left. Bye

Atmosphere: 1

Service: 1

Richard Dein

My firat visit,went through drive thru food was pretty good and service was great

Atmosphere: 5

Food: 4

Service: 5

GrandmaJGaming

I went at 230am, (sober) my burgers were cold, the cheese was like they just slapped it in there. They were rude as heck.

Atmosphere: 1

Food: 1

Service: 2

Loading...