This wingstop in Temple Texas is straight up terrible. The staff including the Manager Val is rude and doesn't care to speak to customers. I have had missing items, wrong orders, and just awful customer service interactions. I called tonight to find out if they are not receiving the full orders. I was told "we put whatever is on the screen in the bag." When I called that out as not being the case for the last three months the response was "heard". I have already spoken to the District manager Andre in the past. This lack of professionalism and accountability needs to be studied.
Royal Jones
Food is horrible. No seasoning, food takes too long only to get it and it’s room temp. Order always wrong and the garlic Parmesan wings are Parmesan only!!!! No garlic
William Hubbard
Cleanest Wingstop I've been to and everyone is friendly and kind.
Atmosphere: 5
Food: 5
Service: 5
Josephine Caro Aguas
Wingstop #1877 5045 Junipero Serra Blvd
Staff who prepared the food needs to be attentive to customer orders to prevent swithing of order. it is very inconvenient to wait 30 minutes for the order, drove home back and forth, waste gas and wait another 15 minutes to straighten up the order. Staff who prepared the food never apologize as if nothing happens. Staff needs more training in customer service if corporate wants the business to step up to a new level.
Jay Woodworth
Wings where gummy no crisp whatsoever. Sad when your fried corn is the best thing on the menu! Should call it corn stop!
Racheal Fuery
**Review / Complaint: Poor Customer Service Experience**
I placed an order at Wingstop for a meal for my children to be picked up at **5:15 p.m.** under my name. Upon arrival, my daughter went inside to pick up the order. The order board showed “my first name and last initial.,” and when the employee asked for the last name, she provided it.
She then called me, saying they were asking for a confirmation number. I gave her the number over the phone and even sent her a screenshot of the order confirmation. While on the phone, I could hear the employee continuing to take other orders and ignoring her.
Even after my daughter showed him the confirmation number and screenshot, he refused to release the order. Another customer even spoke up to say that she had shown the confirmation, but the employee continued to deny it.
When I entered the store myself, he lied and claimed she never showed the confirmation. I asked to speak with the *manager*, and he *refused to provide a name or the store number*.
This level of *disrespect and lack of professionalism* is unacceptable. I will *not be returning to this location*
Atmosphere: 1
Food: 2
Service: 1
Shay
This place is horrible order online they give the wrong order to the delivery person. Tried calling after being on hold for an hour went to the restaurant. So they reach me my order the food been sitting for 2 hours & cold. Request a refund to find out they are unable to refund online orders due to no manager on site.This place has poor customer service. Ask why call still on hold they mention the phone is broke. Poor poor service
Greg Martin
Good food but order is never correct and takes too long to re-order so you just eat what you get not what you wanted. The Grand Junction CO store is just terrible. Gave it a couple of tries but will not go back until Google and other reviews show a change.
Brandy Jo Ramirez
This location has gone downhill, real fast!! Either no one care about their job, or just plain laziness! The last several times I have ordered, something is missing or the whole order is wrong.
Carol Thitu
I’m writing my feedback to express my disappointment with the experience I had today, October 6th, at your Bailey’s Crossroads, VA (3521 S Jefferson St) location around 5:30 PM.
During my visit, the lady at the register was quite rude, and my order was mishandled. My credit card was charged twice, and when we came back to pick up our to-go order, we realized that five Old Bay wings were missing—which, notably, were part of the second charge.
When we called the store to address the issue, a young gentleman (who refused to give his name, stating only that he was a “crew member”) told us it was our responsibility to check the order and that nothing could be done unless we returned in person with the receipt.
This was my first visit to Wingstop after hearing great things from a colleague, and it turned out to be an extremely disappointing experience. Not only were we overcharged and shorted on food, but the level of customer service was unacceptable.
I hope this issue is investigated and addressed promptly. I would appreciate a refund for the duplicate charge or at least for the missing five wings.
it the one in belleville il for some reason they always be missing food or it dont be cooked,and they have no working phone number.
Dan Fletcher
One of the main reasons I went to wing stop is the real French Fries, well now they are apparently frozen and while no terrible they are no very good, certainly a huge let down, see ya later!!!!
Priya Sharma
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Tameka Wright
My fries was were burnt and cold, my boneless chicken were cold and overly cooked.. I will never go to this location again..
This wingstop in Temple Texas is straight up terrible. The staff including the Manager Val is rude and doesn't care to speak to customers. I have had missing items, wrong orders, and just awful customer service interactions. I called tonight to find out if they are not receiving the full orders. I was told "we put whatever is on the screen in the bag." When I called that out as not being the case for the last three months the response was "heard". I have already spoken to the District manager Andre in the past. This lack of professionalism and accountability needs to be studied.
Food is horrible. No seasoning, food takes too long only to get it and it’s room temp. Order always wrong and the garlic Parmesan wings are Parmesan only!!!! No garlic
Cleanest Wingstop I've been to and everyone is friendly and kind.
Atmosphere: 5
Food: 5
Service: 5
Wingstop #1877 5045 Junipero Serra Blvd Staff who prepared the food needs to be attentive to customer orders to prevent swithing of order. it is very inconvenient to wait 30 minutes for the order, drove home back and forth, waste gas and wait another 15 minutes to straighten up the order. Staff who prepared the food never apologize as if nothing happens. Staff needs more training in customer service if corporate wants the business to step up to a new level.
Wings where gummy no crisp whatsoever. Sad when your fried corn is the best thing on the menu! Should call it corn stop!
**Review / Complaint: Poor Customer Service Experience**
I placed an order at Wingstop for a meal for my children to be picked up at **5:15 p.m.** under my name. Upon arrival, my daughter went inside to pick up the order. The order board showed “my first name and last initial.,” and when the employee asked for the last name, she provided it.
She then called me, saying they were asking for a confirmation number. I gave her the number over the phone and even sent her a screenshot of the order confirmation. While on the phone, I could hear the employee continuing to take other orders and ignoring her.
Even after my daughter showed him the confirmation number and screenshot, he refused to release the order. Another customer even spoke up to say that she had shown the confirmation, but the employee continued to deny it.
When I entered the store myself, he lied and claimed she never showed the confirmation. I asked to speak with the *manager*, and he *refused to provide a name or the store number*.
This level of *disrespect and lack of professionalism* is unacceptable. I will *not be returning to this location*
Atmosphere: 1
Food: 2
Service: 1
This place is horrible order online they give the wrong order to the delivery person. Tried calling after being on hold for an hour went to the restaurant. So they reach me my order the food been sitting for 2 hours & cold. Request a refund to find out they are unable to refund online orders due to no manager on site.This place has poor customer service. Ask why call still on hold they mention the phone is broke. Poor poor service
Good food but order is never correct and takes too long to re-order so you just eat what you get not what you wanted. The Grand Junction CO store is just terrible. Gave it a couple of tries but will not go back until Google and other reviews show a change.
This location has gone downhill, real fast!! Either no one care about their job, or just plain laziness! The last several times I have ordered, something is missing or the whole order is wrong.
I’m writing my feedback to express my disappointment with the experience I had today, October 6th, at your Bailey’s Crossroads, VA (3521 S Jefferson St) location around 5:30 PM. During my visit, the lady at the register was quite rude, and my order was mishandled. My credit card was charged twice, and when we came back to pick up our to-go order, we realized that five Old Bay wings were missing—which, notably, were part of the second charge. When we called the store to address the issue, a young gentleman (who refused to give his name, stating only that he was a “crew member”) told us it was our responsibility to check the order and that nothing could be done unless we returned in person with the receipt. This was my first visit to Wingstop after hearing great things from a colleague, and it turned out to be an extremely disappointing experience. Not only were we overcharged and shorted on food, but the level of customer service was unacceptable. I hope this issue is investigated and addressed promptly. I would appreciate a refund for the duplicate charge or at least for the missing five wings.
Restaurantji Recommends
Service and food was great!
Atmosphere: 5
Food: 5
Service: 5
it the one in belleville il for some reason they always be missing food or it dont be cooked,and they have no working phone number.
One of the main reasons I went to wing stop is the real French Fries, well now they are apparently frozen and while no terrible they are no very good, certainly a huge let down, see ya later!!!!
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
My fries was were burnt and cold, my boneless chicken were cold and overly cooked.. I will never go to this location again..
Atmosphere: 3
Food: 1
Service: 2
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