Dunkin'

5600 W 16th St, Cicero
(708) 780-9330

Recent Reviews

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Rolando Soto

Chingonas my coffee makers

Xoandre Moats

At this Dunkin', if you have to use the restroom, forget it. It's safer and more sanitary to do it outside and wipe your hands on your clothing afterwards. In the men's room, the urinal is corked up with toilet paper and ready to overflow with yellow liquid. The toilet is covered in black specks of who knows what and reeks horribly. The sink is dirty and covered in chewed tobacco spit and hair trimmings from someone shaving. The floors are not clean at all.

I am certain the multiple employees are doing the best they can when they are aware of the situation, but on my most recent visit it was a real nightmare. Like walking into a cheap bar's toilet after happy hour.

In general, the menu is a mess. Everything is vastly overpriced and under portioned.

I remember the good old days when a Dunkin donut was 4.5 in wide and tasted fresh with a hearty flavor for 99¢ each. Ever since they expanded globally with a Dunkin every Mile on every major road, the Dunkin' donuts have shrunk to about 3.5 in and they are typically stale and mostly flavorless for $1.50-$2.50 each.

Not being a coffee drinker, the entire focus on coffee has made everything else on their menu sad and pathetic.

Those comments have nothing to do with the employees of this location or the employees in general. It's a corporate decision to reduce the expenses by shrinking the product and doubling the price.

Atmosphere: 1

Food: 2

Service: 3

Genesis De Leon

I had ordered a frozen coffee with ONLY almond milk and caramel and I knew right away it was wrong because of the color so I asked before I left if it was with almond milk and not regular cream. I'm severely lactose intolerant, I tried it and nope no almond milk.

Service: 3

Lily Medrano

Went into Dunkin'/Baskin-Robbin and asked for a cappuccino blast got my order taken then was told they couldn’t make it because they didn’t have the ingredients…

Atmosphere: 1

Food: 1

Service: 1

Leslye Carrasco

Ice cream is old, floors are dirty, and let’s not even get started on the bathroom. If they hired more people and took the time to clean, this location would have more customers.

John Laukaitis

The facility was so filthy that I threw my coffee in the dumpster after walking out.

Atmosphere: 1

Food: 1

jorge vargas

Lady’s there didn’t feel like working at all kept messing up the orders of everybody cups kept leaking it was a total chaos

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Coffee Time, Dunkin' Refreshers, Donuts

Paula Garcia

I lve thier sandwich ? an there blend coffee ☕️

Atmosphere: 5

Food: 5

Service: 5

Gabriela Rico

Very rude costumer service I had purchased my food and my mom ask to go to the bathroom and they deny by saying that they didn’t have the key on top of that that she should go use the bathroom of the laundry mat that was crossing the street when she clearly had the key of the bathroom. As we arrived she was unliking the restroom door for someone else.

Food: 1

Jeremy Stevens

Workers on their phone in the middle of making a coffee…washrooms look like they have diseases in there clearly no one cleans it this restaurant needs to be inspected.

Atmosphere: 1

Food: 3

Service: 3

Air Anthony

Waited 10 minutes for them to tell me they didn’t have my drink after i ordered.

Atmosphere: 1

Food: 1

Service: 1

Eliel Rodriguez

No one cares to get your order right, and the bathrooms were so bad I had to walk right out. Here are pictures of their "deep clean " . No toilet paper and garbage was full. Never coming back again.

Atmosphere: 1

Food: 1

Service: 1

Ben

The worst costumer service.

Service: 1

Cp Pcp

I stopped in on my way home today for some munchkins. Maria was patient, kind, and hooked me up with a pumpkin munchkin when I asked her if she could give me one to try (even though I said I don’t like things pumpkin). It was GOOD! Thank you, Maria!! I found a new favorite Dunkin' Donuts!

Food: 5

Service: 5

David Duran

Just terrible service! Cant get an order

Atmosphere: 1

Food: 1

Service: 1

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