Dairy Queen Grill & Chill

Paid 5.39 for a medium chocolate malt and there’s not enough chocolate to even change the color of the ice cream I even asked this is chocolate not vanilla right and was assured it was chocolate. Can’t even taste any chocolate in it. Fir 5.39 there should be enough chocolate in my malt it should be brown not white

Food: 1

Because they forgot so much food

Atmosphere: 3

Food: 3

Service: 2

Great service here always. Micheal is keeping things running smoothly every time I go in and the whole team is polite and helpful. They have someone doing custom cupcakes occasionally and we love them! We would love to see(and buy) more soon! Well done on the cat character and friends art person!

Atmosphere: 5

Food: 5

Service: 5

This one is prob one of my least favorite locations. But...its the closest to my house so sometimes its convenient.

Atmosphere: 3

Food: 3

Service: 3

Love it!

Atmosphere: 4

Food: 5

Service: 5

Unprofessional staff and they consistently mess up my blizzards. On several occasions they aren’t blended all the way through. Also, blizzards used to be thick so when its inverted, theres no leak but here theyre runny

20250519, 7:30pm
At this point they dont care anymore the blizzards are always like milkshakes now. You have to scarf it before it become soup. Unacceptable.
Corporate you need to look into this.

Atmosphere: 1

Food: 1

Service: 1

Had to stop getting blizzards as they
can't clean the machine properly between blizzards. I have an allergy and have asked to clean the blizzard machine finally I've given up but the strawberry sundae is good and no contamination ice cream is good service is ok mostly teenagers almost never see anyone work there more than a couple months

Atmosphere: 3

Food: 5

Service: 3

We drove through. There was trouble understanding the idea of a blizzard with caramel and cheesecake bits. But it did come

Food: 4

Service: 4

for $17 this is actually crazy. my sauce is cracked open and there is literally barely any fries in here. i love dairy queen but this is unacceptable.

I ordered 4 blizzards. I didn't receive the correct blizzards. They were also over filled and spilling everywhere in the car. When I pulled up to the window, they were having an issue with the blizzard machine and there was a lot of cursing. Just overall disappointed.

Atmosphere: 1

Food: 2

Service: 3

Ember and Michael were loudly bad mouthing me my whole visit, poking fun making jokes and cussing very loudly while children were around. I will never return, the remarks Ember was making was completely unacceptable and ruined my day. This whole situation was ridiculous.😞

Atmosphere: 1

Food: 4

Service: 1

Poor service, meal was cold/horrible!!!

Atmosphere: 1

Food: 1

Service: 1

My Husband and I took our Grandkids to the Collinsville DQ tonight. We bought 4 Med Blizzards which was 26.00. We ordered 2 of the same kind and then 2 different ones for the other 2 . Well we got home in about 7 mins. The Blizzards were completely liquid and we had to pour them in a bowl because we could not tell which one was which. I am so upset that our grandkids didn’t even get what they wanted.

Surprise surprise, nothing has changed here. Spent 5 minutes at the window where you normally get your food only to be asked to pull into a parking spot. Then spent 20 minutes there waiting for my two meal deals, only for them to not bring my drinks out and get my caramel Sunday incorrect. I told the guy who brought my food out that I was missing my drinks and he said all right, went back inside and did nothing. I had to get out in the rain and walk inside to get my drinks, as they were all just sitting around doing nothing. Clearly, this store needs to be gutted in new management needs to be sought.

Atmosphere: 1

Food: 1

Service: 1

I consistency get hardly any Royal filling in my blizzards and flavored ice cream in general. Those things are expensive as hell, I except to get what I'm paying for.

Atmosphere: 3

Food: 1

Service: 3