Joe's Pizza and Pasta

Noisey, but the all you can eat spaghetti on Wednesday tastes great and is an amazing bargain. Starts at 4 - go early to avoid the noise.

Atmosphere: 3

Food: 4

Service: 5

To whom ever you are treating this young lady the way you did you. Should all be ashamed of yourselves...today around 1130am. You all deserve a dose of your own medicine. To the owner of this place please know she was not in anyway wrong. Now there threatening bad reviews to try and get her fired. Shame on them.

Was super excited to get my Whole Chicken Parmesan Sandwich delivered and to my utter disappointment and shock I only got half after paying for a whole. Got the part refunded through uber. Also sick of ordering a 2L soda and only getting a basic medium. Guess I’ll have to start finding a new place.

Atmosphere: 1

Food: 1

Service: 1

Excellent value with the lunch menu! Service was excellent too!

Atmosphere: 4

Food: 5

Service: 5

The food has went downhill it used to be really good and full of flavor now it is kind of bland and tasteless. Did a large Chicago style pizza with onion mushroom and sausage all you can taste is the one inch of cheese the sausage you are lucky to get a piece of sausage on each piece of pizza for $30 this is awful. Ordered an order of the cheese pizza sticks and the amount of sauce you get for dipping isn’t even sufficient for half the order then you are supposed to pay for more. Prices are up and quality is down. The lack of meat on the pizza is ridiculous for the charge. Will be a long time before I try to eat here again.

Very disappointed in our experience this evening. First, the website would not let us order on line. My husband called the order in at 6:15. The young lady said it would be 20 minutes and that they were not crowded. At 7:00 pm I called just to follow up and was told the pizza was out for delivery. Unfortunately that wasn't the case. The young lady called back around 7:30 and said she had made a mistake and had marked the pizza and mozzarella sticks for pickup. She said the pizza was being delivered now. We requested the food be remade since it had been sitting there. She said they would. When the food finally arrived it was cold. My husband called back and asked for a refund. He was offered a credit to Joe's but we won't order from there again. The young lady was incredibly rude with him. He asked to speak to a manager. She said she would get him, 20 minutes later after waiting on the phone she says he doesn't speak English well. My husband said no problem. I would still like to speak with him. The manager said no problem he would refund our money. We assumed he would have refunded our card but no. Their driver showed up at our house 10 minutes later with cash and asked for the cold food back. This is unfortunate because we normally enjoy their food. However, tonight customer service was not only terrible but unacceptable. I am only posting because the last few times we have ordered from Joe's in Collinsville there has been something wrong with our order. No big deal but this evening was uncalled for. Such a shame that Joe's lost customers because of customer service.

Atmosphere: 3

Food: 1

Service: 1

Ordered a large pizza and mozzarella sticks tonight at 615 tonight. The girl on the phone said it would be 15min for delivery. At the 45 min mark, my wife called and asked about the food. Girl on phone said it just left for delivery. I live less than a mile away. 730 I get a call from Joe's, it's the girl I placed the order with. Proceeded to tell me that she marked it as pick up and not delivery that the food was on its way. I ask if it was hot she said she didn't know. Food shows up cold. I call back and she says we'll we remake it and send it out in 10min. I said I didn't want it. We'll I can't refund the money I can only give store credit, she proceeds to tell me. I told her I didn't want it, I wanted on manger. Was put on hold for 15min then she comes back and says were sending you new food. I told her no, I wanted the manager. She proceeded to tell me he doesn't want to talk to me because he has broken English. I said we'll my wife speaks Spanish so put him on. 15min later he comes on and says I send you new order I said no, I've already waited 2-1/2 hrs. I want a refund. Finally he says ok. Next thing I knew, driver is at my door with $40 cash and wanted the cold food. Now out for 2-1/2 hours. I gave it to him. Im not sure c what's going on there, but they list a customer who buys almost weekly at the tine of $100 each time.

Food: 3

Service: 1

Annoyed atm, as I decided to splurge on fancy pizza to celebrate a special occasion. The Chicago style pizza was not good at all. Crust was wrong, flavor was off, just tasted like gobs of cheese. Toasted ravioli were fine, though nothing special.

Atmosphere: 5

Food: 2

Service: 5

Best marinara sauce, they sweeten it.

Atmosphere: 5

Food: 5

Service: 5

All you can spaghetti is great, the chicago style is to die for and the wings are good too. Pizza itself is great if lacking a smidgen of sauce. The meat sauce is excellent as well as the choices of cheese bread, garlic bread, and garlic sticks. Service can be spotty at times in terms of refills and we were shorted our salads the other day but I think just having one person waiting and checking people out is to blame. We weren't charged for the salads and ended up plenty full so it didn't matter in the end.

Atmosphere: 5

Food: 5

Service: 4

Took over an hour to have 3 pizzas delivered. Called the store to ask for an ETA on our order and was put on hold multiple times then was just told the driver would arrive any minute and waited an additional 15 minutes.

Atmosphere: 2

Food: 3

Service: 1

Olivia was are server. Sunday June 15th. There were 14 of us and she was very attentive and great service. She was the only server.

Chicken Parm is great
Pizza is always good
Staffs on top of there game

Food was good but omg $16 for a medium 1 topping thin crust.

One piece of sausage per slice of pizza. Deep dish was good but toppings were skimpy