The attitude you get from them when they get an order wrong 3 times in a row is ridiculous. The girl said she wasn't' going to be disrespected when I told her she got my order wrong and commenced to tell me what I ordered even though she was wrong. They got 3 orders in front of me wrong also. I'll go to Caseyville KFC before I ever visit the Collinsville KFC again.
Atmosphere: 2
Food: 3
Service: 1
Robert Stukenbroeker
Waited in the drive thru for 20 minutes with only one car ahead of me for an order I placed online. Looked like only 2 people working, so severely understaffed and poorly managed.
Atmosphere: 2
Food: 3
Service: 1
Fred Hatchett
Went through drive thru. I can sense a lot of attitude from the person speaking through the intercom. We got the 20 dollar family meal. 7pc chicken 4 biscuits and two mashed potatoes. I asked could we swap sides. She rudely responded with no. We pull up to window. Lady at window seemed nice. I asked her if I could swap sides. She politely respectfully said she couldn’t due to it being a special. No problem. We get our bag of food and go home. Of course the biscuits are missing. I call the store. Person that was on intercom answered the phone. I told her what was missing. She asked if I was willing to come back up for replacement. I asked her will I be getting a new meal she said no just the biscuits. I told her to door dash the biscuits to me then because why should I waste my gas going back up there for their mistake. She told me no that I can call back to speak to management on Monday. But our food is wrong NOW. Told her I wanted refund and I’ll be up there. I get up there. Doors are locked. She yelling go through drive thru. I pulled up to front window. She starts yelling, I start yelling. She threatens to call police. All I want is my refund for their mistake. Mary comes to the window to speak to me. She’s polite and nice. The other girl told her to come back in. I waited until the cars in drive thru moved on. Attitude girl comes to window. I hand her my receipt so I can get my refund. Cook walks up. Nice guy. He spoke to me with respect. I spoke to him with respect and explained to him why I was so upset. It’s the attitude this girl has. She has no respect for people. She doesn’t know what customer service is. It’s all about tone and words. I do t know what kind of day she was having nor do I care. I paid for something I should receive it. If not give me my money back. The cook and I had a great understanding. I don’t give a crap about 4 biscuits. I do care about how I’m being spoken to. So if she wants to have attitude for no reason then she will get attitude right back. I left without receiving a thing. The lady still has my receipt. Total was 22.07 I believe. I leave for work Sunday but will be back Tuesday. I expect to receive my money when I return. Management can reach out to me to rectify this situation.
Atmosphere: 1
Food: 2
Service: 1
Candice Beckley
I went and got fill up box today 6/17/2025 2pc dinner, why? I get two legs also the puff pasters was not good the barley looked cooked. Do better please this was 7 plus taxes $8 dollar and got McDonald's services 😒. I ate though
Atmosphere: 2
Food: 2
Service: 3
Patty Fuentes
Much too expensive
Darell Scott
High prices
Kathy Minnis
The food had no seasoning. It tasted bland. The orders were both wrong.
Atmosphere: 1
Food: 1
Service: 1
nency shrestha
I ordered extra crispy chicken but it was very soggy .
Classic chicken sandwich was terrible. Hard to chew, luke warm, bun was straight out of the bag. At close to $7 after tax, just highway robbery!
Food: 1
Service: 2
Jessica Mays
Bad experience. I came on 4/4/25 during the evening about 6pm. The girl at drive through has horrible customer service skills. She was incompetent with half the stuff I was asking for and had to call someone over for the simplest things such as needing extra sauce ??? Bad attitude, and cleanliness is questionable considering I seen her pick her nose without washing her hands and no hair net in site. I guess these places just hire anybody now. Do better kfc …
Atmosphere: 1
Food: 4
Service: 1
Melissa Jackson
This is a chicken place, yet they never have chicken.
The attitude you get from them when they get an order wrong 3 times in a row is ridiculous. The girl said she wasn't' going to be disrespected when I told her she got my order wrong and commenced to tell me what I ordered even though she was wrong. They got 3 orders in front of me wrong also. I'll go to Caseyville KFC before I ever visit the Collinsville KFC again.
Atmosphere: 2
Food: 3
Service: 1
Waited in the drive thru for 20 minutes with only one car ahead of me for an order I placed online. Looked like only 2 people working, so severely understaffed and poorly managed.
Atmosphere: 2
Food: 3
Service: 1
Went through drive thru. I can sense a lot of attitude from the person speaking through the intercom. We got the 20 dollar family meal. 7pc chicken 4 biscuits and two mashed potatoes. I asked could we swap sides. She rudely responded with no. We pull up to window. Lady at window seemed nice. I asked her if I could swap sides. She politely respectfully said she couldn’t due to it being a special. No problem. We get our bag of food and go home. Of course the biscuits are missing. I call the store. Person that was on intercom answered the phone. I told her what was missing. She asked if I was willing to come back up for replacement. I asked her will I be getting a new meal she said no just the biscuits. I told her to door dash the biscuits to me then because why should I waste my gas going back up there for their mistake. She told me no that I can call back to speak to management on Monday. But our food is wrong NOW. Told her I wanted refund and I’ll be up there. I get up there. Doors are locked. She yelling go through drive thru. I pulled up to front window. She starts yelling, I start yelling. She threatens to call police. All I want is my refund for their mistake. Mary comes to the window to speak to me. She’s polite and nice. The other girl told her to come back in. I waited until the cars in drive thru moved on. Attitude girl comes to window. I hand her my receipt so I can get my refund. Cook walks up. Nice guy. He spoke to me with respect. I spoke to him with respect and explained to him why I was so upset. It’s the attitude this girl has. She has no respect for people. She doesn’t know what customer service is. It’s all about tone and words. I do t know what kind of day she was having nor do I care. I paid for something I should receive it. If not give me my money back. The cook and I had a great understanding. I don’t give a crap about 4 biscuits. I do care about how I’m being spoken to. So if she wants to have attitude for no reason then she will get attitude right back. I left without receiving a thing. The lady still has my receipt. Total was 22.07 I believe. I leave for work Sunday but will be back Tuesday. I expect to receive my money when I return. Management can reach out to me to rectify this situation.
Atmosphere: 1
Food: 2
Service: 1
I went and got fill up box today 6/17/2025 2pc dinner, why? I get two legs also the puff pasters was not good the barley looked cooked. Do better please this was 7 plus taxes $8 dollar and got McDonald's services 😒. I ate though
Atmosphere: 2
Food: 2
Service: 3
Much too expensive
High prices
The food had no seasoning. It tasted bland. The orders were both wrong.
Atmosphere: 1
Food: 1
Service: 1
I ordered extra crispy chicken but it was very soggy .
Food: 2
Service: 5
there so nice and helps out when you need it!!!
Atmosphere: 5
Food: 5
Service: 5
Extremely pleasant staff and great food.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Classic chicken sandwich was terrible. Hard to chew, luke warm, bun was straight out of the bag. At close to $7 after tax, just highway robbery!
Food: 1
Service: 2
Bad experience. I came on 4/4/25 during the evening about 6pm. The girl at drive through has horrible customer service skills. She was incompetent with half the stuff I was asking for and had to call someone over for the simplest things such as needing extra sauce ??? Bad attitude, and cleanliness is questionable considering I seen her pick her nose without washing her hands and no hair net in site. I guess these places just hire anybody now. Do better kfc …
Atmosphere: 1
Food: 4
Service: 1
This is a chicken place, yet they never have chicken.
Atmosphere: 1
Food: 1
Service: 1
Good service
Atmosphere: 4
Food: 5
Service: 5
Never seen so many fruit flies before
Atmosphere: 1
Food: 1
Service: 2
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