McDonald's
503 Beltline Rd, Collinsville
(618) 345-7773
Recent Reviews
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Didn’t get what I ordered all the ingredients were not in the drink
Food: 1
Service: 1
I didn’t even wanna give you guys one star I ordered it online and the packaging was disgusting it was messy the patty wasn’t even in the buns they had cheese on it after I put no cheese so they can’t read I didn’t enjoy eating this at all I had to scrap the cheese off but I did still eat it because I spent like 15 on that messed up little burger and I won’t waste it I’m never ordering from this place everrrrr again
Food: 1
Service: 1
Would not recommend, too many times they’ve messed up my order and I just got delivered again the wrong order. I asked for no cheese on it and the burger looked very nasty and old like it wasn’t prepared right. Needs to be inspected and managed more better because this place definitely isn’t running right and they need to get it together. Don’t recommend to anyone and definitely not getting food from here again.
Atmosphere: 1
Food: 1
Service: 1
I waited in drive through for 10 minutes and the line never once moved so I went inside i placed my own order and than sat down to wait. I was waiting for 45 minutes or more before I walked out. They dont have enough employees working and their for they should not be open
Atmosphere: 1
Food: 1
Service: 1
Horrible location every time I get food here its wrong, cold, or just disgusting. The employees are rude and give dirty looks to simple questions. The managers are the same as the employees rude and don't care.
Atmosphere: 1
Food: 1
Service: 1
Super slow - supposed to be fast food. Shouldn’t be waiting more than 20 min to order in the drive thru. Spent a total of 30 min from entering the drive thru to getting food. Food did end up being good though
Atmosphere: 2
Food: 4
Service: 2
Food is usually good. They ALWAYS get atleast ONE thing on my order wrong though.
Great coffee
Service: 5
We were the only ones inside. Everyone else was in drive thru. It took forever to get our simple meals. I waited forever to get a drink refill at the counter. Even the manager didn't take the time to fill it. No refill machine without having an employee get it.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: French Fries
I went to the drive thru on 3/23/25 @ approximately 6:10pm. A young lady greeted me by saying " you 'ca order". Not understanding what she was saying, I remained quiet waiting for the "welcome to McDonald's may I take your order please?" She then repeated her self saying once again " you 'ca order". This time I understood that she was welcoming me to order in a very unprofessional, ghetto way. I then asked how much were the apple pies. She responded by saying " bout $2.00". Being a manager with several employees, I honestly understand that it's slim pickings when it comes to the good employee prospect pool. However, this should not mean that you should just hire anybody. Do you really want employees such as this representing your establishment?
Atmosphere: 1
Service: 1
Restaurantji Recommends
Food was hot order was correct 👌
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Mcdouble, Mcchicken, Small Mccafe Dollar Menu
RIDICULOUS!!!!Waited almost an hour for an order I placed AHEAD OF TIME on the app! Finally got my order and food was missing and employees are not apologetic or empathetic on the level of stress waiting for “ fast food” after work and it taking longer then a sit down restaurant.
Atmosphere: 1
Food: 1
Service: 1
Avoid this location during peak hours. On multiple occasions when this franchise is busy the wait times are long and orders have to be corrected. A couple of times I ordered ahead on the app but forgot to select in store pick up. When i went inside I showed the front counter team member my order but wasn't checked in and it took a manager to notice me patiently waiting. Said managers did take care of me but the wait time didn't make it worthwhile.
However when not busy and not rushing, the employees are timely, accurate on the order build and friendly.
The kids ain't getting the training and steady messing up and making it seem so disrespectful with how blatantly they don't care to try or even want to know more
I stopped here because it was late and I wanted to get home.Empty calories that never fill you up.I should have had a salad.
Food: 1
Service: 2
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