Breakfast sandwich was good but order not ready for pickup. Service person nice. I find the app a bit difficult and always have to log in, they should offer face recognition.
Atmosphere: 3
Food: 4
Service: 2
Zachary Mckean
Quick and easy as usual
Atmosphere: 3
Food: 3
Service: 3
Hailz K
I ordered a mobile order as I had worked a long shift and wanted something easy for my small family. I never thought I would have to start checking my child’s happy meal, she didn’t get her 4 piece nuggets, she got a box full of mayo and so upset. When I went back up there I was told to talk to Seth and they would have it replaced. I went and drove up to the speaker, told them I talked with Seth and told them my name. Told me to go to the first window, when I get up there the person had no idea what was going on and tried to charge me for it, was very confused and said he didn’t know what to do, then told me to go to the second window. When I did I had my someone who had their back turned and took a good minute before someone pointed I was there. Finally gave me the happy meal and had to check and make sure I wasn’t given another box of mayo and went home.
Atmosphere: 1
Food: 1
Service: 1
kelli fortner
It's okbiggie bag $5
Atmosphere: 3
Food: 3
Service: 3
Matthew Seabaugh
Typical McDonalds fare, in a clean restarant with a nice indoor playground.
Atmosphere: 5
Food: 3
Service: 5
Drew Garrison
Redundant, but it's McDonald's.
Atmosphere: 1
Food: 2
Service: 1
Melissa Hendrickson
Turned the tall Mc sign off at 9:55pm as we were driving up, we parked and checked the doors, locked. Google said they were open til midnight. 🤔 We left and went half mile down the road to Freddy's and it was clean, delicious, and OPEN!! Family of 8.
Development
Whoever was working the windows and drive through at 3:43 on December 8th needs to be talked with. The woman was extremely disrespectful over the speaker and was rushing us the entire time we were trying to order. And then she didn’t even get the entire order when we pulled up to the window probably because she wasn’t listening and was just rushing. Never had a problem with this place until today but I feel this needed to be addressed because this is not how you do customer service.
Demetrius Deberry
Kid-friendliness: Yes kids friendly
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 4
Service: 4
Angel Lomeli
Never gave me my order and they charged my card really wack mcdonalds god forbid people get what they paid for.
I visited this McDonald's passing through town and I must say, I was very impressed with the Top Notch customer service. I was greeted at each window, and the employees smiled and actually made eye contact. Upon leaving the second window I recieved a smile and take care. I know these days its hard to find good workers that actually have people skills but this was the first time in a very long time that I received positive vibes. The food was fresh and seasoned perfectly and there wasn't an extended wait time in line neither! I will visit this McDonald's each time I pass through Collinsville moving forward! Keep up the hard work and Thank you for all you do!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dr Pepper, Triple Cheeseburger
christine Steinhauer
Actually surprised. No line. Food was fresh!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger, French Fries
Francoise Dudoit
Popped in for a bite while on the road to Davenport.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries
caulier lancaster
They’re closed before 9
Monica H
Not sure I like the new gray paint job in the bldg. Kind of boring. Fast drive thru line. Friendlier than most of the McDonald's I've been to lately.
Breakfast sandwich was good but order not ready for pickup. Service person nice. I find the app a bit difficult and always have to log in, they should offer face recognition.
Atmosphere: 3
Food: 4
Service: 2
Quick and easy as usual
Atmosphere: 3
Food: 3
Service: 3
I ordered a mobile order as I had worked a long shift and wanted something easy for my small family. I never thought I would have to start checking my child’s happy meal, she didn’t get her 4 piece nuggets, she got a box full of mayo and so upset. When I went back up there I was told to talk to Seth and they would have it replaced. I went and drove up to the speaker, told them I talked with Seth and told them my name. Told me to go to the first window, when I get up there the person had no idea what was going on and tried to charge me for it, was very confused and said he didn’t know what to do, then told me to go to the second window. When I did I had my someone who had their back turned and took a good minute before someone pointed I was there. Finally gave me the happy meal and had to check and make sure I wasn’t given another box of mayo and went home.
Atmosphere: 1
Food: 1
Service: 1
It's okbiggie bag $5
Atmosphere: 3
Food: 3
Service: 3
Typical McDonalds fare, in a clean restarant with a nice indoor playground.
Atmosphere: 5
Food: 3
Service: 5
Redundant, but it's McDonald's.
Atmosphere: 1
Food: 2
Service: 1
Turned the tall Mc sign off at 9:55pm as we were driving up, we parked and checked the doors, locked. Google said they were open til midnight. 🤔 We left and went half mile down the road to Freddy's and it was clean, delicious, and OPEN!! Family of 8.
Whoever was working the windows and drive through at 3:43 on December 8th needs to be talked with. The woman was extremely disrespectful over the speaker and was rushing us the entire time we were trying to order. And then she didn’t even get the entire order when we pulled up to the window probably because she wasn’t listening and was just rushing. Never had a problem with this place until today but I feel this needed to be addressed because this is not how you do customer service.
Kid-friendliness: Yes kids friendly
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 4
Service: 4
Never gave me my order and they charged my card really wack mcdonalds god forbid people get what they paid for.
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
I visited this McDonald's passing through town and I must say, I was very impressed with the Top Notch customer service. I was greeted at each window, and the employees smiled and actually made eye contact. Upon leaving the second window I recieved a smile and take care. I know these days its hard to find good workers that actually have people skills but this was the first time in a very long time that I received positive vibes. The food was fresh and seasoned perfectly and there wasn't an extended wait time in line neither! I will visit this McDonald's each time I pass through Collinsville moving forward! Keep up the hard work and Thank you for all you do!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dr Pepper, Triple Cheeseburger
Actually surprised. No line. Food was fresh!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger, French Fries
Popped in for a bite while on the road to Davenport.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries
They’re closed before 9
Not sure I like the new gray paint job in the bldg. Kind of boring. Fast drive thru line. Friendlier than most of the McDonald's I've been to lately.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: French Fries
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