We ordered a delivery order and door dash sent it to the wrong place. The staff here went out of there way to make a special trip to make sure we got our food and even gave us desert. Not sure the name of the lady who dropped the food off but i just want to say thank you !!! We have nothing but good things to say in ensuring the best customer service was given.
Atmosphere: 5
Food: 4
Service: 5
Rob Greaves (HostPrivilege)
Staff will just ignore you. They don’t actually listen to your order. Have and them mess up adding or removing something from a sandwich, or give me the wrong side. They just don't care.
Atmosphere: 3
Food: 3
Service: 1
iAngela Mccandless
Just ordered coffee. Good and staff pleasant as always
Atmosphere: 5
Food: 5
Service: 5
Seth Blevans
I really dislike giving poor reviews. I like Panera/St. Louis Bread Co. I HATE not having a person take my orders. I waited 10 minutes with my son as staff worked and ignored me at the counter. When I was helped, the staff member did not seem to understand I wanted him to take my order; he kept offering me an extra cup. He then could not work the register and when he asked for assistance from another staff member, the staff member dismissed him with a wave and walked away. A third staff member came out and told me I could not have my order because it was not on the menu till November 5th. The item was listed on the digital menu. So, my experience was poor maybe someone else will have a good one. I will NOT be coming back to this location.
Atmosphere: 1
Food: 4
Service: 1
Robert
Delicious, fresh food. Soups after terrific.
Atmosphere: 4
Food: 5
Service: 4
XFamily 72789
It was a quick drive through experience. Ordered the group French onion soup because I wasn't feeling good its the closet to famous bar French onion soup I can find. Gave me all the bowls and spoons I needed.
Atmosphere: 5
Food: 5
Service: 5
Sara Wiley
We have had quite a few issues with our orders. I called up after I placed my order and spoke with one of your managers. I ordered lunch for my team today.
When I tell you that our order was FANTASTIC it does not nearly do it justice. From presentation, to freshness and accuracy it was next level amazing!
She took great care of us, my team has been RAVING that it was the BEST lunch they have ever had! Complete redemption.
Stellar experience and soooo good! Chefs kiss! Thank you so much, for taking great care of us! 6 Gold Stars out of 5. Great job!
Atmosphere: 5
Food: 5
Service: 5
William Logan
Good for lunch
Austin Ballard
Waited 5 minutes at the drive through with no response. Pulled up to the window and waited 5 more minutes with no response. Now I'm hungry and late for work.
Poorly ran. Everyone seems to be in a bad mood everytime I go in. There's never coffee ready. Not the best Panera around but the food is good.
Atmosphere: 1
Food: 3
Service: 1
hogans heroes
Love it
Atmosphere: 5
Food: 5
Service: 5
Chris Ross
Order accuracy and quality need to be reviewed at this location by the company. By other reviews it seems as an ongoing problem. Chicken salad with no chicken, avo sandwich with no avocado
Atmosphere: 4
Food: 2
Service: 1
Hifi Dates
Worst Panera experience ever. We have dined at Paneras for years taking family trips and never had an experience like this. Saw an employee who worked in the kitchen use the bathroom and leave the bathroom without washing their hands. Another lady who seemed like the manager was handling food without gloves, and when we said our order had been made incorrectly the teenage girl at the counter said “well you don’t have to give me a bunch of attitude.” DO NO go to this Panera.
Atmosphere: 2
Food: 1
Service: 1
Debbie Nation
No one wants to work anywhere. Plug your order in a machine
The service was prompt and the food was great.
Atmosphere: 5
Food: 5
Service: 5
We ordered a delivery order and door dash sent it to the wrong place. The staff here went out of there way to make a special trip to make sure we got our food and even gave us desert. Not sure the name of the lady who dropped the food off but i just want to say thank you !!! We have nothing but good things to say in ensuring the best customer service was given.
Atmosphere: 5
Food: 4
Service: 5
Staff will just ignore you. They don’t actually listen to your order. Have and them mess up adding or removing something from a sandwich, or give me the wrong side. They just don't care.
Atmosphere: 3
Food: 3
Service: 1
Just ordered coffee. Good and staff pleasant as always
Atmosphere: 5
Food: 5
Service: 5
I really dislike giving poor reviews. I like Panera/St. Louis Bread Co. I HATE not having a person take my orders. I waited 10 minutes with my son as staff worked and ignored me at the counter. When I was helped, the staff member did not seem to understand I wanted him to take my order; he kept offering me an extra cup. He then could not work the register and when he asked for assistance from another staff member, the staff member dismissed him with a wave and walked away. A third staff member came out and told me I could not have my order because it was not on the menu till November 5th. The item was listed on the digital menu. So, my experience was poor maybe someone else will have a good one. I will NOT be coming back to this location.
Atmosphere: 1
Food: 4
Service: 1
Delicious, fresh food. Soups after terrific.
Atmosphere: 4
Food: 5
Service: 4
It was a quick drive through experience. Ordered the group French onion soup because I wasn't feeling good its the closet to famous bar French onion soup I can find. Gave me all the bowls and spoons I needed.
Atmosphere: 5
Food: 5
Service: 5
We have had quite a few issues with our orders. I called up after I placed my order and spoke with one of your managers. I ordered lunch for my team today.
When I tell you that our order was FANTASTIC it does not nearly do it justice. From presentation, to freshness and accuracy it was next level amazing!
She took great care of us, my team has been RAVING that it was the BEST lunch they have ever had! Complete redemption.
Stellar experience and soooo good! Chefs kiss! Thank you so much, for taking great care of us! 6 Gold Stars out of 5. Great job!
Atmosphere: 5
Food: 5
Service: 5
Good for lunch
Waited 5 minutes at the drive through with no response. Pulled up to the window and waited 5 more minutes with no response. Now I'm hungry and late for work.
Restaurantji Recommends
Poorly ran. Everyone seems to be in a bad mood everytime I go in. There's never coffee ready. Not the best Panera around but the food is good.
Atmosphere: 1
Food: 3
Service: 1
Love it
Atmosphere: 5
Food: 5
Service: 5
Order accuracy and quality need to be reviewed at this location by the company. By other reviews it seems as an ongoing problem. Chicken salad with no chicken, avo sandwich with no avocado
Atmosphere: 4
Food: 2
Service: 1
Worst Panera experience ever. We have dined at Paneras for years taking family trips and never had an experience like this. Saw an employee who worked in the kitchen use the bathroom and leave the bathroom without washing their hands. Another lady who seemed like the manager was handling food without gloves, and when we said our order had been made incorrectly the teenage girl at the counter said “well you don’t have to give me a bunch of attitude.” DO NO go to this Panera.
Atmosphere: 2
Food: 1
Service: 1
No one wants to work anywhere. Plug your order in a machine
Atmosphere: 1
Food: 1
Service: 1
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