Food tasted like cardboard, service we had to actually flag someone down to seat us and when we finally got someone, she acted like we were an inconvenience and the Atmosphere was cold and not inviting. The only thing that was good was the one trip salad bar and the rootbeer.
Atmosphere: 1
Food: 1
Service: 1
NekoWinters
Don't ever order from here, I don't know what happened but for the past week I've been trying to get a pizza for for my spouse who is craving it for the third day in a row I have had issues, day one they claimed they missed someone else's order so we needed to wait, day two they claimed they dropped the pizza, day 3 the carry out said it would take 40 minutes, I've now been in like for 15 minutes from my pick up date with 8 other cars, this one needs to be investigated by hq
Atmosphere: 2
Food: 5
Service: 1
Dan Ladd
Absolutely abysmal.
If you make the mistake of ordering with the app, you may never get your food.
And worse, whenever the branch feels like it, they’ll shut the phones off and you get routed to a call center in Memphis.
Want to talk to a manager?
They will literally refuse and tell you to call back so me other time.
I will never buy anything from ANY Pizza Hut ever again.
Avoid at all costs.
Atmosphere: 1
Food: 2
Service: 1
Brittany Pregler
My toddler and me stopped in here for a lunch. We went with the lunch buffet. Food on the buffet was fresh and hot. We really enjoyed the breadsticks. It was a good lunch for us.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Marinara, Breadsticks
Laurindo Crockett
The manager, James, and the other workers are working hard to please the customer with delicious pizza
Atmosphere: 4
Food: 5
Service: 5
Sharona T
Worst pizza ever from a Pizza Hut! Terrible service. Too tired after a day of travel to go back so we just ate it. Made wrong… even after she confirmed my order: guess I should have checked the box before I left, would have seen immediately the missing toppings. The place was empty..any business was take out or delivery. Staff didn’t bother to tell me when it was ready even though I was sitting waiting.
Atmosphere: 1
Food: 1
Service: 1
Maggie
Horrific customer service and soggy pizza
Atmosphere: 1
Food: 1
Service: 1
Michael
We are glad the dining room is open again. Salad bar was clean, well stocked, and very good. And we were there at 6:30 on a Saturday night. The person that waited on us was great.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Personal Pan Pizza
Arien Jade
We Just wanted to let our community know how AWFUL the Pizza Hut in Collinsville is. Were very Nostalgic and were so very excited about the Lobby/ Buffet being open again! We arrived almost exactly an hour left of the buffet and made sure to ask if there would be any more Pizza coming out as there were only a few old looking slices of Hawaiian, Supreme and a few thin crust cheese. They said they rotate and that a pepperoni pizza would be out shortly. We had some pasta, breadsticks that we picked at as they were hard and my daughter and partner had the same, they ate a few bites of a few slices and didn't finish as they said they were funky tasting. Being vegetarian I had two small slices of thin cheese. It's sad that we even have to "defend" ourselves. I have been a server and have worked in the food industry many times and I was totally okay with them not bringing much more out although I do feel with an hour left and charging us the full price their should be at least one pizza coming out! Mind you this is a BUFFET in which we just paid $35 for. Any who, a large family of kids had been there when we had arrived and then we were the only ones in there, again this is around 1:00pm. Close to 20 minutes pass and nothing has come out were just picking at pasta, salad etc. While waiting. I decided to use the Restroom and as I'm walking back towards the table I see the employee/manager who ever this rude Woman is, Facing her back to my boyfriend saying "YEAH YOU DID" I'm like uh? I see my Boyfriend standing there and he's like "I will never be back here!" "Come on were leaving!" I had to hurry and gather our Baby and Daughter etc didn't even have a chance to see what transpired and or ask for even a partial refund. Heck I was still hungry and irritated, For $35 we could have ordered the family box and still had $10 left. My post partum self didn't even get a subpar Cinnamon breadstick 😭 Come to find out my Boyfriend had asked when more Pizza would be out ? (It's been almost 30 mins and it will be closing for the buffet soon) her response "I'M NOT BRINGING OUT ANY PIZZA, YOU GUYS ATE TWO PIZZAS ALREADY" and then accuses my daughter and boyfriend of stealing soda? They had water the whole time and I did as well! At $35 and it being a "Buffet" none of it makes sense? I should have read the reviews there no surprise Terrible and this weirdo woman who has no idea what even mediocre customer service is apparently treating other customers poorly. This has truly bothered us. To accuse customers of nonsense and to not want to provide what we just paid full price for is ridiculous and then to get combative 😓 if you hate your job, are not a people person and or just don't want to do your job. Please don't work with the general public especially when they are being kind and you decide to be an A hole. Side note I have had days where i was crying 4 minutes before clocking in and I have never treated a customer poorly because I was unhappy. TREAT PEOPLE HOW YOU WANT TO BE TREATED. Rant over, Still waiting for our Pizza! go online to the further reviews, tons of complaints about this mean manager!
Horrible, undercooked, pulled too early from the oven and I knows this to be the case since I have worked at 3 different pizza hut locations 2 of them as a manager. Not to mention the bubbles in the dough. I ordered the normal pan pizza and a hand toss they sent the square and a hand toss.. im sorry that is not the same no matter how you see it. I dont like square slices.. the pizza to crust ratio is off. If your not going to send what someone ordered then you should call and ask for permission to send something else in its place.. that is simply poor management!!
Jayson Decker
The lunch buffet is a rip off and a lie, the website says wings and sandwich melts will be served and there were no wings served and when asked told none are available for the buffet
Atmosphere: 1
Food: 1
Service: 1
Emily Decker
The website said the buffet had wings and melts and desserts. None of that was offered, they didn’t even have pizza until an hour after they opened. Not worth it.
Atmosphere: 3
Food: 2
Service: 2
Ramiah Jackson
This location infamously lies about using the original pan dough as requested, and will up charge you while serving the regular dough. I specifically only buy Pizza Hut for their pan dough due to allergies & preference, so I’m very aware of the difference. It’s disappointing knowing that my money is being spent on something that isn’t going to be made right then being gaslit by not only one but multiple employees due to this matter. They’re all in on this scam. As much money I’ve spent at Pizza Hut over the years, there’s only one time this problem has been corrected. & although I was polite surrounding this matter, I was met with a nasty attitude by one of the employees. I’ve spent over $80 plus delivery fees one time just for the order to be wrong. It’s an inconvenience especially with having little ones that are looking forward to enjoying some of their favorites. This only happens at the locations that aren’t busy and this is one! I hope this changes.
Atmosphere: 1
Food: 2
Service: 1
Alien Jaded
We Just wanted to let our community know how AWFUL the Pizza Hut in Collinsville is. Were very Nostalgic and were so very excited about the Lobby/ Buffet being open again! We arrived almost exactly an hour left of the buffet and made sure to ask if there would be any more Pizza coming out as there were only a few old looking slices of Hawaiian, Supreme and a few thin crust cheese. They said they rotate and that a pepperoni pizza would be out shortly. We had some pasta, breadsticks that we picked at as they were hard and my daughter and partner had the same, they ate a few bites of a few slices and didn't finish as they said they were funky tasting. Being vegetarian I had two small slices of thin cheese. It's sad that we even have to "defend" ourselves. I have been a server and have worked in the food industry many times and I was totally okay with them not bringing much more out although I do feel with an hour left and charging us the full price their should be at least one pizza coming out! Mind you this is a BUFFET in which we just paid $35 for. Any who, a large family of kids had been there when we had arrived and then we were the only ones in there, again this is around 1:00pm. Close to 20 minutes pass and nothing has come out were just picking at pasta, salad etc. While waiting. I decided to use the Restroom and as I'm walking back towards the table I see the employee/manager who ever this rude Woman is, Facing her back to my boyfriend saying "YEAH YOU DID" I'm like uh? I see my Boyfriend standing there and he's like "I will never be back here!" "Come on were leaving!" I had to hurry and gather our Baby and Daughter etc didn't even have a chance to see what transpired and or ask for even a partial refund. Heck I was still hungry and irritated, For $35 we could have ordered the family box and still had $10 left. My post partum self didn't even get a subpar Cinnamon breadstick 😭 Come to find out my Boyfriend had asked when more Pizza would be out ? (It's been almost 30 mins and it will be closing for the buffet soon) her response "I'M NOT BRINGING OUT ANY PIZZA, YOU GUYS ATE TWO PIZZAS ALREADY" and then accuses my daughter and boyfriend of stealing soda? They had water the whole time and I did as well! At $35 and it being a "Buffet" none of it makes sense? I should have read the reviews there no surprise Terrible and this weirdo woman who has no idea what even mediocre customer service is apparently has treated other customers poorly. This has truly bothered us. To accuse customers of nonsense and to not want to provide what we just paid full price for is ridiculous and then to get combative 😓 if you hate your job, are not a people person and or just don't want to do your job. Please don't work with the general public especially when they are being kind and you decide to be an A hole. Side note I have had days where i was crying 4 minutes before clocking in and I have never treated a customer poorly because I was unhappy. TREAT PEOPLE HOW YOU WANT TO BE TREATED. Rant over, Still waiting for our Pizza 😒
Food tasted like cardboard, service we had to actually flag someone down to seat us and when we finally got someone, she acted like we were an inconvenience and the Atmosphere was cold and not inviting.
The only thing that was good was the one trip salad bar and the rootbeer.
Atmosphere: 1
Food: 1
Service: 1
Don't ever order from here, I don't know what happened but for the past week I've been trying to get a pizza for for my spouse who is craving it for the third day in a row I have had issues, day one they claimed they missed someone else's order so we needed to wait, day two they claimed they dropped the pizza, day 3 the carry out said it would take 40 minutes, I've now been in like for 15 minutes from my pick up date with 8 other cars, this one needs to be investigated by hq
Atmosphere: 2
Food: 5
Service: 1
Absolutely abysmal.
If you make the mistake of ordering with the app, you may never get your food.
And worse, whenever the branch feels like it, they’ll shut the phones off and you get routed to a call center in Memphis.
Want to talk to a manager?
They will literally refuse and tell you to call back so me other time.
I will never buy anything from ANY Pizza Hut ever again.
Avoid at all costs.
Atmosphere: 1
Food: 2
Service: 1
My toddler and me stopped in here for a lunch. We went with the lunch buffet. Food on the buffet was fresh and hot. We really enjoyed the breadsticks. It was a good lunch for us.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Marinara, Breadsticks
The manager, James, and the other workers are working hard to please the customer with delicious pizza
Atmosphere: 4
Food: 5
Service: 5
Worst pizza ever from a Pizza Hut! Terrible service. Too tired after a day of travel to go back so we just ate it. Made wrong… even after she confirmed my order: guess I should have checked the box before I left, would have seen immediately the missing toppings.
The place was empty..any business was take out or delivery.
Staff didn’t bother to tell me when it was ready even though I was sitting waiting.
Atmosphere: 1
Food: 1
Service: 1
Horrific customer service and soggy pizza
Atmosphere: 1
Food: 1
Service: 1
We are glad the dining room is open again. Salad bar was clean, well stocked, and very good. And we were there at 6:30 on a Saturday night. The person that waited on us was great.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Personal Pan Pizza
We Just wanted to let our community know how AWFUL the Pizza Hut in Collinsville is. Were very Nostalgic and were so very excited about the Lobby/ Buffet being open again! We arrived almost exactly an hour left of the buffet and made sure to ask if there would be any more Pizza coming out as there were only a few old looking slices of Hawaiian, Supreme and a few thin crust cheese. They said they rotate and that a pepperoni pizza would be out shortly. We had some pasta, breadsticks that we picked at as they were hard and my daughter and partner had the same, they ate a few bites of a few slices and didn't finish as they said they were funky tasting. Being vegetarian I had two small slices of thin cheese. It's sad that we even have to "defend" ourselves. I have been a server and have worked in the food industry many times and I was totally okay with them not bringing much more out although I do feel with an hour left and charging us the full price their should be at least one pizza coming out! Mind you this is a BUFFET in which we just paid $35 for. Any who, a large family of kids had been there when we had arrived and then we were the only ones in there, again this is around 1:00pm. Close to 20 minutes pass and nothing has come out were just picking at pasta, salad etc. While waiting. I decided to use the Restroom and as I'm walking back towards the table I see the employee/manager who ever this rude Woman is, Facing her back to my boyfriend saying "YEAH YOU DID" I'm like uh? I see my Boyfriend standing there and he's like "I will never be back here!" "Come on were leaving!" I had to hurry and gather our Baby and Daughter etc didn't even have a chance to see what transpired and or ask for even a partial refund. Heck I was still hungry and irritated, For $35 we could have ordered the family box and still had $10 left. My post partum self didn't even get a subpar Cinnamon breadstick 😭 Come to find out my Boyfriend had asked when more Pizza would be out ? (It's been almost 30 mins and it will be closing for the buffet soon) her response "I'M NOT BRINGING OUT ANY PIZZA, YOU GUYS ATE TWO PIZZAS ALREADY" and then accuses my daughter and boyfriend of stealing soda? They had water the whole time and I did as well! At $35 and it being a "Buffet" none of it makes sense? I should have read the reviews there no surprise Terrible and this weirdo woman who has no idea what even mediocre customer service is apparently treating other customers poorly. This has truly bothered us. To accuse customers of nonsense and to not want to provide what we just paid full price for is ridiculous and then to get combative 😓 if you hate your job, are not a people person and or just don't want to do your job. Please don't work with the general public especially when they are being kind and you decide to be an A hole. Side note I have had days where i was crying 4 minutes before clocking in and I have never treated a customer poorly because I was unhappy. TREAT PEOPLE HOW YOU WANT TO BE TREATED. Rant over, Still waiting for our Pizza! go online to the further reviews, tons of complaints about this mean manager!
The manager is very rude
Service: 1
Restaurantji Recommends
Horrible, undercooked, pulled too early from the oven and I knows this to be the case since I have worked at 3 different pizza hut locations 2 of them as a manager. Not to mention the bubbles in the dough. I ordered the normal pan pizza and a hand toss they sent the square and a hand toss.. im sorry that is not the same no matter how you see it. I dont like square slices.. the pizza to crust ratio is off. If your not going to send what someone ordered then you should call and ask for permission to send something else in its place.. that is simply poor management!!
The lunch buffet is a rip off and a lie, the website says wings and sandwich melts will be served and there were no wings served and when asked told none are available for the buffet
Atmosphere: 1
Food: 1
Service: 1
The website said the buffet had wings and melts and desserts. None of that was offered, they didn’t even have pizza until an hour after they opened. Not worth it.
Atmosphere: 3
Food: 2
Service: 2
This location infamously lies about using the original pan dough as requested, and will up charge you while serving the regular dough. I specifically only buy Pizza Hut for their pan dough due to allergies & preference, so I’m very aware of the difference. It’s disappointing knowing that my money is being spent on something that isn’t going to be made right then being gaslit by not only one but multiple employees due to this matter. They’re all in on this scam. As much money I’ve spent at Pizza Hut over the years, there’s only one time this problem has been corrected. & although I was polite surrounding this matter, I was met with a nasty attitude by one of the employees.
I’ve spent over $80 plus delivery fees one time just for the order to be wrong. It’s an inconvenience especially with having little ones that are looking forward to enjoying some of their favorites. This only happens at the locations that aren’t busy and this is one! I hope this changes.
Atmosphere: 1
Food: 2
Service: 1
We Just wanted to let our community know how AWFUL the Pizza Hut in Collinsville is. Were very Nostalgic and were so very excited about the Lobby/ Buffet being open again! We arrived almost exactly an hour left of the buffet and made sure to ask if there would be any more Pizza coming out as there were only a few old looking slices of Hawaiian, Supreme and a few thin crust cheese. They said they rotate and that a pepperoni pizza would be out shortly. We had some pasta, breadsticks that we picked at as they were hard and my daughter and partner had the same, they ate a few bites of a few slices and didn't finish as they said they were funky tasting. Being vegetarian I had two small slices of thin cheese. It's sad that we even have to "defend" ourselves. I have been a server and have worked in the food industry many times and I was totally okay with them not bringing much more out although I do feel with an hour left and charging us the full price their should be at least one pizza coming out! Mind you this is a BUFFET in which we just paid $35 for. Any who, a large family of kids had been there when we had arrived and then we were the only ones in there, again this is around 1:00pm. Close to 20 minutes pass and nothing has come out were just picking at pasta, salad etc. While waiting. I decided to use the Restroom and as I'm walking back towards the table I see the employee/manager who ever this rude Woman is, Facing her back to my boyfriend saying "YEAH YOU DID" I'm like uh? I see my Boyfriend standing there and he's like "I will never be back here!" "Come on were leaving!" I had to hurry and gather our Baby and Daughter etc didn't even have a chance to see what transpired and or ask for even a partial refund. Heck I was still hungry and irritated, For $35 we could have ordered the family box and still had $10 left. My post partum self didn't even get a subpar Cinnamon breadstick 😭 Come to find out my Boyfriend had asked when more Pizza would be out ? (It's been almost 30 mins and it will be closing for the buffet soon) her response "I'M NOT BRINGING OUT ANY PIZZA, YOU GUYS ATE TWO PIZZAS ALREADY" and then accuses my daughter and boyfriend of stealing soda? They had water the whole time and I did as well! At $35 and it being a "Buffet" none of it makes sense? I should have read the reviews there no surprise Terrible and this weirdo woman who has no idea what even mediocre customer service is apparently has treated other customers poorly. This has truly bothered us. To accuse customers of nonsense and to not want to provide what we just paid full price for is ridiculous and then to get combative 😓 if you hate your job, are not a people person and or just don't want to do your job. Please don't work with the general public especially when they are being kind and you decide to be an A hole. Side note I have had days where i was crying 4 minutes before clocking in and I have never treated a customer poorly because I was unhappy. TREAT PEOPLE HOW YOU WANT TO BE TREATED. Rant over, Still waiting for our Pizza 😒
Atmosphere: 1
Food: 1
Service: 1
Loading...