Don’t go to this one! Every time I’ve gone to this location, there’s something at least a little off about my experience. Whether it’s an incorrect order, a missing side of nacho cheese that my receipt says I paid for or the contact high I’m sure I got from smelling the staff, something is always off. I haven’t gotten a quesadilla here that hasn’t been cut hilariously. Last time about 90% of the filling was on one half of the quesadilla, not melted, and the thing was cut into deranged pieces like a serial killer pasting letters together on a ransom note. Also, employees shouldn’t be parking right in front of the main entrance door, on break, with the car reeking of weed despite the windows being up. Ugh, what has happened to this generation of teens and young adults?! This location is chronically run by irresponsible youngsters. If they can’t tell that something was clearly wrong with all those quesadillas and fix the problem, I’m sure they don’t know how to spot something that’s unsanitary and fix those problems. Yuck! Not going back to this one.
Fwhe •
An employee here stole my credit card and I never got it back DO NOT GO HERE
Atmosphere: 1
Food: 1
Service: 1
Jwalit Patel
Placed a mobile order at 6:30Pm. Waited for an hour and half and still didn’t get the order. When asked two times during the wait employees kept apologizing. After one final attempt at 7:45Pm left with out my order. Very disappointed in the management of this Taco Bell. I will be reaching out to corporate for a refund and also to any City of Collinsville officials in regards to the poor service that’s being given to the people of Collinsville surely, I’m not the first one. We deserve better. Yum! Corporation needs to consider re-evaluation of this particular Taco Bell. This location needs to be replaced with a better manager and staff.
Atmosphere: 1
Food: 1
Service: 1
logan bruns
They refuse to use the drive through now so dont bother unless you wanna go inside and never be waited on at the counter
Atmosphere: 1
Food: 3
Service: 1
Melissa Patton
This is the absolute worst Taco Bell that I have ever been to. The employees refuse to help you. They sit there and stare at you and don't acknowledge anyone. There were at least 8 people waiting for food tonight and not one employee came to acknowledge anyone. Save yourself time and go to a different place if you want tacos. Noone there wants to be working and it shows.
Atmosphere: 1
Food: 1
Service: 1
Randi Feezel
We stopped in the evening on our way home from a river trip and it was perfect. I always order xtra beef and cheese and hardly ever get the extra back at home but this time I did and they even layered in right! Like I didn’t just have sections of rice meat the cheese it was all evenly proportioned the way it should be. And the girls in there were very welcoming and kind.
Atmosphere: 4
Food: 5
Service: 5
Charles Day
The worst taco bell experience in a while. OUT OF MILD SAUCE!!!!! Like.. how???? Also no lettuce on any of my tacos. What a waste of time and money today. Look how sad this taco looks. Unbelievable. None of the workers acted like they even wanted to be there in the first place. Not good
Atmosphere: 1
Food: 1
Service: 1
Nathan Hearring
Just got my food and the box was wet. The chalupa looked and felt like it’d been dunked in sink water. The chips tasted awful and I couldn’t eat any of it. The only think I salvaged was the soda.
Atmosphere: 1
Food: 1
Service: 1
Corey stclair
Super slow
Atmosphere: 1
Food: 1
Service: 1
Solomon Peter
one of the worst taco bell i been too. came around 9 PM the lights were off. they were open. ordered 3 lux boxes. took 20 min to get food and it wasn't even busy. we asked for alot of fire hot sauce and when we got home there were NONE. also looks like employee was busy on phone outside. definitely dont recommend
This place is awful 🤣. The order is usually wrong and the customer service is non-existent. We get it, you hate your job. We don't want to be at ours either but you have to at least try.
Atmosphere: 1
Food: 3
Service: 1
alyssa scarborough
I ordered a delivery from here last night and let me just say first and foremost, it was terrible. I have never had a taco bell experience where literally everything was wrong. My food was ice cold when it got here, the nacho fries I received barely had anything in it (I ordered a large) and they were stale, it took forever to even get here, and everything tasted bad like it had been sitting out on the counter for days. It was dinner for my mom and I and let me just say I won’t ever do it again.
Atmosphere: 1
Food: 1
Service: 1
Keegan
Placed an order on the app at 6pm. The order was placed to be picked up inside but the inside was locked and you couldn’t get in. When we went to pick up the food through the drive thru instead we got told they were closed and would up back up at 6:30pm. We waited in the parking lot and went back through the drive thru at 6:30pm and was then told they were closed again and they would open at 6:45pm. Once again waited in the parking lot until 6:45pm went back through the drive through and was told they were once again closed and would open at 7pm. While waiting for them to actually open we watched them tell over 20+ cars to leave. Never ended up getting our food, they wouldn’t make it for us, they just cancelled the order and gave a refund.
Atmosphere: 1
Food: 1
Service: 1
Scott Ludgate
absolutely horrible been sitting in the parking lot for 30 mins waiting for my food
Atmosphere: 1
Food: 1
Service: 1
Tabitha Clark
James the manager was horrible very respectful wouldn't give refunds after hour long wait and they kept taking orders. He should not be manager he locked the door on people needing money back
Don’t go to this one! Every time I’ve gone to this location, there’s something at least a little off about my experience. Whether it’s an incorrect order, a missing side of nacho cheese that my receipt says I paid for or the contact high I’m sure I got from smelling the staff, something is always off. I haven’t gotten a quesadilla here that hasn’t been cut hilariously. Last time about 90% of the filling was on one half of the quesadilla, not melted, and the thing was cut into deranged pieces like a serial killer pasting letters together on a ransom note. Also, employees shouldn’t be parking right in front of the main entrance door, on break, with the car reeking of weed despite the windows being up. Ugh, what has happened to this generation of teens and young adults?! This location is chronically run by irresponsible youngsters. If they can’t tell that something was clearly wrong with all those quesadillas and fix the problem, I’m sure they don’t know how to spot something that’s unsanitary and fix those problems. Yuck! Not going back to this one.
An employee here stole my credit card and I never got it back DO NOT GO HERE
Atmosphere: 1
Food: 1
Service: 1
Placed a mobile order at 6:30Pm. Waited for an hour and half and still didn’t get the order. When asked two times during the wait employees kept apologizing. After one final attempt at 7:45Pm left with out my order. Very disappointed in the management of this Taco Bell. I will be reaching out to corporate for a refund and also to any City of Collinsville officials in regards to the poor service that’s being given to the people of Collinsville surely, I’m not the first one. We deserve better. Yum! Corporation needs to consider re-evaluation of this particular Taco Bell. This location needs to be replaced with a better manager and staff.
Atmosphere: 1
Food: 1
Service: 1
They refuse to use the drive through now so dont bother unless you wanna go inside and never be waited on at the counter
Atmosphere: 1
Food: 3
Service: 1
This is the absolute worst Taco Bell that I have ever been to. The employees refuse to help you. They sit there and stare at you and don't acknowledge anyone. There were at least 8 people waiting for food tonight and not one employee came to acknowledge anyone. Save yourself time and go to a different place if you want tacos. Noone there wants to be working and it shows.
Atmosphere: 1
Food: 1
Service: 1
We stopped in the evening on our way home from a river trip and it was perfect. I always order xtra beef and cheese and hardly ever get the extra back at home but this time I did and they even layered in right! Like I didn’t just have sections of rice meat the cheese it was all evenly proportioned the way it should be. And the girls in there were very welcoming and kind.
Atmosphere: 4
Food: 5
Service: 5
The worst taco bell experience in a while. OUT OF MILD SAUCE!!!!! Like.. how???? Also no lettuce on any of my tacos. What a waste of time and money today. Look how sad this taco looks. Unbelievable. None of the workers acted like they even wanted to be there in the first place. Not good
Atmosphere: 1
Food: 1
Service: 1
Just got my food and the box was wet. The chalupa looked and felt like it’d been dunked in sink water. The chips tasted awful and I couldn’t eat any of it. The only think I salvaged was the soda.
Atmosphere: 1
Food: 1
Service: 1
Super slow
Atmosphere: 1
Food: 1
Service: 1
one of the worst taco bell i been too. came around 9 PM the lights were off. they were open. ordered 3 lux boxes. took 20 min to get food and it wasn't even busy. we asked for alot of fire hot sauce and when we got home there were NONE. also looks like employee was busy on phone outside. definitely dont recommend
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This place is awful 🤣. The order is usually wrong and the customer service is non-existent. We get it, you hate your job. We don't want to be at ours either but you have to at least try.
Atmosphere: 1
Food: 3
Service: 1
I ordered a delivery from here last night and let me just say first and foremost, it was terrible. I have never had a taco bell experience where literally everything was wrong. My food was ice cold when it got here, the nacho fries I received barely had anything in it (I ordered a large) and they were stale, it took forever to even get here, and everything tasted bad like it had been sitting out on the counter for days. It was dinner for my mom and I and let me just say I won’t ever do it again.
Atmosphere: 1
Food: 1
Service: 1
Placed an order on the app at 6pm. The order was placed to be picked up inside but the inside was locked and you couldn’t get in. When we went to pick up the food through the drive thru instead we got told they were closed and would up back up at 6:30pm. We waited in the parking lot and went back through the drive thru at 6:30pm and was then told they were closed again and they would open at 6:45pm. Once again waited in the parking lot until 6:45pm went back through the drive through and was told they were once again closed and would open at 7pm. While waiting for them to actually open we watched them tell over 20+ cars to leave. Never ended up getting our food, they wouldn’t make it for us, they just cancelled the order and gave a refund.
Atmosphere: 1
Food: 1
Service: 1
absolutely horrible been sitting in the parking lot for 30 mins waiting for my food
Atmosphere: 1
Food: 1
Service: 1
James the manager was horrible very respectful wouldn't give refunds after hour long wait and they kept taking orders. He should not be manager he locked the door on people needing money back
Atmosphere: 1
Food: 1
Service: 1
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