If I could leave zero stars I would have. I have come to this place multiple times. They continuously charge me for pup cups. Literally every other Duncan does not on Weber road. They gave me 3/4 of a cup of ice when I asked for less ice in my coffee. Then I brought it up to them and they said they charge for less ice. No other Duncan charges for less ice for no ice in the iced coffee they do charge. This is ridiculous. Keep heading down Weber road for better Dunkins.
Atmosphere: 1
Food: 1
Service: 1
Melissa Broadway
I recently visited the Dunkin' Donuts drive-thru, and unfortunately, my experience was far from pleasant. From the moment I approached the order window, I was met with an unfriendly demeanor from the employee taking my order.
First impressions matter, and her body language screamed that she was not interested in being there. She seemed visibly angry as she took my order, scanned my app, and processed my payment. It was uncomfortable to say the least. What made it even more frustrating was her complete disregard for my questions—she simply ignored me, which felt disrespectful and unprofessional.
I attempted to express my gratitude after receiving our order, but once again, she wouldn’t make eye contact or offer a simple “you’re welcome.” It felt like any sense of courtesy was completely absent.
It’s clear that this employee either dislikes her job or could benefit from some retraining in customer service. A little kindness and engagement can go a long way in making customers feel valued. Unfortunately, this experience left me feeling disappointed and unwelcome.
I hope management takes note of this behavior and addresses it. Customers should feel appreciated, not overlooked and disrespected. I won’t be returning anytime soon.
Atmosphere: 1
Food: 1
Service: 1
Lukas T
Terrible service. Every time I order from this location it's messed up some how and then the woman at the drive through complains in Spanish as if I don't speak Spanish.
Atmosphere: 1
Food: 1
Service: 1
MonstaGuru
Service is great in the morning and lunch hours. However, evening is not great and always closes earlier than other dunkin.
Atmosphere: 3
Food: 3
Service: 4
Wendy Williams
Horrible service, the employee acted stupid and was very unpleasant had little to no manners. They will charge you for every little thing, I got a pup cup, they charged me a dollar for it, it was a litte small cup. When other dunkins don't charge and I get 3x the amount. I will never come here again.
Service: 1
Pat Phelps
Horrible service and complete disregard for the specifics of people's orders. How do you just open a store and the service is already bad
Atmosphere: 1
Food: 2
Service: 1
Cassandra Lambert -Nealy
Coffee was great I liked the chorizo wrap. It has a nice kick to it.
Food: 5
Service: 4
Recommended dishes: Sourdough Breakfast Sandwich
Amanda Langlois
Always makes my order correct, and the people are extremely friendly. This is right by home and in my way to work. My go to Dunkin for all the quick stops.
Atmosphere: 5
Food: 5
Service: 5
CM Jackson
I ordered an Old Fashion donut. The initial reply was “What!?” I repeated my request . I returned home go in my bag what appeared as an Old Fashion turned out to be a chocolate cake donut upside down ? chocolate does not agree with me as it can leave me in peril. I would call, but there’s no number listed. I was better off going to another specialty shop…trying to support new local businesses ??
Food: 1
Service: 1
scott gross
It is in a gas station so the atmosphere is not like a store. The Employee's are very nice and remember me when i come in , and they work with you with your order on any special requests for your coffee.
If I could leave zero stars I would have. I have come to this place multiple times. They continuously charge me for pup cups. Literally every other Duncan does not on Weber road. They gave me 3/4 of a cup of ice when I asked for less ice in my coffee. Then I brought it up to them and they said they charge for less ice. No other Duncan charges for less ice for no ice in the iced coffee they do charge. This is ridiculous. Keep heading down Weber road for better Dunkins.
Atmosphere: 1
Food: 1
Service: 1
I recently visited the Dunkin' Donuts drive-thru, and unfortunately, my experience was far from pleasant. From the moment I approached the order window, I was met with an unfriendly demeanor from the employee taking my order.
First impressions matter, and her body language screamed that she was not interested in being there. She seemed visibly angry as she took my order, scanned my app, and processed my payment. It was uncomfortable to say the least. What made it even more frustrating was her complete disregard for my questions—she simply ignored me, which felt disrespectful and unprofessional.
I attempted to express my gratitude after receiving our order, but once again, she wouldn’t make eye contact or offer a simple “you’re welcome.” It felt like any sense of courtesy was completely absent.
It’s clear that this employee either dislikes her job or could benefit from some retraining in customer service. A little kindness and engagement can go a long way in making customers feel valued. Unfortunately, this experience left me feeling disappointed and unwelcome.
I hope management takes note of this behavior and addresses it. Customers should feel appreciated, not overlooked and disrespected. I won’t be returning anytime soon.
Atmosphere: 1
Food: 1
Service: 1
Terrible service. Every time I order from this location it's messed up some how and then the woman at the drive through complains in Spanish as if I don't speak Spanish.
Atmosphere: 1
Food: 1
Service: 1
Service is great in the morning and lunch hours. However, evening is not great and always closes earlier than other dunkin.
Atmosphere: 3
Food: 3
Service: 4
Horrible service, the employee acted stupid and was very unpleasant had little to no manners. They will charge you for every little thing, I got a pup cup, they charged me a dollar for it, it was a litte small cup. When other dunkins don't charge and I get 3x the amount. I will never come here again.
Service: 1
Horrible service and complete disregard for the specifics of people's orders. How do you just open a store and the service is already bad
Atmosphere: 1
Food: 2
Service: 1
Coffee was great
I liked the chorizo wrap. It has a nice kick to it.
Food: 5
Service: 4
Recommended dishes: Sourdough Breakfast Sandwich
Always makes my order correct, and the people are extremely friendly. This is right by home and in my way to work. My go to Dunkin for all the quick stops.
Atmosphere: 5
Food: 5
Service: 5
I ordered an Old Fashion donut. The initial reply was “What!?”
I repeated my request . I returned home go in my bag what appeared as an Old Fashion turned out to be a chocolate cake donut upside down ? chocolate does not agree with me as it can leave me in peril.
I would call, but there’s no number listed.
I was better off going to another specialty shop…trying to support new local businesses ??
Food: 1
Service: 1
It is in a gas station so the atmosphere is not like a store. The Employee's are very nice and remember me when i come in , and they work with you with your order on any special requests for your coffee.
Atmosphere: 2
Food: 5
Service: 5
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