Exceptional Service That Made Father’s Day Extra Special
This year, my sister—who lives out of state—sent our father a Starbucks e-gift card for Father’s Day. Since he’s currently homebound and unable to get out, she sent it to me to pick something up on her behalf. I stopped by the Starbucks in Crete, IL, and let me tell you… they did not disappoint.
From the moment I drove up, I was met with genuine kindness and outstanding customer service. I explained the situation to the barista (I wish I had gotten his name!), and he went above and beyond to help me create a thoughtful surprise for our dad.
He carefully packaged the order, added extra touches to make it feel gift-worthy, and even used regular tissue paper in the most creative way—transforming it into something that looked just like gift bag filler. ✨That level of care, thoughtfulness, and creativity didn’t go unnoticed. 🥰My sister was blown away by the presentation when I sent her photos.
Thank you to the Crete Starbucks team for your compassion, professionalism, and for making a long-distance gift feel so personal and special. It meant the world to our family.
I had a gift card for my boss gave me I love the the coffee.
S Spencer
Ariana has a very bad attitude, I don’t know if she’s the store manager but she acted like it. Customer ask for someone else to help you because clearly she doesn’t want to be bothered or go to the one in Dyer. It’s a lot of 1, 2, and 3 star reviews. It’s clearly the culture at this store.
Dave Scott
Comfortable and quiet dining area. It's a great place to get work done on the laptop.
Atmosphere: 5
Food: 4
Service: 5
AS
This is the worst Starbucks I’ve been to. The drinks are never made right and majority of the people that work there are not friendly. When you walk in, no one speaks, no one smiles, even a simple “you’re welcome” is not said after saying thank you. I believe some serious training needs to be done here. I live not even 5 minutes away and would rather drive 15 minutes to a better Starbucks where I know I would get a drink I enjoy
Atmosphere: 1
Food: 1
Service: 1
Brooke Duhem
Ham & Swiss on baguette is delicious
Atmosphere: 4
Food: 5
Service: 5
Autumn Rose
The older gentleman who works weekend mornings, I believe his name is woodman, is truly the best!
lacy panici
I spilled my drink and they remade it for me. They are so nice and kind. I have never had any problems and everyone is so nice. Also the bathrooms are very clean.
Atmosphere: 5
Food: 5
Service: 5
S Jay Bonilla
I love this location so much! So happy to have it here close by. The staff are very friendly and amazingly aware and conscientious! I use to order through the drive-thru all the time, then one day I went in to order and the young lady knew who I was by my voice and made it a point to speak and acknowledge me! Wow! This Starbucks definitely gets it right!!!
Parking: This is a free standing location, plenty of parking spaces.
Wheelchair accessibility: Easy to access with a wheelchair.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vanilla Cream Brew with Extra Caramel
Patricia Bishop
Coffee cups are not as sturdy as needed. 2nd time containers have opened while being served in drive thru
I'm writing to express my disappointment with an issue I've encountered multiple times at your store. As a loyal customer who visits Starbucks daily, I always look forward to enjoying my favorite coffee drink. However, I've noticed a recurring problem that has started to affect my experience. This morning, I ordered my usual drink, but once again, it was filled with an excessive amount of ice. The ice was packed so heavily from top to bottom that there was very little coffee left in the cup. After finishing my drink, I let the ice melt to see how much was used, and to my surprise, nearly half of the cup was just water. This indicates that the amount of coffee I received was significantly less than expected. I understand that iced drinks require ice, but when it’s overdone to the point where it dilutes the beverage, it diminishes the quality of the experience. As someone who enjoys Starbucks regularly, I would really appreciate it if this issue could be addressed. Perhaps the baristas could be reminded to strike a better balance with the ice so that customers can fully enjoy their drinks.
Atmosphere: 5
Food: 3
Service: 4
Colleen Spiess
Always very nice.can tell management is great. Never have any issues
Atmosphere: 5
Food: 5
Service: 5
Andrea Newenhouse
The caramel vanilla swirl iced coffee is my go to drink and the employees are very polite and helpful.
Atmosphere: 5
Food: 5
Service: 5
Lawrence Stein
Finally stopped here for a sandwich and cappuccino. Great drink and excellent croissant with bacon, egg and cheese. Fast and well prepared. $15 is much more than I'm willing to pay on a regular basis, but on the rare occasion that I feel the need to treat myself, I'll be back.
This was my first time in this particular Starbucks & after my visit, I really wished I wouldn't have stopped in. I wasn't "greeted" when I walked in... which is NO PROBLEM at all. What was disappointing was the fact that I was the only one in the establishment on a Sunday at 11:00 a.m. and the 3 workers that were behind the counter... were only interested in taking care of the customers in the drive-thru lane. ? I waited 10 minutes before an older gentleman came over to the counter and took my order. After he took the order, he just walked away, back to the drive-thru window. I totally understand being busy and I'm sure they wanted to get the drive-thru line "down"... but a customer that comes in to your store should be treated the same. To top everything off, the drink I ordered was not what I received & at that point, I just took it... there was no point in waiting another 5 - 10 minutes to let them know. ?
Exceptional Service That Made Father’s Day Extra Special
This year, my sister—who lives out of state—sent our father a Starbucks e-gift card for Father’s Day. Since he’s currently homebound and unable to get out, she sent it to me to pick something up on her behalf. I stopped by the Starbucks in Crete, IL, and let me tell you… they did not disappoint.
From the moment I drove up, I was met with genuine kindness and outstanding customer service. I explained the situation to the barista (I wish I had gotten his name!), and he went above and beyond to help me create a thoughtful surprise for our dad.
He carefully packaged the order, added extra touches to make it feel gift-worthy, and even used regular tissue paper in the most creative way—transforming it into something that looked just like gift bag filler. ✨That level of care, thoughtfulness, and creativity didn’t go unnoticed. 🥰My sister was blown away by the presentation when I sent her photos.
Thank you to the Crete Starbucks team for your compassion, professionalism, and for making a long-distance gift feel so personal and special. It meant the world to our family.
Highly recommended. 💚
#FathersDayJoy #StarbucksCreteIL #CustomerServiceMatters #ThoughtfulMoments
I had a gift card for my boss gave me I love the the coffee.
Ariana has a very bad attitude, I don’t know if she’s the store manager but she acted like it. Customer ask for someone else to help you because clearly she doesn’t want to be bothered or go to the one in Dyer. It’s a lot of 1, 2, and 3 star reviews. It’s clearly the culture at this store.
Comfortable and quiet dining area. It's a great place to get work done on the laptop.
Atmosphere: 5
Food: 4
Service: 5
This is the worst Starbucks I’ve been to. The drinks are never made right and majority of the people that work there are not friendly. When you walk in, no one speaks, no one smiles, even a simple “you’re welcome” is not said after saying thank you. I believe some serious training needs to be done here. I live not even 5 minutes away and would rather drive 15 minutes to a better Starbucks where I know I would get a drink I enjoy
Atmosphere: 1
Food: 1
Service: 1
Ham & Swiss on baguette is delicious
Atmosphere: 4
Food: 5
Service: 5
The older gentleman who works weekend mornings, I believe his name is woodman, is truly the best!
I spilled my drink and they remade it for me. They are so nice and kind. I have never had any problems and everyone is so nice. Also the bathrooms are very clean.
Atmosphere: 5
Food: 5
Service: 5
I love this location so much! So happy to have it here close by. The staff are very friendly and amazingly aware and conscientious! I use to order through the drive-thru all the time, then one day I went in to order and the young lady knew who I was by my voice and made it a point to speak and acknowledge me! Wow! This Starbucks definitely gets it right!!!
Parking: This is a free standing location, plenty of parking spaces.
Wheelchair accessibility: Easy to access with a wheelchair.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vanilla Cream Brew with Extra Caramel
Coffee cups are not as sturdy as needed. 2nd time containers have opened while being served in drive thru
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
I'm writing to express my disappointment with an issue I've encountered multiple times at your store. As a loyal customer who visits Starbucks daily, I always look forward to enjoying my favorite coffee drink. However, I've noticed a recurring problem that has started to affect my experience. This morning, I ordered my usual drink, but once again, it was filled with an excessive amount of ice. The ice was packed so heavily from top to bottom that there was very little coffee left in the cup. After finishing my drink, I let the ice melt to see how much was used, and to my surprise, nearly half of the cup was just water. This indicates that the amount of coffee I received was significantly less than expected. I understand that iced drinks require ice, but when it’s overdone to the point where it dilutes the beverage, it diminishes the quality of the experience. As someone who enjoys Starbucks regularly, I would really appreciate it if this issue could be addressed. Perhaps the baristas could be reminded to strike a better balance with the ice so that customers can fully enjoy their drinks.
Atmosphere: 5
Food: 3
Service: 4
Always very nice.can tell management is great. Never have any issues
Atmosphere: 5
Food: 5
Service: 5
The caramel vanilla swirl iced coffee is my go to drink and the employees are very polite and helpful.
Atmosphere: 5
Food: 5
Service: 5
Finally stopped here for a sandwich and cappuccino. Great drink and excellent croissant with bacon, egg and cheese. Fast and well prepared. $15 is much more than I'm willing to pay on a regular basis, but on the rare occasion that I feel the need to treat myself, I'll be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double-Smoked Bacon Cheddar & Egg Sandwich
This was my first time in this particular Starbucks & after my visit, I really wished I wouldn't have stopped in.
I wasn't "greeted" when I walked in... which is NO PROBLEM at all. What was disappointing was the fact that I was the only one in the establishment on a Sunday at 11:00 a.m. and the 3 workers that were behind the counter... were only interested in taking care of the customers in the drive-thru lane. ?
I waited 10 minutes before an older gentleman came over to the counter and took my order. After he took the order, he just walked away, back to the drive-thru window. I totally understand being busy and I'm sure they wanted to get the drive-thru line "down"... but a customer that comes in to your store should be treated the same. To top everything off, the drink I ordered was not what I received & at that point, I just took it... there was no point in waiting another 5 - 10 minutes to let them know. ?
Atmosphere: 1
Food: 3
Service: 1
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