Freddy's Frozen Custard & Steakburgers

Bomb night owl place

We love Freddy’s! Never been to this location and they did a great job!

The food is ok, maybe 7 or 8 out of 10.. but it’s all downhill from there.

Price is terrible, I spent almost $30 on 2 burgers with fries.

My ticket time was 5:37. My food didn’t come out until almost 20 min later. There were only 2 other customers in the store (also waiting a LONG time and I could tell also frustrated with waiting).

There were 3-4 employees standing there doing nothing.

The place could use some cleaning (greasy finger prints all over the plexiglass, etc.).

For my money and time, I doubt I will be back any time soon.

I really do like the food, but the service at this location, particularly the lack of speed is nauseating. Whoever the manager is of this location, needs to take a drive to Portillo‘s with a notebook and a pen and study their drive-through operation immediately.

the lady at the register told me to wait 5 minutes so she could finish the orders in the back! so unprofessional..: finally we get our order and took about 20 minutes. my 6 year old me and u can just imagine the patience: we only got two little ice creams!!

Food is good. The workers are friendly.
Every time I'm there I wait too long at the drive-thru window with no one coming to talk to me. Even way to 10 minutes once when I only had ice cream

The food was horrible, it was cold, you can tell it was sitting there for a very long time, the burgers were dry and salty, it's a very bad experience at the Crystal Lake store every time I go there, The lake Zürich store Served better food but they would forget condiments and ingredients, Freddys as a whole is a very neglectful franchise. The only reason they got four stars in service was because the lady at the drive-through was nice and Did her job well

I don’t like to complain about fast food, but this Freddy’s location is neither fast nor worth the prices. The past two times I’ve gone, my order is shoved into the bag carelessly, fries and onion rings just floating in the bottom, as well as changing customer orders for reasons they can’t give me an answer too; the burgers had minimal toppings and we paid $30 for two people. Freddys in Crystal Lake has lost my business, and corporate should look into management at this location.

Extremely dirty place. No reason to get this way.

This particular location is run extremely poorly. They pack things terribly. They leave things out. They screw up the actual orders. Get a new manager and fix it.

The food was amazing! Definitely recommend giving them a try!

Atmosphere: 5

Food: 5

Service: 5

everyone i go here with my friends the service is great and the food is good! Michael was great!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Custard

Great burgers and ice cream

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Ice Cream, Chili Cheese Fries, Burger

Our first time ever having Freddy's, the gentleman in the drive-through, was so kind and even gave our puppy a pup cup! Tater tots were fire, and the jalapeños burger was very good. The people giving it a bad review for the fries being thin don't realize that fast-food steak fries are thin and that review made me laugh. 10/10 for a quick late night trip.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger

Custard was completely melted and tasted like a Wendy's frosty. Go to Andy's Frozen Custard for the real deal at the same price as Freddy's.

Atmosphere: 3

Food: 2

Service: 4