Everything is crap about this place. EVERYTHING!!!!! Who ever is answering phones needs to go get a new job. Not my fault your online ordering is messed up and I was already told by another store they could honor the discount but for some reason you can't????? Your food is always under cooked anyways!!!!! One of the worst places in Decatur Illinois!!!!
Atmosphere: 1
Food: 1
Service: 1
Eli Haskins
I walked in, told the employee my name, and he just walked to the back and then straight outside. No one else acknowledged me or even looked at me. When someone finally asked if I’d been helped, I explained what happened. She grabbed my food but didn’t apologize, didn’t say anything. No ‘sorry,’ no ‘you’re welcome.’ Just handed it over. Classless and honestly depressing customer service.
Atmosphere: 1
Food: 2
Service: 1
Amber McNew
Shout out to Max tonight. Our first delivery driver didn't bring part of our order and said he would be back. He never showed up but Max brought the rest of our food and a 2 liter for a troubles over an hour later. Dude deserves 5 stars for service though because he helped me catch my cat when she bolted for freedom as we were talking. Thanks again for everything Max, you rock!
Food: 3
Service: 5
Christopher Whitley
They did an amazing job on my pizza it was perfecto
Food: 5
Service: 5
Joel Siskin
Ordered through domino's app...the app never updated so our pizza got cold outside. Our pizza had zero sauce on it -- I don't mean they skimped, I mean they forgot to add it entirely. We also ordered a pepperoni cheesy bread that was scorched in the oven and delivered as a burnt log. I phoned the store to have our food re-delivered after 2 hours of waiting -- not an exaggeration, we are talking hours -- and the person I spoke to told me to bring the food back in so they could remake it. We ordered food because we are drinking alcohol. It is obviously unsafe to drink and drive. This domino's delivered less than mediocre food and it took them over an hour to deliver it. And customer service was unfortunate. I know this is small fish, but this is basic stuff and they really flubbed it.
Food: 1
Service: 1
QUEEN “QUEEN M” Of CLEAN
Good but they need to wear gloves dealing with food.
Atmosphere: 3
Food: 5
Service: 4
Blake Rowland
Ordered pizza online. App said it was ready. I went inside and they said they had to remake my pizza. Got the pizza and it was still made wrong. Won't be going back
Atmosphere: 1
Food: 2
Service: 1
Abby Neptun
We usually pick up from this location, but decided to order delivery. From the time it took us to order till the time we got the pizza, we waited over 3 hours for our delivery, called the location 3 times, and each time they said it would be out for delivery in the next 10 minutes. Not to mention the staff were rude. Terrible service, will NEVER order from here again.
Atmosphere: 1
Food: 3
Service: 1
Ben Dowers
Food never came they didn’t pick up phone
Atmosphere: 1
Food: 1
Service: 1
Carla Killion
I just worked a 12hr day with a hr and an half drive home. I timed my delivery perfectly after topping me tank off. It was wrong damn pizza. I ordered half sausage and half cheese so my college student would polish it off whrn she got home. I ABSOLUTELY hate pepperoni and the bacon wasnt cooked right with a very weird texture that was rubbery. Never been so disappointed and starving bc i didn't want to drive on a full stomach and maybe die or be a murder bc i fell asleep. It sucked they didnt answer the phone. I guess I'm out of $20 and plan to get up earlier than my normal 3am for a big breakfast before I do it ALL over again.
They will mess your pizza up and then refuse to replace it and accuse you of trying to get free food and you wonder why your sales are down and why you’re going under maybe learn how to take care of your customers
Atmosphere: 1
Food: 1
Service: 1
PHP Tree Service
Always pizza
Atmosphere: 5
Food: 5
Service: 5
Sean Simmons
Wait times are insane get it together I won't be ordering again
Courtney Danielle
Ordered an order at 3:41pm, once I got my pizza it was wrong. I called back to let them know at 4:01pm, manager said they would deliver the correct pizza. It’s 6:47pm and still have not received the correct pizza. Have called numerous times to either be hung up on or placed on hold for over 45 minutes. Customer service is horrible.
Natalie Brown
When order pizza online, never moves off of prep after 30 minutes, went in to see how long would be...told us 25 minutes. Go back in and was told again, 20-30 minutes. Never mind, cancel it. Shouldn't take an hour and 20 minutes for 2 pizzas!! Won't be back.
Everything is crap about this place. EVERYTHING!!!!! Who ever is answering phones needs to go get a new job. Not my fault your online ordering is messed up and I was already told by another store they could honor the discount but for some reason you can't????? Your food is always under cooked anyways!!!!! One of the worst places in Decatur Illinois!!!!
Atmosphere: 1
Food: 1
Service: 1
I walked in, told the employee my name, and he just walked to the back and then straight outside. No one else acknowledged me or even looked at me. When someone finally asked if I’d been helped, I explained what happened. She grabbed my food but didn’t apologize, didn’t say anything. No ‘sorry,’ no ‘you’re welcome.’ Just handed it over. Classless and honestly depressing customer service.
Atmosphere: 1
Food: 2
Service: 1
Shout out to Max tonight. Our first delivery driver didn't bring part of our order and said he would be back. He never showed up but Max brought the rest of our food and a 2 liter for a troubles over an hour later. Dude deserves 5 stars for service though because he helped me catch my cat when she bolted for freedom as we were talking. Thanks again for everything Max, you rock!
Food: 3
Service: 5
They did an amazing job on my pizza it was perfecto
Food: 5
Service: 5
Ordered through domino's app...the app never updated so our pizza got cold outside. Our pizza had zero sauce on it -- I don't mean they skimped, I mean they forgot to add it entirely. We also ordered a pepperoni cheesy bread that was scorched in the oven and delivered as a burnt log. I phoned the store to have our food re-delivered after 2 hours of waiting -- not an exaggeration, we are talking hours -- and the person I spoke to told me to bring the food back in so they could remake it. We ordered food because we are drinking alcohol. It is obviously unsafe to drink and drive. This domino's delivered less than mediocre food and it took them over an hour to deliver it. And customer service was unfortunate. I know this is small fish, but this is basic stuff and they really flubbed it.
Food: 1
Service: 1
Good but they need to wear gloves dealing with food.
Atmosphere: 3
Food: 5
Service: 4
Ordered pizza online. App said it was ready. I went inside and they said they had to remake my pizza. Got the pizza and it was still made wrong. Won't be going back
Atmosphere: 1
Food: 2
Service: 1
We usually pick up from this location, but decided to order delivery. From the time it took us to order till the time we got the pizza, we waited over 3 hours for our delivery, called the location 3 times, and each time they said it would be out for delivery in the next 10 minutes. Not to mention the staff were rude. Terrible service, will NEVER order from here again.
Atmosphere: 1
Food: 3
Service: 1
Food never came they didn’t pick up phone
Atmosphere: 1
Food: 1
Service: 1
I just worked a 12hr day with a hr and an half drive home. I timed my delivery perfectly after topping me tank off. It was wrong damn pizza. I ordered half sausage and half cheese so my college student would polish it off whrn she got home. I ABSOLUTELY hate pepperoni and the bacon wasnt cooked right with a very weird texture that was rubbery. Never been so disappointed and starving bc i didn't want to drive on a full stomach and maybe die or be a murder bc i fell asleep. It sucked they didnt answer the phone. I guess I'm out of $20 and plan to get up earlier than my normal 3am for a big breakfast before I do it ALL over again.
Restaurantji Recommends
They will mess your pizza up and then refuse to replace it and accuse you of trying to get free food and you wonder why your sales are down and why you’re going under maybe learn how to take care of your customers
Atmosphere: 1
Food: 1
Service: 1
Always pizza
Atmosphere: 5
Food: 5
Service: 5
Wait times are insane get it together I won't be ordering again
Ordered an order at 3:41pm, once I got my pizza it was wrong. I called back to let them know at 4:01pm, manager said they would deliver the correct pizza. It’s 6:47pm and still have not received the correct pizza. Have called numerous times to either be hung up on or placed on hold for over 45 minutes. Customer service is horrible.
When order pizza online, never moves off of prep after 30 minutes, went in to see how long would be...told us 25 minutes. Go back in and was told again, 20-30 minutes. Never mind, cancel it. Shouldn't take an hour and 20 minutes for 2 pizzas!! Won't be back.
Atmosphere: 1
Food: 1
Service: 1
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