Jimmy John's
2950 N Water St Suites 330, Decatur
(217) 872-8282
Recent Reviews
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Marlin was extremely helpful, polite and professional. Go to Marlin he's awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Totally Tuna, Club Tuna, Sandwich
They charged me for a cup of water. I've never been charged for a cup of water anywhere in my while entire life. Pathetic!
Atmosphere: 3
Food: 3
Service: 3
Slow service, not freaky fast
Atmosphere: 3
Food: 5
Service: 3
Ordered 2 sandwiches and one of them was made wrong and instead of making it again they gave me something I didn't ask for..
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Sandwich
This location always has the fasrest service and best made sandwiches!
Definitely the best location.
(I either call order in or just walk in.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sandwich
This is our preferred location over all others. The sandwiches are always great, and the staff very friendly. I have to admit though, I'm not a fan of the delivery. It always takes far too long, & doesn't follow along with the 'tracker', because of in store priority. The last order we waited over an hour, only to find out our order hadn't even been started because of in store issues that we weren't made aware of. I also don't care for the fact that $4 is charged for delivery, yet the hardworking drivers don't receive the fee, OR minimum wage. That is the definition of corporate greed. But we appreciated our wonderful driver, Aaron. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Slowest JJ I've ever visited. Not greeted when I entered as usual at other locations. No other visitors were in the store at the time, and 3 employees took 1 minute just to take our order, then another 10m before they even started making our 3 sandwiches. Too busy cutting lettuce and washing something.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Sandwich
We order a lot for our unit at the hospital. Every time there is an issue with our order. It took 3 attempts to get all of our items to us today and still did not get the sauce we paid for. No mayo no mustard missing drink no napkins and missing sauce!! Last time we ordered it took over an hour to get our food. It seems when I pick up they still don’t get the order correct. You really need to get it together. We spend a lot of money with guys for this poor service!!
Atmosphere: 5
Food: 5
Service: 2
This place sometimes has problems with delivery times because they prioritize the walk-in customers first since the store becomes extremely packed during lunch. But the food is always fantastic, the staff is always kind and friendly, and the store is always so clean and inviting. And the biggest thing for me is how clean they keep their bathrooms. A lot of places ignore the bathrooms and it’s always a very unpleasant experience if you need to use the public facilities.
Dietary restrictions: They always take allergy requests very seriously. Changing knives, laying paper on the cutting board, changing gloves, and communicating the allergy to everyone involved with making the sandwich.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Sandwiches are small for the prices. But the wraps are good.
Atmosphere: 3
Food: 3
Service: 4
Restaurantji Recommends
There has been multiple times that we didn’t get our order for over an hour! We live 5 min from them and it takes almost 2 hours to get our order??!!
Service: 1
Been waiting for my order going on 2.5 hours, called 4 times to have no answer till the last call, now been on hold for over 20 minutes when I just want to cancel my order.
Service: 1
Freaky good, freaky fast... as promised!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sandwich
The food is always good from this location its the workers that make it not so well they don't say much and they look at you really
Atmosphere: 3
Food: 5
Service: 2
Sandwich was good, person taking my order was friendly, store was clean.
Edit: To the Owner who responded below, the web address you gave to leave a review on doesn't work.
Parking: The parking lot is full of pot holes so just drive slow, not Jimmie John's fault, just saying.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
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