Jimmy John's
2950 N Water St Stes 330, Decatur
(217) 872-8282
Recent Reviews
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I have to wait 48 minutes for my order 😂😂😂
Food: 1
Service: 1
It was good
Atmosphere: 4
Food: 5
Service: 5
No, seriously this is a lie! I have waited almost an hour for an online order. Also when you order online and decide to using the tracking on the app it is not accurate because I waited for it to say ready for pick up but after 40 mins I decided to show up and my food (hot sub) was sitting on the rack cold while the tracker told me my order was still being made! This place needs new management to crack down on things like this! Too bad subway is 🗑️ and I have to come here for subs, I am praying daily for Jersey Mikes so I can replace this place!
It's Jimmy John's, usually quick and easy to get in and out. This location can be very busy at lunch time. I'd rather see that than an always empty parking lot and no one ever inside.
Atmosphere: 4
Food: 4
Service: 5
Managment needs to pay attention vs standing around chatting 20 min for a sandwhich is ridiculous bc your employee didnt pay enough attention to the orders they handed out. Where my refund for my wasted time. Hope ur owner know how bad the service is
Atmosphere: 1
Food: 2
Service: 1
Last two orders were incorrect. Order today not as ordered, took an hour to be delivered, then the delivery person asked for tip. What?
Atmosphere: 5
Food: 5
Service: 3
I've been eating here for over 20 years and will continue to do so, but Jimmy John's is really making me angry with their current changes. They introduced toasted subs and this location was already inexplicably slow. Now it is worse. I used to go in and order and have my sandwich before I finished paying. Recently I waited 15 minutes for them to make a #5. I don't care how busy they are, this is not what Jimmy John's is supposed to be. It is even worse because the toasted sandwiches are not worth the price and the pizza sandwiches are outright bad. Don't buy their promotional items and don't expect prompt service. It is such a disappointment what they have done to this franchise.
Atmosphere: 1
Food: 5
Service: 2
Marlin was extremely helpful, polite and professional. Go to Marlin he's awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Totally Tuna, Club Tuna, Sandwich
They charged me for a cup of water. I've never been charged for a cup of water anywhere in my while entire life. Pathetic!
Atmosphere: 3
Food: 3
Service: 3
Slow service, not freaky fast
Atmosphere: 3
Food: 5
Service: 3
Restaurantji Recommends
Ordered 2 sandwiches and one of them was made wrong and instead of making it again they gave me something I didn't ask for..
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Sandwich
This location always has the fasrest service and best made sandwiches!
Definitely the best location.
(I either call order in or just walk in.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sandwich
This is our preferred location over all others. The sandwiches are always great, and the staff very friendly. I have to admit though, I'm not a fan of the delivery. It always takes far too long, & doesn't follow along with the 'tracker', because of in store priority. The last order we waited over an hour, only to find out our order hadn't even been started because of in store issues that we weren't made aware of. I also don't care for the fact that $4 is charged for delivery, yet the hardworking drivers don't receive the fee, OR minimum wage. That is the definition of corporate greed. But we appreciated our wonderful driver, Aaron. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Slowest JJ I've ever visited. Not greeted when I entered as usual at other locations. No other visitors were in the store at the time, and 3 employees took 1 minute just to take our order, then another 10m before they even started making our 3 sandwiches. Too busy cutting lettuce and washing something.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Sandwich
We order a lot for our unit at the hospital. Every time there is an issue with our order. It took 3 attempts to get all of our items to us today and still did not get the sauce we paid for. No mayo no mustard missing drink no napkins and missing sauce!! Last time we ordered it took over an hour to get our food. It seems when I pick up they still don’t get the order correct. You really need to get it together. We spend a lot of money with guys for this poor service!!
Atmosphere: 5
Food: 5
Service: 2
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