Lu Lu's Pizza & Gaming
135 W 1st Dr W, Decatur
(217) 791-5521
Recent Reviews
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Lisa was our server for the night & she made the whole experience great cant wait to go back!
Their pizza is sooo good and always ready for me when I order for pickup highly recommend giving them a try!
This was my go to place for pizza. Never again. I ordered a piggyback pizza, received pizza and all the toppings were in the middle of pizza and burnt. The edge of pizza probably one slice of pepperoni on it ( edge is the best part). Called back exactly 4 times and each time they would answer and hang up. My daughter call in her phone and was put on hold for a while ( mind you same last name, caller ID). So my daughter called in my grandsons phone, they answered phone while daughter phone still on hold. She ask was they able to talk because she’s still on hold. They remade pizza exact same way. I called the next morning to speak with manager. The person answered the phone HELLO (rudely). I asked to speak with manager he states he is the manager, I proceeded to tell him about my order the day before and his response was “well why didn’t you call yesterday” I told him I did call yesterday and he told me “I did not call he was there all day” from 7-5:30. My order was picked up at 6. I told him I understand why his employee was unprofessional because that the example he set . He tried to soften up after that, but that was the end of my conversation. WILL NOT BE BACK. The food don’t even taste the same.
Service: 1
I just came to play slots
Atmosphere: 5
Food: 5
Service: 5
Never again
Atmosphere: 1
Food: 1
Service: 2
I'll be back!
Atmosphere: 4
Food: 4
Service: 4
Just picked up pizza, it was a great pizza--highly recommend!
Atmosphere: 4
Food: 5
Service: 5
The staff was very kind and welcoming. Food was fast! Ordered 2 beers and it was done before my first beer was gone! I'll be back for sure. The pizza was SO good, I got the piggy back, basically pepperoni, sausage and bacon. And you have a choice savory or sweet sauce, or mixed. The sweet was good! Thanks again guys
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Simple Salad, Deluxe Salad, Piggyback Pizza, Munchskins
Lovely
Atmosphere: 5
Food: 5
Service: 5
Lulu's probably has the best potato skins on the planet. Too bad you only get 5 on a tray lol... We had the cracker pizza but it's much cheaper than Monicals, so the value is straight up there.. the supreme is lackluster but the all meat pie is the only way to go. Definitely a easy place to pick up and go..also has slot machines if your into that thing. Great place and always free warm chocolate chip cookies to hit that sweet tooth. ?(Always get the mixed sauce)
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Bread Sticks
Restaurantji Recommends
The pizza here is great!! Also good salads. Did carry out and didn't take long at
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Salad, Supreme Pizza
Fell in love with the pizza a couple years ago. Service was also good and friendly. Now I order and the order taker sounds like I'm inconveniencing them. Idk, maybe it's a staffing problem, but I'm switching to the one on Nelson.
When placing our order, the waitress didn’t write anything down there was two of us couples and our tickets were supposed to be separate. They messed up the other couples pizza. It was supposed to have been sausage and mushrooms, and she had pepperoni and mushrooms..so they remade it. We had ordered a five topping, and it was supposed to be pepperoni, sausage, onion, green olive in Peppercinis. with mixed sauce and well done they had to come back out and ask us if we were getting green peppers or green olives because she didn’t write it down the pizza come out with no sauce and soggy called the waitress over that didn’t write anything down and showed her. There was no sauce on the pizza. She just shook her head and didn’t say a word and turned around and walked off. So I asked the other one to come over . She said she would give us her discount on the pizza and our next ones would be free. And then she comes out and they had remade ours without telling us they were going to. .Then we went to pay and they had added our orders together, then couldn’t figure out how to do it any other way so they were just gonna divide it in half for both of us and I said how does that work they got a medium 2 topping we got a large 5 topping. , We have alway really like lulu”s but this time it was a mess.
Atmosphere: 5
Food: 1
Service: 1
Staffing is terrible. It’s like being in a daycare with parents onsite. Rude staff will inform you the Menus haven’t changed but prices & portion sizes have. Food is below mediocre. Definitely Go somewhere else!
Atmosphere: 1
Food: 1
Service: 1
Excellent people, great food and the machines paid me well.
Atmosphere: 5
Food: 5
Service: 5
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