McDonald's
1909 Mount Zion Rd, Decatur
(217) 864-4937
Recent Reviews
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I will say this is the MCD gives the best customer service of all. Customers are locals. I can tell they come everyday. The interaction between customers and staff is incredible .
Atmosphere: 5
Food: 4
Service: 5
I've been coming here for a while now and the experience is pretty consistent. I ask for one burger with no pickle and mustard and one with everything on it and they always get that right. In the past I've had to fight with other McDonalds for them to get that right, but not this one. The food is always good which is why I always come back. They also always arrange their chicken nuggets neatly in the box. Such a small meaningless detail but for some reason I still appreciate it.
However, I highly recommend that you do not go inside to order or pick up food. Instead use the app to set up a curbside pickup or use the drive-through for best results with their service. You can also get that 20% off for all app orders which is even more incentive to not order inside.
I've only done this a couple times, but whenever I go inside there's nobody at the front desk. I had an experience where I used the app to set up a pickup order inside. I went in and grabbed my order from the pickup desk. They forgot my drink so I spent 5-10 minutes at the front desk waiting to be helped. Nobody came so I had to stop someone as they were walking by. They hand me a cup and I go to fill it with sweet tea, but they are out, so I spent another 5-10 minutes trying to get someone else's attention again because nobody came to help me at the desk. It just felt like everyone was focused on drive through and curbside dropoffs and there was 0 priority around helping people at the desk.
Atmosphere: 4
Food: 4
Service: 3
The food and the service was pretty fast and good
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger, French Fries
Ordered in drive thru. Long line of about 8 cars moving fast. Employees were friendly enough and hot me thru with hot food and cold drink!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger
very inconsistent! one time it is good, the next it is a complete joke. order an apple pie...nope-we gave you a "holiday pie". Bacon Egg Cheese Biscuit. biscuit is ROCK HARD, cheese is very dry and hard, egg ice cold???? #SMH this was an 730 AM drive thru order, breakfast should be decent during breakfast hours.
Atmosphere: 3
Food: 2
Service: 3
I ordered a McRib they gave me the box for the McRib in the box with a cheeseburger with everything on it
Atmosphere: 1
Food: 1
Service: 1
Morning crew is great. Night is terrible. And my orders are never correct.
Atmosphere: 1
Food: 1
Service: 1
How sad! This employee had no idea abouts a free veterans discount?
Chicken nuggets made me very sick
Food: 1
THE BEST place to get chicken nuggets and fries and ice cream
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcdouble, Quarter Pounder Hamburger, Dr Pepper, French Fries, Mcchicken
Restaurantji Recommends
Trash in the store was full and has not been emptied. So everybody started piling it on top of the trash cans.
Atmosphere: 1
Food: 3
Service: 3
The new chicken sandwich deluxe was quite good, fries were just basically warm, dry and chewy. The restaurant was clean, bathroom was just ok. Service was good.
Atmosphere: 5
Food: 3
Service: 5
Excellent Service! Delicious Egf Sandwiches every time!
Parking: The manager lady was so very kind and courteous we really appreciate her!!!!
Atmosphere: 5
Service: 5
Service wasn’t very good, the workers really didn’t care to do anything as far as barely taking orders! They really didn’t want to be there.. need adult supervision that will organize and supervise!
Kid-friendliness: Great area for kids but that’s it . Not very clean
Atmosphere: 5
Food: 3
Service: 3
Recommended dishes: French Fries, Big Mac, Mcdouble, Hamburger Happy Meal
Every customer, including myself, had to ask for our drinks. They just leave the food bag on the counter and walk away. You have to stand there and keep attempting to flag someone down to give you your drink. Ridiculous. This McDonald's is terrible.
Atmosphere: 3
Food: 2
Service: 1
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