Monical's Pizza
2230 Mount Zion Rd, Decatur
(217) 864-2060
Recent Reviews
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Not perfect
Atmosphere: 1
Food: 1
Service: 5
This location is always so rude! And what’s with charging for a cup of dressing on carry-out orders? Does Monical’s charge these kids out of their own pocket for these condiments? This location really could use some Customer Service training. Their co-workers at the two other locations in our area could really teach them a thing or two.
Atmosphere: 5
Food: 5
Service: 1
Pizza was bland, not very flavorful.
Food: 3
Service: 4
Pizza was really great. Service was too. I don't normally get anything that's basically a combination pizza and this was so much better.
Atmosphere: 3
Food: 5
Service: 5
Always good good. Always.
Atmosphere: 5
Food: 5
Service: 5
There was eleven in our party and we were taken care of so well
Atmosphere: 5
Food: 5
Service: 5
If you’re ordering on the phone, just double check more than once that they actually rang in what you ordered. And if they don’t, be prepared for them to make you feel stupid on the phone when you call to figure out why the order is wrong. Pizza was pretty soggy outside the fact it wasn’t the right pizza. Recommend going to the south shores location instead.
Atmosphere: 2
Food: 3
Service: 1
I would like to show our love and gratitude for our waitress, Delaney. She was instantly overwhelmed with two parties with an excess of 45 people at the same time. Not not to mention the store was short staffed for an out of the ordinary visit of this many patrons to one waitress. Despite the ugly remarks from the other party, which was totally uncalled for, and a crashing computer system, she still had a smile on her face and rushed around to make sure we all had a fantastic experience! Thank you to the Mt. Zion Monical's crew for doing everything in your power to make sure my family was taken care of.
Atmosphere: 5
Food: 5
Service: 5
I just ordered a double flat xtra chz w/ pep, cheese stx, and a salad on game day! It was here in 30 minutes. Thanks Noah =)
Atmosphere: 5
Food: 5
Service: 5
Restaurant was not busy
Manager came out to seat me with an attitude and looked like he had rolled in flour. Finally got seated and didn’t see a waitress for at least 10 minutes
If they can’t get help they should close
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Can't be beat
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Thin Crust Pizza
Average monical experience. This one was a little chilly, but the food is as good as I expected it to be and reasonably priced.
I'd go again if someone asked.
Atmosphere: 4
Food: 4
Service: 4
Mediocre food and service was not great.
Atmosphere: 3
Food: 3
Service: 2
Fantastic service and great food every time.
Atmosphere: 5
Food: 5
Service: 5
Delicious. THANK
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Softdough Breadsticks, Thin Crust Pizza
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