Steak 'n Shake

2250 Mount Zion Rd, Decatur
(217) 864-6592

Recent Reviews

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Julie B

Food is ALWAYS hot, service is speedy and the workers are all very kind. I recommend.

Atmosphere: 5

Food: 5

Service: 5

ROBB G.

I frickin LOVE Steak and Shake...I finally had the Garlic Burger yesterday...OMG CHANGED MY LIFE!!

Aaron Cohen

Waited for like 15 min in line just to order, was car behind the one ordering. By the time made it to order sign they came on mic and said we are closed. You got to be kidding me. 2nd time after that order 2 meals. Game me my burger no fries or drink, didnt give me my kids meal but the drink and kid fries. That place is just a mess anymore.

Atmosphere: 1

Food: 1

Service: 1

Albert Wheelock Jr

Just stopped in on a Thursday night at 9:45pm and they said they were closed. I didn’t realize they were lying until after I drove away. Love how some people nowadays just want to close up early even though they close at midnight 10pm. Very unprofessional.

Service: 1

Douglas Dukeman

I can't wait for the big American flags. But please bring back the waitresses

Atmosphere: 5

Food: 5

Service: 5

Darrell buchanan

Food was fresh and hot service was five star

Atmosphere: 5

Food: 5

Service: 5

Darbi Hughes

Usually my experience with this establishment is good. Though I haven't been out this way in awhile. Last night did it for me, 9.7.2025 went to drive up to order and was told Im sorry we are closing. I looked at the clock 9:51. They had 3 cars in front of me and 2 cars pulled up behind me. So if your establishment is hurting you may want to discuss your expectations of your employees. Pershing store was more than happy to feed us!

Service: 1

Mariann Morthland

Last night my husband and I went to this Steak 'n Shake. I had never used a their system before. Asked for help and was treated rudely by the staff. Got our money back and left. Will never go there again.

Mark D

I was very surprised to find one of these still open as they are all closed in my area at this point. I have always been a fan, but was slightly disappointed this particular day. The chili cheese dog I was given, to go, was insanely soggy and had no utensils to attempt to eat it. Burger was ok, as were the fries, but nothing special. I did miss the hot chili vinegar from the tables as I did it for take out as mentioned. Perhaps an off day, maybe see what you think. Follow for more...

Atmosphere: 5

Food: 4

Service: 5

Carol Ramsey

Ordered A Garlic Burger and there was no Garlic on it..and when we took it back they said you ha e to order that on the side....THEN DONT CALL IT A GARLIC BURGER...WILL NEVER GO BACK THERE

Atmosphere: 1

Food: 1

Service: 1

Rob Schmahl

I really miss the teak an shake of old. These kiosks are such a pain. I miss the seating and waitresses.

Atmosphere: 4

Food: 4

Service: 2

Jacob Cox

It was not the best the service was OK and there was rain coming through the vent and other wise it was OK

Atmosphere: 1

Food: 2

Service: 2

Robert Gwin

Quick friendly service, same great food, more pricey post covid.

Atmosphere: 4

Food: 4

Service: 5

Robert Bart

The Service was really slow. My Wife's burger was crunchy. Not a good experience. We live close to this store and go there often. It seems to be going downhill. We went back in July of 2025. The food was excellent and the service was good. We were glad to see that their service was improving.

Atmosphere: 4

Food: 5

Service: 5

Kelsey Hamilton

No sign that says they don’t accept $100 bills. we made a decently large order, waited in line to be told they can’t accept my CASH. I only had $100s so we had to go grab Krekel’s instead. Ridiculous and annoying.

Atmosphere: 1

Food: 1

Service: 1

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