Steak ’n Shake
1330 E Pershing Rd, Decatur
(217) 877-3231
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
Although they now use a kiosk for ordering and you pick up your food at the counter ( no wait staff) which makes it very impersonal...the food us still good and not bad prices
Atmosphere: 4
Food: 4
Service: 3
We ordered and they decided to not make it and do all the other orders before when we were ordered ours first and no one help us and the place STANK of a spice dirty smell
Atmosphere: 2
Food: 1
Service: 1
Good food, been awhile since I've been in a steak n shake, Tallow fries were delicious.
Atmosphere: 5
Food: 5
Service: 5
Rude employees did not make the order right? The only plus side was it was hot.
Atmosphere: 1
Food: 2
Service: 1
The burgers are great!! Fries are good also
Atmosphere: 4
Food: 5
Service: 4
Buyer beware. went here at 10:30Pm and person who took the order was incredibly rude. We got to the window and he handed our order to the person that was in front of us. at this point the lady that got our order was behind us and she got out of her car and tried to hand the drive through worker our order and he told her to hand it to us. We asked him to remake it . The man refused to remake anything other than the fries and tried to convince us it would be fine. At this point we asked for a refund and he gave us more attitude. And huffed off to get the manager. They issued the refund and the manager offered to remake it we said okay.. They bring out the order and it was warm but then got our drinks wrong and we looked at the receipt and of course the drive through guy messed that up as well and gave a sweet tea instead of unsweet tea. I will never go back to this location and I hope all who reads this also rethink coming here. The only good thing I have to say was the manager was kind and helpful but that does that does not redeem the absolute incompetentce and attitude of the guy taking orders. Just because he would eat out of the trash that does not mean I would.
Atmosphere: 1
Food: 1
Service: 1
Atmosphere and service sucked. They were fairly rude.
Atmosphere: 3
Food: 4
Service: 1
Fast and friendly service. Burger, fries, and drink exactly as expected. Good pricing too!
Atmosphere: 5
Food: 5
Service: 5
Food was good, but the staff were kinda rude, and the inside was clean but it felt like stepping into a hospital not a food establishment
Atmosphere: 1
Food: 5
Service: 1
It took a 10 minute wait for our order to be taken in the drive thru with only 1 other car at the window. Had to repeat myself 3xs. The place looks abandoned and the slouch energy the employees give off isn’t any better!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It's great
Atmosphere: 4
Food: 4
Service: 4
These guys are amazing! Lineup, the guy taking my order through the intercom, was explaining everything. I don't come here often, so that really helped. Food was tasty, hot and fresh. Good job guys keep it up!
Atmosphere: 5
Food: 5
Service: 5
I've had good and bad experiences at this location I went there tonight and was treated like it was a bother we were there as well as food was made wrong and felt like we did more work then the employees
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: French Fries
The beef tallow fries are amazing. The staff is the most friendly and helpful the burgers are delicious
Atmosphere: 5
Food: 5
Service: 5
Quick service
Atmosphere: 5
Food: 5
Service: 5
Loading...