Pizza Hut
701 W Lincoln Hwy, DeKalb
(815) 981-4449
Recent Reviews
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The customer service in this establishment is horrible! Customer is right is what’s taught throughout the customer service industry. They won’t be getting anymore of my money !
Service: 1
I had a very disappointing experience at Pizza Hut recently. When I went to place an order, I struggled with spelling out a name due to my stammering issue. Instead of being patient and understanding, the lady at the counter was incredibly rude and insulted me. She even went so far as to tell me not to come back again. This kind of behavior is completely unacceptable, especially from someone in a customer service role. I felt humiliated and unwelcome, and I won't be returning to this location. It's disheartening to see such a lack of empathy and respect for customers
Service: 1
We ordered a large pepperoni pizza for 3 people, and we are the whole thing! The food is amazing. My favorite thing here is the stuffed crust.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks, Chocolate Donut Bites, Pepperoni Pizza
Thank you so much pizza hut! The food was great and we thank our servant Happy for taking great care of us and providing excellent service.
Atmosphere: 5
Food: 5
Service: 5
Thanks for my bbq wings ?
Atmosphere: 1
Food: 1
Service: 1
Me and my husband dined in and it took me almost an hour for anyone to ever even glance at us and I had to literally make a point of raising my voice and snap on 3 people because all 5 staff members saw and looked and us and everyone ignored us.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Breadsticks, Sides, Cinnabon Mini Rolls
I paid $33.31 for a large buffalo chicken pizza for delivery at 4:58. The expected time of delivery was 5:38. The pizza was delivered at 6:17 cold, and it looked like it had a rough ride. Spoke with a clown for a manager who dismissed my complaint, stating they only have one driver, not much he could do about it. I live 3 minutes from the place. People spend your money somewhere else.
Delivered hot, on time and fresh. Delivery driver followed instructions perfectly. Recommend.
Food: 4
Service: 5
Recommended dishes: Pepperoni Pizza
Always enjoy pizza hut's pan pizza. One of my favorites the next day when cold.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mild Buffalo
They are not respectful
Restaurantji Recommends
Terrible management and horrible customer service do not recommend ordering from this
Atmosphere: 1
Food: 1
Service: 1
The employees were extremely rude and this is how one of my pizzas were given to me. Never again.
Atmosphere: 1
Food: 3
Service: 1
I ordered online and went to get my food when it was ready. No issues arose but nothing was outstanding.
Vegetarian options: This place is able to accommodate foods per vegetarian dietary requirements.
Dietary restrictions: This place is able to accommodate foods per dietary requirements.
Parking: Parking lot is narrow, but there are plenty of spots.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Breadsticks, Cheese Pizza
I don't eat Pizza Hut pizza very often but I was really wanting their breadsticks. Everything we ordered was perfect. Great flavors and it was hot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Cinnamon Sticks, Personal Pizza
I would give this place 0 stars if that were an option. Placed an order, my order was completely mixed up… so I decided to give a call. Unfortunately, Charley the manager thought it’d be appropriate to tell me that at his very grown age “does not need life lessons” after being verbally aggressive with me. Along with the fact that “he can’t get checked cause he’s from New York” like?? Okay.. don’t know what that had to do with anything. I would not recommend this place… please do better Charley.
Atmosphere: 1
Food: 1
Service: 1
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