Dunkin'
782 W Oakton St, Des Plaines
(847) 290-0752
Recent Reviews
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I ordered the coffee via Uber eats they delivered totally cold coffee. Customer service zero.Not recommended at all.Before you plan to order check other closes DD in your area.
Food: 1
Service: 1
Night Shift person is lazy, I ordered a Carmel iced coffee with extra cream and sugar and she forgot the Carmel and sugar so it tasted bitter. And I ordered the avocado toast topped with bacon and I think she gave me an old bread and it was hard to bite on and the bacon wasn’t in small pieces but but chunks,. So now I’m at work hungry
I will be going back to get my money back I have left it untouched. It was really disappointing. Night shift girl if u don’t like ur job why you there ? Anyone experienced this with the red headed females there during night shift 😏
Atmosphere: 1
Food: 1
Service: 1
Threw a totally nonsense order at the cashier and he got everything totally right and my order was ready super quick :)
Atmosphere: 5
Food: 5
Service: 5
workers is very bad
Service: 1
I was disappointed with the service. When I walked in, I made an effort to engage with the staff, but they completely ignored me.
Service: 1
This place is a complete disaster. I went there with my daughter 11/30/24 and there were 3 guys working. It took forever to order and get my food (hash browns and 2 wraps). I waited so long that they ask me 2 times what I ordered and still took forever to get it. Not coming back to this location
Atmosphere: 1
Food: 1
Service: 1
Trust the negative reviews. Very slow service. Orders aren’t heard correctly and the response when it’s pointed out is defensive rather than cooperative.
Atmosphere: 4
Food: 3
Service: 1
One star is too much. DO NOT GO THERE. Worst place and the workers had no clue what they're doing. AGAIN DO NOT GO OR ORDER
Atmosphere: 1
Food: 1
Service: 1
I recently visited Donning Donuts on this location , and unfortunately, the customer service was extremely disappointing. First of all, the wait time was unreasonably long, even when there weren’t that many customers. When it was finally my turn, the employee (young man ) taking my order was incredibly disrespectful.
I understand that I have an accent, but my English is clear enough to communicate. Despite this, the employee repeatedly criticized how I was speaking, interrupting me and correcting me in a laughing manner. It felt discriminatory and highly disrespectful, not just towards me but to people in general who might have accents.
This behavior is unacceptable in any business, and I strongly urge the management to address how their staff treats customers. After looking at other reviews, it’s clear that I’m not alone in experiencing poor service here. I hope the management takes this feedback seriously and improves their staff training.
Atmosphere: 1
Food: 1
Service: 1
This location is a joke, run by people who actively try to sabotage their customers orders. The wait time in the drive-through is absolutely ridiculous, even when there’s nobody ahead of you. I’ve waited 15 minutes for a donut and coffee, and going inside the store isn’t faster.
They simply cannot or will not get your coffee order correct, and will be visibly angered when you call them out and ask for your order to be fixed. They also purposely squish donuts into their bags, wiping frosting onto the bag and ruining them. It’s quite obvious they do it on purpose.
Honestly, don’t wait your time or money going here. They need to open the new location and close this one down.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Yikes; went to this location to surpass crossing train tracks, and I’ve been waiting in the drive thru for 15 minutes now for a mobile order!
Slowest and worst dunkin I've ever been to. Mess up my order everytime. Noone in sight and still waiting 20 minutes for 2 iced coffees. I've been all around the country at dunkins, this is by far the worst one.
Service: 1
They love closing an hour early and will just lock the doors
Atmosphere: 1
Food: 1
Service: 1
Food like every dunkin' donuts please is excellent. But service was terrible, I was in drive through line waiting for coffee approximately 17 minutes. I was complaining about time, but the owner ignore me totally ...... I would never never go to that place again in my life. Extremely disappointed.....
Atmosphere: 1
Food: 4
Service: 1
Fast service and great workers
Atmosphere: 5
Food: 5
Service: 5
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