Customer service so bad that manager cant even be bothered to update their name in their ChatGPT responses to customer complaints
Atmosphere: 1
Food: 1
Service: 1
Mark Y
As with most Five Guys, this location is clean, bright, and friendly. I once considered them one of the best burgers joints. In Chicago there are a plethora of hot dog stands or mom and pop restaurants that are superior. But for a chain, Five Guys is still right up there on the list. Quality meat, quality fries, they never cut corners. Thumbs up.
Atmosphere: 4
Food: 4
Service: 4
Richard Anderson
Not the cleaner Five Guys I've ever seen.
Atmosphere: 2
Food: 5
Service: 4
Esteban
Jeremy was great. Friendly, quick, and pleasant service all around.
Atmosphere: 5
Food: 5
Service: 5
Slimane Naitali
I'm new, I'm not perfecting the language, I have never experienced worse workers than this. Rude and no smile, no kindness, first and last time I eat there. I am disappointed 😔
Atmosphere: 1
Food: 3
Service: 1
Ronald Ross
The associates were amazing and patient and they were so welcoming even though they were closing in 10 minutes they took my order and made everything fresh and delicious
Atmosphere: 5
Food: 5
Service: 5
Marc Grossman
I'm just so tired of their french fry packaging. Sometimes you get so many french fries. It could feed the neighborhood other times, like this. Last time I was there there were maybe 10 extra fries in the bag for the price they charge, you should know that you were getting a good amount. Get some real containers that give you an appropriate amount so that there's never a shortage
Atmosphere: 4
Food: 3
Service: 5
Brian Marks
Good food. Clean place and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Justin T.
I was just at this Five Guys and heard the manager being extremely racists to a customer. He’s rude to workers and customers every time I go here. Tonight is the last time I go here. The food was horribly made every time I go here. I complained to him in the past and he said too bad. He’s the manager but says he owns the place as well. I don’t believe him.
Service is despicable. I walked into an empty restaurant at 9pm and a man walked in right behind me. There were 4 employees in the restaurant. I was sweeping dining room floor, rest behind the counter. I went first to the bathroom, came out and the man who walked in behind me was standing at the counter, not yet helped, all 4 employees were now behind the counter. The older man in a black shirt as opposed to the red everyone else was wearing (manager? Owner?) was calling out instructions while he was also cooking burgers at the grill. I stood with the other customer at the register watching them with direct eye contact for a good 3 minutes (which means the other guy stood there for probably 5 min more while I was in bathroom). They manager then yells out 5 in the door as more guests enter and proceeds to continue shuffling and cooking and calling out instructions to the rest of staff. Finally after I stood at the register of an empty restaurant for close to 6 minutes, the manager walks over to take my order. I explain I'm picking up an online order and manager points, pick up is over there. Then goes back to the girl and leaves the 5 who came in after us to stand there for a few more minutes before taking their order!! Not a single greeting or eye contact for 11 minutes after walking into an empty restaurant with 4 employees working. Service is terrible. Specifically by the manager, the other 3 staff members were pleasant, but working as instructed and not taking orders.
The food was mediocre at best and no where near the quality I'm used to from a five guys. Can not recommend this location to anyone.
Kelli Moe
All the tables were dirty and the floor was dirty.
Atmosphere: 2
Food: 5
Service: 3
Giovanni Roman
Was glad they opened a location by me but I was quickly disappointed when I ordered, the fries were soggy and disgusting, the only redeemable factor is the fact that the burger was good but other than that I hate paying for a large order of fries and only having it filled less than half of what I should have received. Disappointing.
Customer service so bad that manager cant even be bothered to update their name in their ChatGPT responses to customer complaints
Atmosphere: 1
Food: 1
Service: 1
As with most Five Guys, this location is clean, bright, and friendly. I once considered them one of the best burgers joints. In Chicago there are a plethora of hot dog stands or mom and pop restaurants that are superior. But for a chain, Five Guys is still right up there on the list. Quality meat, quality fries, they never cut corners. Thumbs up.
Atmosphere: 4
Food: 4
Service: 4
Not the cleaner Five Guys I've ever seen.
Atmosphere: 2
Food: 5
Service: 4
Jeremy was great. Friendly, quick, and pleasant service all around.
Atmosphere: 5
Food: 5
Service: 5
I'm new, I'm not perfecting the language, I have never experienced worse workers than this. Rude and no smile, no kindness, first and last time I eat there. I am disappointed 😔
Atmosphere: 1
Food: 3
Service: 1
The associates were amazing and patient and they were so welcoming even though they were closing in 10 minutes they took my order and made everything fresh and delicious
Atmosphere: 5
Food: 5
Service: 5
I'm just so tired of their french fry packaging. Sometimes you get so many french fries. It could feed the neighborhood other times, like this. Last time I was there there were maybe 10 extra fries in the bag for the price they charge, you should know that you were getting a good amount. Get some real containers that give you an appropriate amount so that there's never a shortage
Atmosphere: 4
Food: 3
Service: 5
Good food. Clean place and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
I was just at this Five Guys and heard the manager being extremely racists to a customer. He’s rude to workers and customers every time I go here. Tonight is the last time I go here. The food was horribly made every time I go here. I complained to him in the past and he said too bad. He’s the manager but says he owns the place as well. I don’t believe him.
Atmosphere: 1
Food: 1
Service: 1
Friendly staff. Great food. Clean establishments.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Excellent food and you get double the fries
Atmosphere: 5
Food: 5
Service: 5
Service is despicable. I walked into an empty restaurant at 9pm and a man walked in right behind me. There were 4 employees in the restaurant. I was sweeping dining room floor, rest behind the counter. I went first to the bathroom, came out and the man who walked in behind me was standing at the counter, not yet helped, all 4 employees were now behind the counter. The older man in a black shirt as opposed to the red everyone else was wearing (manager? Owner?) was calling out instructions while he was also cooking burgers at the grill. I stood with the other customer at the register watching them with direct eye contact for a good 3 minutes (which means the other guy stood there for probably 5 min more while I was in bathroom). They manager then yells out 5 in the door as more guests enter and proceeds to continue shuffling and cooking and calling out instructions to the rest of staff. Finally after I stood at the register of an empty restaurant for close to 6 minutes, the manager walks over to take my order. I explain I'm picking up an online order and manager points, pick up is over there. Then goes back to the girl and leaves the 5 who came in after us to stand there for a few more minutes before taking their order!! Not a single greeting or eye contact for 11 minutes after walking into an empty restaurant with 4 employees working. Service is terrible. Specifically by the manager, the other 3 staff members were pleasant, but working as instructed and not taking orders.
The food was mediocre at best and no where near the quality I'm used to from a five guys. Can not recommend this location to anyone.
All the tables were dirty and the floor was dirty.
Atmosphere: 2
Food: 5
Service: 3
Was glad they opened a location by me but I was quickly disappointed when I ordered, the fries were soggy and disgusting, the only redeemable factor is the fact that the burger was good but other than that I hate paying for a large order of fries and only having it filled less than half of what I should have received. Disappointing.
Atmosphere: 1
Food: 1
Service: 1
Way over priced
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Bacon Cheeseburger
Loading...