Never, not once in my entire life, have I disrespected, rushed, or spoke with a negative attitude to a worker here, EVER!! I LOVE Five Guys and was thrilled when they opened this location as it’s the closest one to my house, and I’ve spent thousands of dollars here without an issue. I asked why they hung up the phone on me today when I had a question about orders that were already placed, which was how long can I expect to wait for this order, not because I was in a rush, and I made that incredibly clear and coherent. No “anger” displayed at all. I did this so I can let the people waiting for the food KNOW how long they can expect me to wait, as I know SOME Five Guys locations (maybe all) don’t make the french fries until the person who’s picking up the order arrives. I did this to conserve MY time, YOUR space, and to let the parties waiting for the food know. Nothing wrong and it’s what is expected of us. Feel free to check those cameras. 🙂👍 I have no idea how this was even possible to misinterpret. When I realized the communication between me and first worker wasn’t clear, I spoke to the other worker who wasn’t specifically super hands-on with anything about timing, and said RIGHT AWAY “absolutely no rush at all by the way. He calmly responded “2 minutes”. I thanked him and told him I’ll be back by then. Came back 5 minutes later to be safe, which is where I was greeted by the manager refusing to give me what I came to pick up and claiming that I’m giving his employees “crap”. And I can’t stress this ENOUGH, not ONCE did I say something that could’ve been comprehended as “disrespectful”. I tried to de-escalate the situation (which I’ve never in my whole life had to do at any establishment) by explaining the HONEST truth, where I was called lazy and problematic by the person who is supposed to run this restaurant. Blasphemous. The only person DELIBERATELY disrespected in this entire situation was me. When I finally was told how long I can expect to wait, I waited a little bit longer to be safe while I called one of the people waiting for their order to update them, just to come back to see the food ready, but being declined by the manager. The only bit of genuine “anger” I felt for the FIRST TIME was walking away knowing I won’t receive the orders after waiting patiently. No one in this entire business can try to pull the victim card on me, especially not the “disrespected employees”. Absolutely preposterous. Getting the issue resolved required a 40 minute phone call that I had to make. Very time consuming and extremely unconventional and frustrating for the people that already placed the orders and paid for them. Me bringing them the food is what’ll determine the quality of BOTH me and the restaurant’s service, and as of right now, I know the parties involved are certainly very disappointed, including me, if not particularly me. Spend crazy amounts of time and money here just to get portrayed as the “villain” in the end. Nothing I did, said, or pursued was disrespectful or negligent towards the service provided. I had all the time in the world and made that known. Nearly forgot to mention, I was also told that I’m “banned for life” from here and that service towards me will be declined every time.
This happened at around 9:10 PM on February 22, 2026 (today).
Thanks anyway for the service and I hope people come to notice.
Atmosphere: 1
Service: 1
ATLANTIC NUK3S
Are you actually joking so you keep my food waiting for 1 hour and now I receive them cold and soggy this is literally unacceptable
Food: 1
Teoman Doğan
Great food but there can be a lack of places to sit
jose perez
Very friendly crew fries was nice crispy but greatly mashy on the inside my burger hot of the grill with the right pick of toppings uweeee 🤤🤸🫠
Atmosphere: 5
Food: 5
Service: 5
Miss Rose
The worst five guys location I have ever been to. Every time we order from them or pick up they are rude and do not follow requests.
Atmosphere: 1
Food: 1
Service: 1
Michael
They got my order wrong and it wasn’t that good
FarahMaheen Durrani
I was very disappointed with the burger.The service was good.The place was clean, did not smell when I went in.Some places do. I did not realize that they do not toast.The buns and the buns were absolutely soggy and doughy.When I got home, I was ten minutes away, but the burger was a little pink on the inside.Also, they didn't ask me how I wanted it.But I didn't want it pink, but the bun is what really disgusted me and unfortunately, I couldn't eat the whole thing.And the total was just shy of $20. Not sure if I'll go back.There are a lot of restaurants to choose from.So I think five guys is going back on the bottom of the list.Sorry guys.
Atmosphere: 5
Food: 2
Service: 5
Kelly Litza
I hadn't been to a Five Guys in a while, the guy who took my order was very helpful, patient, and informative. The restaurant was very clean, and the food was delicious. We'll be back!!
Atmosphere: 5
Food: 5
Service: 5
Corey
Customer service so bad that manager cant even be bothered to update their name in their ChatGPT responses to customer complaints
Atmosphere: 1
Food: 1
Service: 1
Mark Y
As with most Five Guys, this location is clean, bright, and friendly. I once considered them one of the best burgers joints. In Chicago there are a plethora of hot dog stands or mom and pop restaurants that are superior. But for a chain, Five Guys is still right up there on the list. Quality meat, quality fries, they never cut corners. Thumbs up.
Jeremy was great. Friendly, quick, and pleasant service all around.
Atmosphere: 5
Food: 5
Service: 5
Slimane Naitali
I'm new, I'm not perfecting the language, I have never experienced worse workers than this. Rude and no smile, no kindness, first and last time I eat there. I am disappointed 😔
Atmosphere: 1
Food: 3
Service: 1
Ronald Ross
The associates were amazing and patient and they were so welcoming even though they were closing in 10 minutes they took my order and made everything fresh and delicious
Atmosphere: 5
Food: 5
Service: 5
Marc Grossman
I'm just so tired of their french fry packaging. Sometimes you get so many french fries. It could feed the neighborhood other times, like this. Last time I was there there were maybe 10 extra fries in the bag for the price they charge, you should know that you were getting a good amount. Get some real containers that give you an appropriate amount so that there's never a shortage
Never, not once in my entire life, have I disrespected, rushed, or spoke with a negative attitude to a worker here, EVER!! I LOVE Five Guys and was thrilled when they opened this location as it’s the closest one to my house, and I’ve spent thousands of dollars here without an issue. I asked why they hung up the phone on me today when I had a question about orders that were already placed, which was how long can I expect to wait for this order, not because I was in a rush, and I made that incredibly clear and coherent. No “anger” displayed at all. I did this so I can let the people waiting for the food KNOW how long they can expect me to wait, as I know SOME Five Guys locations (maybe all) don’t make the french fries until the person who’s picking up the order arrives. I did this to conserve MY time, YOUR space, and to let the parties waiting for the food know. Nothing wrong and it’s what is expected of us. Feel free to check those cameras. 🙂👍 I have no idea how this was even possible to misinterpret. When I realized the communication between me and first worker wasn’t clear, I spoke to the other worker who wasn’t specifically super hands-on with anything about timing, and said RIGHT AWAY “absolutely no rush at all by the way. He calmly responded “2 minutes”. I thanked him and told him I’ll be back by then. Came back 5 minutes later to be safe, which is where I was greeted by the manager refusing to give me what I came to pick up and claiming that I’m giving his employees “crap”. And I can’t stress this ENOUGH, not ONCE did I say something that could’ve been comprehended as “disrespectful”. I tried to de-escalate the situation (which I’ve never in my whole life had to do at any establishment) by explaining the HONEST truth, where I was called lazy and problematic by the person who is supposed to run this restaurant. Blasphemous. The only person DELIBERATELY disrespected in this entire situation was me. When I finally was told how long I can expect to wait, I waited a little bit longer to be safe while I called one of the people waiting for their order to update them, just to come back to see the food ready, but being declined by the manager. The only bit of genuine “anger” I felt for the FIRST TIME was walking away knowing I won’t receive the orders after waiting patiently. No one in this entire business can try to pull the victim card on me, especially not the “disrespected employees”. Absolutely preposterous. Getting the issue resolved required a 40 minute phone call that I had to make. Very time consuming and extremely unconventional and frustrating for the people that already placed the orders and paid for them. Me bringing them the food is what’ll determine the quality of BOTH me and the restaurant’s service, and as of right now, I know the parties involved are certainly very disappointed, including me, if not particularly me. Spend crazy amounts of time and money here just to get portrayed as the “villain” in the end. Nothing I did, said, or pursued was disrespectful or negligent towards the service provided. I had all the time in the world and made that known. Nearly forgot to mention, I was also told that I’m “banned for life” from here and that service towards me will be declined every time.
This happened at around 9:10 PM on February 22, 2026 (today).
Thanks anyway for the service and I hope people come to notice.
Atmosphere: 1
Service: 1
Are you actually joking so you keep my food waiting for 1 hour and now I receive them cold and soggy this is literally unacceptable
Food: 1
Great food but there can be a lack of places to sit
Very friendly crew fries was nice crispy but greatly mashy on the inside my burger hot of the grill with the right pick of toppings uweeee 🤤🤸🫠
Atmosphere: 5
Food: 5
Service: 5
The worst five guys location I have ever been to. Every time we order from them or pick up they are rude and do not follow requests.
Atmosphere: 1
Food: 1
Service: 1
They got my order wrong and it wasn’t that good
I was very disappointed with the burger.The service was good.The place was clean, did not smell when I went in.Some places do. I did not realize that they do not toast.The buns and the buns were absolutely soggy and doughy.When I got home, I was ten minutes away, but the burger was a little pink on the inside.Also, they didn't ask me how I wanted it.But I didn't want it pink, but the bun is what really disgusted me and unfortunately, I couldn't eat the whole thing.And the total was just shy of $20. Not sure if I'll go back.There are a lot of restaurants to choose from.So I think five guys is going back on the bottom of the list.Sorry guys.
Atmosphere: 5
Food: 2
Service: 5
I hadn't been to a Five Guys in a while, the guy who took my order was very helpful, patient, and informative. The restaurant was very clean, and the food was delicious. We'll be back!!
Atmosphere: 5
Food: 5
Service: 5
Customer service so bad that manager cant even be bothered to update their name in their ChatGPT responses to customer complaints
Atmosphere: 1
Food: 1
Service: 1
As with most Five Guys, this location is clean, bright, and friendly. I once considered them one of the best burgers joints. In Chicago there are a plethora of hot dog stands or mom and pop restaurants that are superior. But for a chain, Five Guys is still right up there on the list. Quality meat, quality fries, they never cut corners. Thumbs up.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Not the cleaner Five Guys I've ever seen.
Atmosphere: 2
Food: 5
Service: 4
Jeremy was great. Friendly, quick, and pleasant service all around.
Atmosphere: 5
Food: 5
Service: 5
I'm new, I'm not perfecting the language, I have never experienced worse workers than this. Rude and no smile, no kindness, first and last time I eat there. I am disappointed 😔
Atmosphere: 1
Food: 3
Service: 1
The associates were amazing and patient and they were so welcoming even though they were closing in 10 minutes they took my order and made everything fresh and delicious
Atmosphere: 5
Food: 5
Service: 5
I'm just so tired of their french fry packaging. Sometimes you get so many french fries. It could feed the neighborhood other times, like this. Last time I was there there were maybe 10 extra fries in the bag for the price they charge, you should know that you were getting a good amount. Get some real containers that give you an appropriate amount so that there's never a shortage
Atmosphere: 4
Food: 3
Service: 5
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