My favorite Popeyes location. Very consistent and friendly workers. I live in Wheeling where there are 2 Popeyes, but I always drive the extra miles to come to this location.
Atmosphere: 5
Food: 5
Service: 5
Manu
Yummy chicken, staff is nice. Washroom was not clean.
Atmosphere: 3
Food: 4
Service: 5
Silvia Crazy cat lady
Opens early.I love being able to eat lunch at 10 am
Food: 5
Service: 5
Deborah Kloth
I was just dining in when I purchased a surf and turf basket with a drink. The gentlemen didn't even ask if it was to go but assumed. I had to ask for a tray because obviously I was dining in with ny 3 year old son. What bothered me the most was the gentleman wouldn't even prepare my food until he saw my card was approved to top it off he never even asked if I wanted sauce. I had to ask for ranch which they charged me for and then I told the gentleman he never gave me sauce but he didn't believe me. They must be racist against there own people. Shame on the employee's
Atmosphere: 1
Food: 1
Service: 1
YOUNG_JERRY Low
I thought it would be a normal run a Popeyes drive thru I ask the guy to give me a second and he rush me like it was a line of cars behind me moral of the story is the customer service is trash and somebody need to do something about it, it was a great establishment but now i don’t know what happen
Atmosphere: 1
Food: 1
Service: 1
Jose Espinoza
I did a mobile order and when I got there the cashier told me to pull up to the window. Then He couldn’t even tell me to go park by the door he just pointed. I waited for over 25 minutes. I went inside and the order was ready just sitting on the table. The cashier who pointed at me to go park by the door was rude and unprofessional. If you don’t have the energy to work just call off. I’ve been coming here for a while and nothing like this has happened to me before.
Service: 1
Aaron Keskar
Blackened ranch is too hard for them to read on their own order receipts. 5/5 of my orders have come with buttermilk instead. Such a simple mistake isn't a mistake this often, it's negligence. Foods good, as always. Service is terrible, I had to come back to correct the most recent order and failed to receive a single apology, a worker dropped the correct sauces in my bag and all he says is "they're in the bag now", nothing else.
Atmosphere: 1
Food: 4
Service: 2
THEY HAYDEN
Whoever on the fries and answering the phone ( male Hispanic) is wild. I say, "I didn't get my fries with my wing combo." All he say is "OK." I had to ask for a refund that I didn't get because they have "an old system." But the worst part is he tells me he put the fries in my bag. I went off. Unfortunately. That's just stupid. Check the cameras and go get a job you care about before you be stuck there off of pure karma of poor customer service. Y would I lie about fries. A sorry would have been well received. Overall bad service the order taker was rushing me and never said thank you AND THEY HOLDING OUT ON NAPKINS SMH. Just make sure y'all check y'all bags because they must be going home with stuff customers are paying for ? and they manners!
Wyatt Valentin
Better experience and service this time around. Food was excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Abdullah Omar
The food wasn't fresh. Chicken was stale and dry. Fries were unexplainably bad and cold. The lady at the counter took around ten minutes to acknowledge me. Would avoid this place.
Person didnt even ask me how many pieces & dark or white meat.
Atmosphere: 4
Service: 1
Theresa Pascua
Counter lady kept on chewing her gum while talking to customers. No smile, no greetings, when i asked for sauce she looked irritated. Des plaines branch 2/19/24 530pm. Also staff kept talking in spanish while i was waiting to be accommodated for my order...they knew i was standing there!!! Poor service. Disappointing.
Service: 1
Stephen Dolan
My daughter placed an order on January 9th and when she got home it was wrong and missing items. She called up immediately and the guy said he would replace 3 items total. He never gave her an expiration date. I went in today and he went back on his word. A man's word is his bond and my daughter had the recipe with his name. After this review I'm contacting the corporate office. That's no way to run a business.
Atmosphere: 1
Food: 5
Service: 1
Lindaysi Barrera
I have gone to other popeyes and the atmosphere along with the cleaningness was not great at all! First time coming to the Popeyes in Springs, the manager manager was very cordial and help me choose a better price for my meal which it was a 30 piece family package. The employees seems to all work together as team members how long it was a great experience. I’m definitely coming back to this place
Atmosphere: 5
Food: 5
Service: 5
Karen Lawrence
Picked up on-line order at the drive-thru & they literally handed me my order & DID NOT say one word! What ever happened to customer service? Wings were delicious, by the way.
My favorite Popeyes location. Very consistent and friendly workers. I live in Wheeling where there are 2 Popeyes, but I always drive the extra miles to come to this location.
Atmosphere: 5
Food: 5
Service: 5
Yummy chicken, staff is nice. Washroom was not clean.
Atmosphere: 3
Food: 4
Service: 5
Opens early.I love being able to eat lunch at 10 am
Food: 5
Service: 5
I was just dining in when I purchased a surf and turf basket with a drink. The gentlemen didn't even ask if it was to go but assumed. I had to ask for a tray because obviously I was dining in with ny 3 year old son. What bothered me the most was the gentleman wouldn't even prepare my food until he saw my card was approved to top it off he never even asked if I wanted sauce. I had to ask for ranch which they charged me for and then I told the gentleman he never gave me sauce but he didn't believe me. They must be racist against there own people. Shame on the employee's
Atmosphere: 1
Food: 1
Service: 1
I thought it would be a normal run a Popeyes drive thru I ask the guy to give me a second and he rush me like it was a line of cars behind me moral of the story is the customer service is trash and somebody need to do something about it, it was a great establishment but now i don’t know what happen
Atmosphere: 1
Food: 1
Service: 1
I did a mobile order and when I got there the cashier told me to pull up to the window. Then He couldn’t even tell me to go park by the door he just pointed. I waited for over 25 minutes. I went inside and the order was ready just sitting on the table. The cashier who pointed at me to go park by the door was rude and unprofessional. If you don’t have the energy to work just call off. I’ve been coming here for a while and nothing like this has happened to me before.
Service: 1
Blackened ranch is too hard for them to read on their own order receipts. 5/5 of my orders have come with buttermilk instead. Such a simple mistake isn't a mistake this often, it's negligence. Foods good, as always. Service is terrible, I had to come back to correct the most recent order and failed to receive a single apology, a worker dropped the correct sauces in my bag and all he says is "they're in the bag now", nothing else.
Atmosphere: 1
Food: 4
Service: 2
Whoever on the fries and answering the phone ( male Hispanic) is wild. I say, "I didn't get my fries with my wing combo." All he say is "OK." I had to ask for a refund that I didn't get because they have "an old system." But the worst part is he tells me he put the fries in my bag. I went off. Unfortunately. That's just stupid. Check the cameras and go get a job you care about before you be stuck there off of pure karma of poor customer service. Y would I lie about fries. A sorry would have been well received. Overall bad service the order taker was rushing me and never said thank you AND THEY HOLDING OUT ON NAPKINS SMH. Just make sure y'all check y'all bags because they must be going home with stuff customers are paying for ? and they manners!
Better experience and service this time around. Food was excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
The food wasn't fresh. Chicken was stale and dry. Fries were unexplainably bad and cold. The lady at the counter took around ten minutes to acknowledge me. Would avoid this place.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Person didnt even ask me how many pieces & dark or white meat.
Atmosphere: 4
Service: 1
Counter lady kept on chewing her gum while talking to customers. No smile, no greetings, when i asked for sauce she looked irritated. Des plaines branch 2/19/24 530pm. Also staff kept talking in spanish while i was waiting to be accommodated for my order...they knew i was standing there!!! Poor service. Disappointing.
Service: 1
My daughter placed an order on January 9th and when she got home it was wrong and missing items. She called up immediately and the guy said he would replace 3 items total. He never gave her an expiration date. I went in today and he went back on his word. A man's word is his bond and my daughter had the recipe with his name. After this review I'm contacting the corporate office. That's no way to run a business.
Atmosphere: 1
Food: 5
Service: 1
I have gone to other popeyes and the atmosphere along with the cleaningness was not great at all! First time coming to the Popeyes in Springs, the manager manager was very cordial and help me choose a better price for my meal which it was a 30 piece family package. The employees seems to all work together as team members how long it was a great experience. I’m definitely coming back to this place
Atmosphere: 5
Food: 5
Service: 5
Picked up on-line order at the drive-thru & they literally handed me my order & DID NOT say one word! What ever happened to customer service? Wings were delicious, by the way.
Atmosphere: 3
Food: 5
Service: 2