Excellent service đ€âšïž Thanks to the employee Felix, I left here very happy âșïž
Atmosphere: 5
Food: 5
Service: 5
Jen Slrrr
I used to be a frequent buyer at this location, Placing my orders via the app. Keep in mind that when ordering on the subway app it will ask how much of each ingredient youâd like ( ex. Light, regular, more) as well as a place for special instructions. I am usually not one to care or even make this a big deal because itâs just food but this is NOT THE FIRST TIME I DEAL WITH THIS SAME ISSUE AS A PAYING CUSTOMER. Iâm not sure if employees are not being properly trained or maybe they just donât care as there is no supervisor on duty during the third shift. I went in tonight to pick up my order, which I placed via online. I added special instructions on how I wanted my sandwich made and for quantities I added more on all vegetables & sauces as they tend to always limit the amount they put as if itâs coming out their pockets. Well I showed up to pick up my order, which was still being made( that was totally fine with me) I sat down to wait but could see the lady(has a butterfly tattoo behind her ear or neck) was reading the receipt which in my mind Iâm like âohh goood, sheâs reading the special instructions and ensuring everything I want is on the sandwich.â Also if youâre placing an order online I donât think itâs the paying customers obligation to have to come into the store after placing an order online to ensure itâs being fulfilled/ prepared properly the employees should have enough integrity to always fulfill order properly with or without the customer present. Well once my order was handed to me I headed out and drove back home(20mins away) thinking everything was perfect and I would get to enjoy the food I paid for. Well I open up my sandwich because itâs looking a bit too flat & come to find out there was little to noo greens(I.E SPINACH) I kid you not I counted about 3 leaves of spinach.. which I laughed about at first because Iâm like âWTH, how is that even possible.â Especially because on my special instructions and on the ingredients list I added MORE SPINACH. I took a bite and it just wasnât it. I decided to call up the store and let them know about the situation & OBVIOUSLY I know they canât do anything as I was in my house already but I asked the guy who answered the phone if I could get a refund and he said no because I took the sandwich already. He said I could go all the way back to get it done again or be given something else next time I go in, which wouldâve been totally fine with me BUT THEN ol boy decided to catch an attitude with me and tell me â well you have no right to get upset or react the way you areâ ( in Spanish) and that right there baffled me because someone who works as a customer service provider that is not the way to handle any situation with a PAYING CUSTOMER. So yes I did raise my voice a bit after that was said because it was upsetting especially after I repeated my issue to him and how itâs a reoccurring thing. He said â well what do you want me to do about itâ I said sir I just want my refund because Iâm not going to eat this. He told me âwell we canât do tht because you took the sandwich home alreadyâ and I was getting ready to respond he LITERALLY HANGS UP. so I drove my happy ass down there again with the full sandwich and receipts. I got there and immediately he caught an attitude and would keep talking over me as Iâm trying to explain to him AGAIN what the issue was and how he just made it bigger than it should be. I was trying not to get agitated but he just kept making fun of the situation and laughing and at that point I was mad & frustrated that I even had to do all that for a FUCKING SANDWICH I PAID FOR. He told me he couldnât provide the refund as he doesnât have access to those functions on their POS(which I understood because Iâm aware not everyone is given that big responsibility or access) I told him fine, please provide me with your name and your managers name so I can either call or come in person tomorrow and let them know the situation. He denied and just said âwell if you want your money back come see my manager tomorrowâ
Atmosphere: 3
Food: 2
Service: 1
Roy Benavides
This subway is by far the best place in the suburbs keep up the great job the team is very nice and friendly the place is clean and fresh
Atmosphere: 5
Food: 5
Service: 5
Kyle Stein
Portions and prep incorrect. Do not use this location.
Atmosphere: 1
Food: 1
Service: 1
Sejal Patel
Kids meal is advertised as $5.00. How is my total almost $8.00? I tried explaining the math and her response was thatâs what my system is showing. Either your system is wrong or itâs deceptive advertising. Subway on busse in mount prospect advertises $5.00 kids meal as well and my total with tax was $5.50. I will never go to this Des plaines location again. Crooks that run a register without knowing basic math skills.
Christopher C.
Language barrier is almost always a problem at this location. 7 times out of 10 my orders are almost always made wrong
Atmosphere: 1
Food: 1
Service: 1
Charlton Reid
slowest line in the nation
Atmosphere: 1
Food: 1
Service: 1
Bob Welington
Lame staff and slow service. They also don't know how coupons work here. Waste of my damn time for a mediocre sandwich.
Atmosphere: 2
Food: 3
Service: 1
Matt
Havenât been to Subway in years but I got a coupon in the mail. Actually a really tasty sandwhich, got the Ultimate BMT. Really clean location. Iâll go back.
Atmosphere: 5
Food: 5
Service: 5
Danno
food is decent, nothing special but not bad, but the service was rude and slow.
food is decent, nothing special but not bad, but the service was rude and slow.
Atmosphere: 3
Food: 4
Service: 2
Elizabeth Wolwark
MarilĂș A, Isabella G, and Irvin G. Are great associates, they make sure your order is great and always have a smile on their faces! This store is always clean and every associate Iâve had the pleasure of meeting has been friendly and professional. Thanks again for an amazing customer experience!
Atmosphere: 5
Food: 5
Service: 5
Nashaly Dones
Worst experience ever ,the lady that works there instead of doing her work, was disrespecting the new employee in front of CustomersâŠ.. I will never come here ever again.
Atmosphere: 1
Food: 1
Service: 1
Keychain KC
90% bread 10% fillings mmmmmmm I love bread mmmmâŠ. Shoulda gone somewhere else favoritism goes crazy.
Excellent service đ€âšïž Thanks to the employee Felix, I left here very happy âșïž
Atmosphere: 5
Food: 5
Service: 5
I used to be a frequent buyer at this location, Placing my orders via the app. Keep in mind that when ordering on the subway app it will ask how much of each ingredient youâd like ( ex. Light, regular, more) as well as a place for special instructions. I am usually not one to care or even make this a big deal because itâs just food but this is NOT THE FIRST TIME I DEAL WITH THIS SAME ISSUE AS A PAYING CUSTOMER. Iâm not sure if employees are not being properly trained or maybe they just donât care as there is no supervisor on duty during the third shift. I went in tonight to pick up my order, which I placed via online. I added special instructions on how I wanted my sandwich made and for quantities I added more on all vegetables & sauces as they tend to always limit the amount they put as if itâs coming out their pockets. Well I showed up to pick up my order, which was still being made( that was totally fine with me) I sat down to wait but could see the lady(has a butterfly tattoo behind her ear or neck) was reading the receipt which in my mind Iâm like âohh goood, sheâs reading the special instructions and ensuring everything I want is on the sandwich.â Also if youâre placing an order online I donât think itâs the paying customers obligation to have to come into the store after placing an order online to ensure itâs being fulfilled/ prepared properly the employees should have enough integrity to always fulfill order properly with or without the customer present.
Well once my order was handed to me I headed out and drove back home(20mins away) thinking everything was perfect and I would get to enjoy the food I paid for. Well I open up my sandwich because itâs looking a bit too flat & come to find out there was little to noo greens(I.E SPINACH) I kid you not I counted about 3 leaves of spinach.. which I laughed about at first because Iâm like âWTH, how is that even possible.â Especially because on my special instructions and on the ingredients list I added MORE SPINACH. I took a bite and it just wasnât it.
I decided to call up the store and let them know about the situation & OBVIOUSLY I know they canât do anything as I was in my house already but I asked the guy who answered the phone if I could get a refund and he said no because I took the sandwich already. He said I could go all the way back to get it done again or be given something else next time I go in, which wouldâve been totally fine with me BUT THEN ol boy decided to catch an attitude with me and tell me â well you have no right to get upset or react the way you areâ ( in Spanish) and that right there baffled me because someone who works as a customer service provider that is not the way to handle any situation with a PAYING CUSTOMER. So yes I did raise my voice a bit after that was said because it was upsetting especially after I repeated my issue to him and how itâs a reoccurring thing. He said â well what do you want me to do about itâ I said sir I just want my refund because Iâm not going to eat this. He told me âwell we canât do tht because you took the sandwich home alreadyâ and I was getting ready to respond he LITERALLY HANGS UP. so I drove my happy ass down there again with the full sandwich and receipts. I got there and immediately he caught an attitude and would keep talking over me as Iâm trying to explain to him AGAIN what the issue was and how he just made it bigger than it should be. I was trying not to get agitated but he just kept making fun of the situation and laughing and at that point I was mad & frustrated that I even had to do all that for a FUCKING SANDWICH I PAID FOR. He told me he couldnât provide the refund as he doesnât have access to those functions on their POS(which I understood because Iâm aware not everyone is given that big responsibility or access) I told him fine, please provide me with your name and your managers name so I can either call or come in person tomorrow and let them know the situation. He denied and just said âwell if you want your money back come see my manager tomorrowâ
Atmosphere: 3
Food: 2
Service: 1
This subway is by far the best place in the suburbs keep up the great job the team is very nice and friendly the place is clean and fresh
Atmosphere: 5
Food: 5
Service: 5
Portions and prep incorrect. Do not use this location.
Atmosphere: 1
Food: 1
Service: 1
Kids meal is advertised as $5.00. How is my total almost $8.00? I tried explaining the math and her response was thatâs what my system is showing. Either your system is wrong or itâs deceptive advertising. Subway on busse in mount prospect advertises $5.00 kids meal as well and my total with tax was $5.50. I will never go to this Des plaines location again. Crooks that run a register without knowing basic math skills.
Language barrier is almost always a problem at this location. 7 times out of 10 my orders are almost always made wrong
Atmosphere: 1
Food: 1
Service: 1
slowest line in the nation
Atmosphere: 1
Food: 1
Service: 1
Lame staff and slow service. They also don't know how coupons work here. Waste of my damn time for a mediocre sandwich.
Atmosphere: 2
Food: 3
Service: 1
Havenât been to Subway in years but I got a coupon in the mail. Actually a really tasty sandwhich, got the Ultimate BMT. Really clean location. Iâll go back.
Atmosphere: 5
Food: 5
Service: 5
food is decent, nothing special but not bad, but the service was rude and slow.
Atmosphere: 3
Food: 4
Service: 2
Restaurantji Recommends
food is decent, nothing special but not bad, but the service was rude and slow.
Atmosphere: 3
Food: 4
Service: 2
MarilĂș A, Isabella G, and Irvin G. Are great associates, they make sure your order is great and always have a smile on their faces! This store is always clean and every associate Iâve had the pleasure of meeting has been friendly and professional. Thanks again for an amazing customer experience!
Atmosphere: 5
Food: 5
Service: 5
Worst experience ever ,the lady that works there instead of doing her work, was disrespecting the new employee in front of CustomersâŠ.. I will never come here ever again.
Atmosphere: 1
Food: 1
Service: 1
90% bread 10% fillings mmmmmmm I love bread mmmmâŠ. Shoulda gone somewhere else favoritism goes crazy.
Atmosphere: 1
Food: 1
Service: 1
They're fast and with good attitude
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
Loading...