Wendy's
2570 Dempster St, Des Plaines
(847) 827-2849
Recent Reviews
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I've been coming to this location for the past 3 years as I work close. This location has recently decided to give you a large without asking you. Other Wendy's give you a medium size and ask if you want a large size. Make sure that they don't just upcharge you and give you a larger size.
Atmosphere: 3
Food: 4
Service: 3
I recently stopped by this Wendy’s location and was surprised at how they hooked it up! I ordered the grilled chicken ranch wrap, and it was a bomb! It was packed with juicy chicken and fresh ingredients but the biggest thing to me that made me write this review was that it was so big and filling compared to wraps I’ve had at other locations, where they skimp on the chicken and leave you disappointed. Not here! They had this wrap loadedddd!!!!!!
The atmosphere was another highlight. The place was spotless, with a cozy setup with a TV, a fireplace, and comfortable couches that made it feel more like a lounge than a fast food spot. The staff was super friendly, and the service was impressively quick, perfect for a busy day.
This Wendy’s has set a new standard for me. If you’re looking for a quick bite to eat and a welcoming environment, this is the place to go!
Atmosphere: 5
Food: 5
Service: 5
I used to come here all the time, and it was perfect, friendly stuff members, nice food. I gave it a 5 star review before. But unfortunately I have to lower it. Since the service became bad, food prep, and the wendies app/website never works. Had an incident when random high school kids were fooling around, and they got kicked out. And I was just working on my schoolwork, and for some reason, I got kicked out too, when I asked why I never got an answer and had to leave in the cold weather. They also started messing up my orders more frequently and not fixing it when I ask them to.
Atmosphere: 2
Food: 1
Service: 1
Very upset with this wendys, I came here all the time before but it's genuinely so bad now. Incredibly horrible service, I asked for a meal that was on the menu and the worker gave me the nastiest look telling me they don't sell that and I don't know what I'm talking about, even though I said it very clearly and showed the menu. After about 5 minutes I heard a worker tell her they do sell it and it's on the menu and she just yelled me over. Not only that but I also politely asked like three times for a frosty that I ordered which she didn't give me and the worker lady just looked at me, rolled her eyes, and completely ignored me. They also put locks on the bathroom doors, closed of half the dining area for no reason (no dirt no spills, nothing was wrong). Like a month before this all the teenagers who were quietly eating and talking amongst themselves were kicked out even though they were not done with food into the cold just because one group of friends was being loud (they could have just kicked the loud ones out and left alone the normal ones?) I just watched in shock, and when asked what was wrong with them they just kept repeating "manager said so" "because we can". This is absolutely disrespectful and disgusting behavior, not only is their costumer service horrible, their food isn't even that well made. Would not recommend.
Kid-friendliness: Not kid friendly
Atmosphere: 1
Food: 1
Service: 1
Customer service sucks here.
Great parking, good menu but mistake in our order which was not ok because little kids are very hard when it comes to eating
Atmosphere: 5
Food: 5
Service: 3
Very very busy place. Restrooms are locked & needs code, but clean. The best spicy chicken burgers I ever had. Crispy as it supposed to be. Had super duper time with kids.
Vegetarian options: Order online, app or kiosk. Extremely busy place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Grilled Chicken Ranch Wrap
Better than McDonald's.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Spicy Chicken Sandwich
The chicken sandwich is great better than chic fila
Atmosphere: 2
Food: 3
Service: 4
Great customer service and fresh food without asking.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Restaurantji Recommends
Whenever I got to Wendy’s, the packaging of the food is ok-not good and the taste is pretty good.
I also had the Krabby Patty meal, it was basically a generic meal, I’d rather have gotten what I usually get; the pineapple frosty wasn’t mixed together at all and after I mixed it, it wasn’t that great.
Prices are ok too.
Food: 4
Service: 2
Recommended dishes: Chicken Nuggets and Fries
Just got a
Service: 5
The best Wendy's we've visited in a VERY VERY long time. The food was hot and fresh and delicious, service was very friendly. The Coca-Cola Freestyle machine is super fun, and the dining area was clean and comfortable! We liked sitting at the seats by the windows :) Would gladly stop here again on a road trip
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Chicken Sandwich
Quick and understanding ?
Parking: Bike parking available.
Atmosphere: 5
Food: 5
Service: 5
Best breakfast I've had at a fast food establishment ever!
Atmosphere: 5
Food: 5
Service: 5
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