Very friendly and happy staff! Lots of treats for everyone.
Atmosphere: 5
Food: 5
Service: 5
Jessica Lynn
Super polite and attentive employees I haven’t had Dunkin for 2 weeks as there were none and the girl made my coffee EXACTLY HOW I ASKED FOR IT!!!! Couldn’t have had a better experience after having to go elsewhere for the past 2 weeks thank u!!
Atmosphere: 5
Food: 5
Service: 5
Dottie T
Called for info on ground coffee..person was not sure of product..I was asked do I mean ground coffee ..was told up front but had no other info.. so sad this person did not know about product enough to answer my questions..so sad
Joshua Anderson
Was a great stop donuts were fresh and good the drinks were great. Customer service was fast and friendly and the place was nice. I'd go there again.
Atmosphere: 5
Food: 5
Service: 5
Steve Bell
Nice new store. Service and drinks are always good.
Atmosphere: 5
Food: 4
Service: 5
Isabelle Busby
The worker was clearly high, she completely forgot to add coffee to my latte and gave me a cup of almond milk and syrup. Forgot to give us our food and had an attitude when we tried to clarify what was wrong with the order...I gave up and left with my wrong order bc she was too high to understand.
Melissa Fredericks
I don't want to say I'm a coffee snob but if I am in town I am always grabbing a coffee from somewhere. Dunkin coffee isn't at the top of my favorite list but the customer service this store has is amazing! They are so friendly and I have never had an order wrong or when I end up having my order door dashed everything is packaged and handled with care.
victor de la puente, jr.
8 am DONUTS NOT FRESH
Janis Payne
Literally every single time they mess up my order. Countless times they give me a smaller size coffee than I ordered and paid for. 99% of the time I have to go back because they didn’t put in the flavor. One day they put my flavor for my coffee in my child’s drink instead of mine, causing hers to be overly sweet. I have never had this issue with the Rock Falls location, but the Dixon location is awful!! I’m not ever going back. Waste of money! Almost $4 for a coffee I expect it to be made right & the size I paid for. I gave it a final chance today, but again they gave me a smaller size than what I paid for. Done & I will never recommend it to anyone. I’d rather drive way out of my way to get good service than deal with this every day.
I always enjoy visiting the Dixon Dunkin! Thank you! ♥️
Atmosphere: 5
Food: 5
Service: 5
Courtney Cooper
ALWAYS out of things and every time I have went there my order is always wrong. Wrong donut or the drink is messed up. Tried to get a Halloween bucket for my kids, they offered to sell me the bucket but were out of the donuts. Why would I pay for just the bucket? They had special donuts posted in the drive thru. Tried to order them, they were out of those too. Why have them posted then? Seriously needs a revamp! I’ve been to so many other Dunkin’s WAY better than this one all around! Today was the last time I try to give them business
Joaney Shuck
Was given wrong order. Had to go around the block to get correct order which made us late for school.
Taste gross
Atmosphere: 1
Food: 1
Service: 1
Very friendly and happy staff! Lots of treats for everyone.
Atmosphere: 5
Food: 5
Service: 5
Super polite and attentive employees I haven’t had Dunkin for 2 weeks as there were none and the girl made my coffee EXACTLY HOW I ASKED FOR IT!!!! Couldn’t have had a better experience after having to go elsewhere for the past 2 weeks thank u!!
Atmosphere: 5
Food: 5
Service: 5
Called for info on ground coffee..person was not sure of product..I was asked do I mean ground coffee ..was told up front but had no other info.. so sad this person did not know about product enough to answer my questions..so sad
Was a great stop donuts were fresh and good the drinks were great. Customer service was fast and friendly and the place was nice. I'd go there again.
Atmosphere: 5
Food: 5
Service: 5
Nice new store. Service and drinks are always good.
Atmosphere: 5
Food: 4
Service: 5
The worker was clearly high, she completely forgot to add coffee to my latte and gave me a cup of almond milk and syrup. Forgot to give us our food and had an attitude when we tried to clarify what was wrong with the order...I gave up and left with my wrong order bc she was too high to understand.
I don't want to say I'm a coffee snob but if I am in town I am always grabbing a coffee from somewhere. Dunkin coffee isn't at the top of my favorite list but the customer service this store has is amazing! They are so friendly and I have never had an order wrong or when I end up having my order door dashed everything is packaged and handled with care.
8 am DONUTS NOT FRESH
Literally every single time they mess up my order. Countless times they give me a smaller size coffee than I ordered and paid for. 99% of the time I have to go back because they didn’t put in the flavor. One day they put my flavor for my coffee in my child’s drink instead of mine, causing hers to be overly sweet. I have never had this issue with the Rock Falls location, but the Dixon location is awful!! I’m not ever going back. Waste of money! Almost $4 for a coffee I expect it to be made right & the size I paid for. I gave it a final chance today, but again they gave me a smaller size than what I paid for. Done & I will never recommend it to anyone. I’d rather drive way out of my way to get good service than deal with this every day.
Restaurantji Recommends
I always enjoy visiting the Dixon Dunkin! Thank you! ♥️
Atmosphere: 5
Food: 5
Service: 5
ALWAYS out of things and every time I have went there my order is always wrong. Wrong donut or the drink is messed up. Tried to get a Halloween bucket for my kids, they offered to sell me the bucket but were out of the donuts. Why would I pay for just the bucket? They had special donuts posted in the drive thru. Tried to order them, they were out of those too. Why have them posted then? Seriously needs a revamp! I’ve been to so many other Dunkin’s WAY better than this one all around! Today was the last time I try to give them business
Was given wrong order. Had to go around the block to get correct order which made us late for school.
Atmosphere: 2
Food: 4
Service: 2
Great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sourdough Breakfast Sandwich, Chorizo & Egg Dunkin' Wrap, Iced Latte
Great newer location. Clean with friendly service! Love the Sparked Drinks.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Sourdough Breakfast Sandwich
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