I’ve never been a fast food employee, so there’s things I don’t understand. But as a bigger fella that frequently visits fast food restaurants I have an idea of how the should run. And this Taco Bell is an absolute atrocity of a place. Not one time in the last three years that my family has gotten food there has it been correct completely. Literally zero times. Sometimes it’s made wrong from what we ordered, but mostly just missing items. And the wait time, if you choose to go in to try and eliminate the missing items, is abysmal. Tonight my wife ordered on the app to eliminate wait time, it took me 7 minutes to get there from home after the order was placed, and I still waited in the restaurant for 40 minutes. To the point that the 6 people dining in were asking how big my order was, or if they took mine by accident. After I received the order I left in a hurry due to be frustrated, and wouldn’t you know it, we were missing items when I got home and checked. Now this is not a dig against Taco Bell as a whole. But just in Dixon, IL. I don’t know how much they are being paid, I’m sure it’s not an extravagant amount, but do your job correctly. Every employee that I’ve seen or been in contact with there in the last few years, shouldn’t be allowed to wipe themselves, because it’s apparent they don’t know how. Please stop hiring people just to have a warm body to stand in the way. It’s getting out of hand.
Atmosphere: 3
Food: 2
Service: 1
Amber Keener
They got my order wrong again! This is Everytime thing. Maybe if the employee at the window was more worried about taking customers orders than her co workers then she wouldve gotten it correct
Food: 1
Service: 1
LerreL ReLLeR
Slooowwwwwwwwwwwwww drive through
Atmosphere: 1
Food: 3
Service: 1
Bearded McFly
It takes like half an hour to get food anymore, no matter how you order (app, inside kiosk, or drive through) or if I'm the only one there not.
Brynlee izer
They took forever we waited in line for 25 minutes people behind us got their food before us and we only had 3 things. The workers weren’t friendly and the food was freezing cold.
Atmosphere: 3
Food: 2
Service: 1
Dale Earn
Do not eat here. Thank me later. Store is ran by actual clowns. I went in due to an issue which I saved the food from. While in the store I took the managers business card. The manager comes out and says put my gift card back lmao. I have cameras. I stated not very good then cause I took your business card not an empty gift card. I returned the business card and left and will never return insane!!!!!!!!!!!!!!!!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Cody story
Waited 25 mins for food with 2 people actually working and 2 people on break the entire time I was here really bad management here would not recommend
Atmosphere: 1
Food: 5
Service: 2
Amanda Estes
Floors and counters are always a hot mess, especially in the kitchen areas. Food, wrappers, lids, etc all over the floors. Always have to wait an INCREDIBLY long time for your food, no matter what time of day it is. About 50% of the time your order will be wrong. 0/10 for this Taco Bell.
Jay Pennington
MELISSA THE CASHIER WAS AMAZING. BUT THE WAIT TIME WAS A JOKE. 25 MINS JUST TO GET FOOD. AND ITS LIKE THAT ALL THE TIME. WOULDNT RECOMMEND GOING DURING LUNCH OR YOU WILL BE LATE GETTING BACK TO WORK WITH NO TIME TO EAT.
Parking: J
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Crunchwrap Supreme
two cows
Good economical meal. Little short on hamburger in the taco
42 minutes in a drive-through, I would have left if I wasn’t blocked in, they got my order right after asking me at the window again what I ordered…
Atmosphere: 2
Food: 2
Service: 1
Neat Dolphin
This place is extremely slow and mismanaged. Average wait time at slow periods is 10-30 minutes. Compared to the previously conveyor belt like movement they had before. Poorly staffed and in need of repair inside. Many safety hazards in the store that harm customers and employees. I recommend staying away from this location for the foreseeable future. Employees seem generally nice, must be a management issue.
Vegetarian options: Some vegetable and a tortilla.
Parking: Its a parking lot for a food place?
Wheelchair accessibility: Ramp into the store.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Crunchwrap Supreme
Dana Flory
As a former quick service food manager, I understand how demanding this work can be. Now, let’s talk about this chaos wagon…
I placed a drive thru order in the app so I know that the order is noting all the instructions and proper ingredients for my order. I have a child that hates nacho cheese, so I added comment to the order as well.
We pull up to the drive and there are two cars ahead. When I get to the kiosk outside, I give my information, confirm my order. What should have been a five minute wait was nearly 25 minutes. I asked the girl at the window what is the hold up with times and she gives me a blank stare. She just stands there idly.
When they moved us to the side of the building, I had my food delivered by a rude young man.
Atmosphere: 1
Food: 1
Service: 1
Jason Ramos
Manager was awesome dealing with a very rude customer.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Quesadilla
Mentor Qulafi
I go there twice a week sometimes more. I never have a problem with Anyone except this new store manager, which has no clue how to run the business I went there with my family after trick-or-treating and we wore tired, cold and hungry, especially my four year old was starving and almost falling asleep due to waiting almost an hour for her and our food. And on top of it we didn’t get our food or money back and all this occurred because the manager was serving the drive-through Customers only so she didn’t mess up Drive-through time And get written up so she can get a raise and benefit her pocket, but who cares for the customer inside after according to her, we’re waiting 45 minutes to an hour, I finally asked nice and polite at first time and she said something I didn’t hear her roll her eyes and ignored me after 20 minutes longer snapped and I said where is my food and I said something like what are you guys on taking forever and why are you only serving drive-through not inside customers she made a big deal that she said I’m the store manager this is my store and end up calling the cops on me and false accusation saying I hit one car when I left after she refused to give my money back for the food which I didn’t receive because still wasn’t ready an hour later And and I guess one of that person that had the car was a family member or friend that went with a story that the car got hit. I never touched their car because my truck has back up camera and at the same time I was showing my kids saw the camera works in the back up. Show the lines when I was 10 feet away from the car when I drive after this demonstration to my kids, on the camera work I’m back on my truck now I’m getting accused for that it’s called cordon telling the police false information and reporting a fraud friend of her/family that the car got hit with my truck and their car didn’t have a scratch on except one little dent on the right side of the car that was already rusted that they claimed when probably happens a year ago that they had that damage I’m gonna sue them for false accusation and harassment.
I’ve never been a fast food employee, so there’s things I don’t understand. But as a bigger fella that frequently visits fast food restaurants I have an idea of how the should run. And this Taco Bell is an absolute atrocity of a place. Not one time in the last three years that my family has gotten food there has it been correct completely. Literally zero times. Sometimes it’s made wrong from what we ordered, but mostly just missing items. And the wait time, if you choose to go in to try and eliminate the missing items, is abysmal. Tonight my wife ordered on the app to eliminate wait time, it took me 7 minutes to get there from home after the order was placed, and I still waited in the restaurant for 40 minutes. To the point that the 6 people dining in were asking how big my order was, or if they took mine by accident. After I received the order I left in a hurry due to be frustrated, and wouldn’t you know it, we were missing items when I got home and checked. Now this is not a dig against Taco Bell as a whole. But just in Dixon, IL. I don’t know how much they are being paid, I’m sure it’s not an extravagant amount, but do your job correctly. Every employee that I’ve seen or been in contact with there in the last few years, shouldn’t be allowed to wipe themselves, because it’s apparent they don’t know how. Please stop hiring people just to have a warm body to stand in the way. It’s getting out of hand.
Atmosphere: 3
Food: 2
Service: 1
They got my order wrong again! This is Everytime thing. Maybe if the employee at the window was more worried about taking customers orders than her co workers then she wouldve gotten it correct
Food: 1
Service: 1
Slooowwwwwwwwwwwwww drive through
Atmosphere: 1
Food: 3
Service: 1
It takes like half an hour to get food anymore, no matter how you order (app, inside kiosk, or drive through) or if I'm the only one there not.
They took forever we waited in line for 25 minutes people behind us got their food before us and we only had 3 things. The workers weren’t friendly and the food was freezing cold.
Atmosphere: 3
Food: 2
Service: 1
Do not eat here. Thank me later. Store is ran by actual clowns. I went in due to an issue which I saved the food from. While in the store I took the managers business card. The manager comes out and says put my gift card back lmao. I have cameras. I stated not very good then cause I took your business card not an empty gift card. I returned the business card and left and will never return insane!!!!!!!!!!!!!!!!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Waited 25 mins for food with 2 people actually working and 2 people on break the entire time I was here really bad management here would not recommend
Atmosphere: 1
Food: 5
Service: 2
Floors and counters are always a hot mess, especially in the kitchen areas. Food, wrappers, lids, etc all over the floors. Always have to wait an INCREDIBLY long time for your food, no matter what time of day it is. About 50% of the time your order will be wrong. 0/10 for this Taco Bell.
MELISSA THE CASHIER WAS AMAZING. BUT THE WAIT TIME WAS A JOKE. 25 MINS JUST TO GET FOOD. AND ITS LIKE THAT ALL THE TIME. WOULDNT RECOMMEND GOING DURING LUNCH OR YOU WILL BE LATE GETTING BACK TO WORK WITH NO TIME TO EAT.
Parking: J
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Crunchwrap Supreme
Good economical meal. Little short on hamburger in the taco
Atmosphere: 3
Food: 2
Service: 3
Restaurantji Recommends
42 minutes in a drive-through, I would have left if I wasn’t blocked in, they got my order right after asking me at the window again what I ordered…
Atmosphere: 2
Food: 2
Service: 1
This place is extremely slow and mismanaged. Average wait time at slow periods is 10-30 minutes. Compared to the previously conveyor belt like movement they had before. Poorly staffed and in need of repair inside. Many safety hazards in the store that harm customers and employees. I recommend staying away from this location for the foreseeable future. Employees seem generally nice, must be a management issue.
Vegetarian options: Some vegetable and a tortilla.
Parking: Its a parking lot for a food place?
Wheelchair accessibility: Ramp into the store.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Crunchwrap Supreme
As a former quick service food manager, I understand how demanding this work can be. Now, let’s talk about this chaos wagon…
I placed a drive thru order in the app so I know that the order is noting all the instructions and proper ingredients for my order. I have a child that hates nacho cheese, so I added comment to the order as well.
We pull up to the drive and there are two cars ahead. When I get to the kiosk outside, I give my information, confirm my order. What should have been a five minute wait was nearly 25 minutes. I asked the girl at the window what is the hold up with times and she gives me a blank stare. She just stands there idly.
When they moved us to the side of the building, I had my food delivered by a rude young man.
Atmosphere: 1
Food: 1
Service: 1
Manager was awesome dealing with a very rude customer.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Quesadilla
I go there twice a week sometimes more. I never have a problem with Anyone except this new store manager, which has no clue how to run the business I went there with my family after trick-or-treating and we wore tired, cold and hungry, especially my four year old was starving and almost falling asleep due to waiting almost an hour for her and our food. And on top of it we didn’t get our food or money back and all this occurred because the manager was serving the drive-through Customers only so she didn’t mess up Drive-through time And get written up so she can get a raise and benefit her pocket, but who cares for the customer inside after according to her, we’re waiting 45 minutes to an hour, I finally asked nice and polite at first time and she said something I didn’t hear her roll her eyes and ignored me after 20 minutes longer snapped and I said where is my food and I said something like what are you guys on taking forever and why are you only serving drive-through not inside customers she made a big deal that she said I’m the store manager this is my store and end up calling the cops on me and false accusation saying I hit one car when I left after she refused to give my money back for the food which I didn’t receive because still wasn’t ready an hour later And and I guess one of that person that had the car was a family member or friend that went with a story that the car got hit. I never touched their car because my truck has back up camera and at the same time I was showing my kids saw the camera works in the back up. Show the lines when I was 10 feet away from the car when I drive after this demonstration to my kids, on the camera work I’m back on my truck now I’m getting accused for that it’s called cordon telling the police false information and reporting a fraud friend of her/family that the car got hit with my truck and their car didn’t have a scratch on except one little dent on the right side of the car that was already rusted that they claimed when probably happens a year ago that they had that damage I’m gonna sue them for false accusation and harassment.
Atmosphere: 2
Food: 5
Service: 1
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