This one has gone downhill fast. I know there are lots of people needing quality staff but 2 1/2 hours for 1 pizza and salad? I have ordered multiple times from here and it just continues to get worse. You need to be updating the online tracker to have the estimated time more accurate or stop taking orders till this location can handle orders. I canceled my order and drove to bethalto with it ready within normal time.
Service: 1
Athena Davenport
I'm so tired of not being able to order. I constantly have troubles with your app. They send me emails all the time and when I sign in it's says not found wrong email and password I know it's right. It never lets me donate to st. Jude's either. Pizzas been burnt, dried out, sloppy, or not cooked all the way. Let me run that Domino's I guarantee those employees will work and learn to make pretty pizzas. And that place would also be very clean and would get a lot more business. I can guarantee that. I pretty much run a store now and I worked with very lazy young men and know they work for their paycheck and the store is much cleaner and nicer and we have more business. Get that Domino's in check and you will get more Happy customers and business.
Torin Shaw
I have ordered from the East Alton location and for the past 3 times the food never came or it was 2-3 hours later. By the time I got my food it was cold
Michelle Randolph
Today at lunchtime 1/26/2024 I had the fastest and best service from this East Alton, IL. Domino's.
Atmosphere: 5
Food: 5
Service: 5
Tanner Baldwin
Expired pizza dough. Pizza crust was literally sour and flat. Unedible, left a bad aftertaste. Waited on hold for 10
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Pepperoni Pizza
logan thome
Consistently the slowest Domino's I've ever ordered from. Over the past few years we've given them chance after chance, because, frustratingly enough, the food is quite good when the stars align and it gets delivered within an hour-and-a -half of placing the order.But tonight marks the third consecutive order that's arrived two hours after payment, and I'm terribly disappointed. If pickup is the only way to actually get food from here, then I'd rather just travel the extra 2 minutes to Joe's for a better product overall...Worst of all, absolutely no updates are ever given by the local store alerting me that the delivery time of "35 minutes" on the website were wildly underestimated. And when I call 2 hours later to get some form information on our order, the delay is routinely blamed on staffing shortages.Apologies for the atypically grumpy review; but writing on an empty stomach leads to all sorts of grumblings... After 2.5 hours of waiting, we had to cancel our order and go get Taco Bell.
Horrible experience, we ordered one pizza and 8 wings and got told a 40 minute wait, that is no problem. Two hours later we finally got to Dominoes support after being hung up on by the store, and they tell us that we are 14 orders behind. I understand being busy but at least let people know that before they try to order their dinners.
Marie Cavasher
Ordered the veggie sandwich. The fillings were very skimpy compared to past orders. Disappointing.
Atmosphere was awesome, the manger really cares and enjoys her job and you can tell.
Atmosphere: 5
Food: 5
Service: 5
Anthony Griggs
Messed up my order. Still expected to pay for full order when whole order wasn't their. And had proof they didn't bring full
Atmosphere: 1
Food: 1
Service: 1
Nakeya D
I wouldn't recommend this particular Dominos after this experience. Arrived 30 minutes after my pizza was ordered through the app via the drive thru window. For about 5 minutes they were unable to locate my pizza. Finally, I was told my pizza was coming out of the oven. After 15-20 minutes, & several workers asking if I had been helped, I finally received my pizza. It was hot, but could have been made better.
Atmosphere: 1
Food: 3
Service: 1
Chance Stone
Honestly, this location is ridiculous. My friends and I ordered 2 medium pizzas around 5:30 pm. 2 hours went by and the pizza was not delivered. Do NOT order from here. Service was terrible when we called, pizza was burnt and waited 2 hours to receive pizza. This is everyday thing. Save your time and shop somewhere else.
Atmosphere: 1
Food: 1
Service: 2
Nesie Jay
Ordered a pizza 3 weeks ago didn't take long and staff was amazing especially the manager today tho ordered a pizza(veggie)and chicken alfredo 10/10 recommendVegetarian options: Yes
exceptional
Love the thin crust meat lover's, mmmmmmmhh good.
Atmosphere: 4
Food: 4
Service: 4
This one has gone downhill fast. I know there are lots of people needing quality staff but 2 1/2 hours for 1 pizza and salad? I have ordered multiple times from here and it just continues to get worse. You need to be updating the online tracker to have the estimated time more accurate or stop taking orders till this location can handle orders. I canceled my order and drove to bethalto with it ready within normal time.
Service: 1
I'm so tired of not being able to order. I constantly have troubles with your app. They send me emails all the time and when I sign in it's says not found wrong email and password I know it's right. It never lets me donate to st. Jude's either. Pizzas been burnt, dried out, sloppy, or not cooked all the way. Let me run that Domino's I guarantee those employees will work and learn to make pretty pizzas. And that place would also be very clean and would get a lot more business. I can guarantee that. I pretty much run a store now and I worked with very lazy young men and know they work for their paycheck and the store is much cleaner and nicer and we have more business. Get that Domino's in check and you will get more Happy customers and business.
I have ordered from the East Alton location and for the past 3 times the food never came or it was 2-3 hours later. By the time I got my food it was cold
Today at lunchtime 1/26/2024 I had the fastest and best service from this East Alton, IL. Domino's.
Atmosphere: 5
Food: 5
Service: 5
Expired pizza dough. Pizza crust was literally sour and flat. Unedible, left a bad aftertaste. Waited on hold for 10
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Pepperoni Pizza
Consistently the slowest Domino's I've ever ordered from. Over the past few years we've given them chance after chance, because, frustratingly enough, the food is quite good when the stars align and it gets delivered within an hour-and-a -half of placing the order.But tonight marks the third consecutive order that's arrived two hours after payment, and I'm terribly disappointed. If pickup is the only way to actually get food from here, then I'd rather just travel the extra 2 minutes to Joe's for a better product overall...Worst of all, absolutely no updates are ever given by the local store alerting me that the delivery time of "35 minutes" on the website were wildly underestimated. And when I call 2 hours later to get some form information on our order, the delay is routinely blamed on staffing shortages.Apologies for the atypically grumpy review; but writing on an empty stomach leads to all sorts of grumblings... After 2.5 hours of waiting, we had to cancel our order and go get Taco Bell.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Chicken Wings, Tater Tots, Pepperoni Pizza
Horrible experience, we ordered one pizza and 8 wings and got told a 40 minute wait, that is no problem. Two hours later we finally got to Dominoes support after being hung up on by the store, and they tell us that we are 14 orders behind. I understand being busy but at least let people know that before they try to order their dinners.
Ordered the veggie sandwich. The fillings were very skimpy compared to past orders. Disappointing.
Atmosphere: 4
Food: 1
Service: 4
Restaurantji Recommends
Atmosphere was awesome, the manger really cares and enjoys her job and you can tell.
Atmosphere: 5
Food: 5
Service: 5
Messed up my order. Still expected to pay for full order when whole order wasn't their. And had proof they didn't bring full
Atmosphere: 1
Food: 1
Service: 1
I wouldn't recommend this particular Dominos after this experience. Arrived 30 minutes after my pizza was ordered through the app via the drive thru window. For about 5 minutes they were unable to locate my pizza. Finally, I was told my pizza was coming out of the oven. After 15-20 minutes, & several workers asking if I had been helped, I finally received my pizza. It was hot, but could have been made better.
Atmosphere: 1
Food: 3
Service: 1
Honestly, this location is ridiculous. My friends and I ordered 2 medium pizzas around 5:30 pm. 2 hours went by and the pizza was not delivered. Do NOT order from here. Service was terrible when we called, pizza was burnt and waited 2 hours to receive pizza. This is everyday thing. Save your time and shop somewhere else.
Atmosphere: 1
Food: 1
Service: 2
Ordered a pizza 3 weeks ago didn't take long and staff was amazing especially the manager today tho ordered a pizza(veggie)and chicken alfredo 10/10 recommendVegetarian options: Yes
Food: 5
Service: 5