We took my mom here for what we thought would be an enjoyable birthday dinner for my mom, well we were wrong and I will never come back to this place for anything not even for a drink of water on a 100 degree day. This was my first (and last) time ever eating here. We will start with my arrival, first off it's a bar so most customers probably come at night and their parking lot was so dark I couldn't see my bright orange car from 3 cars away. Then I get inside and it's not bad for a hole in the wall place that has been there for years. So I get seated as the rest of my family had already arrived and ordered drinks. I sat there for about 10min waiting to give my drink order, not a big deal I was the late one, and we ordered a couple appitizers. I got a drink finally and our appitizers. It took almost another half hour to get our order taken (the current waitress was ending her shift and more worried about the trip she was about to take, while the new waitress got ready to start her shift). We finally got order taken but before we ordered we were informed that they were out of some things on the menu, which 2 of the items my mom and grandma did want. So instead our order was 2 giant cheeseburgers and 3 steaks well done. It took probably close to another half hour for our food to come out, we went and smoked and threw a couple dollars in the slot machines that were there. Finally our food was there, been there an hour at this point. The cheese burgers looked really good, but the steaks on the other hand we could tell at first sight without even cutting into them that they were not well done (you could see blood sitting on top the steaks). The waitress insisted we cut into our steaks to see if they were cooked enough, well they were not they all 3 were sitting in puddles of blood and were completely pink on the inside, my mom's looked fresh off the cow it was so bloody. So we sent them back, the waitress apologized and said this had been happening all day and she didn't know what was going on. About 7min later we got our steaks back for the 2nd time, you can tell they were put back on the gill on the outside of the steaks but we cut into them again and they are still pink, so we sent them back again, I had even made a comment about how they just needed to cook mine on the one side a little longer and it would be ok, again the waitress apologized, and I must add she was so sweet and patient and apologetic the whole time. So we wait again and we finally get our steaks for the 3rd time, been there almost an hour and a half at this point, this time the owner followed the waitress out with our steaks. He already had an attitude and made a comment about how the steaks were super well done. You could clearly see the steaks were now burnt on the outside and wouldn't you know it still pink on the inside. This is when the owner started getting extremely rude and raising his voice at us saying that the steaks were well done and made a comment about us having been there 3 hours already, ok arrived at 6:30pm and his outburst was at 8pm not 3 hours, anyways not important, so I picked up my steak with my hands and said this is not well done when a steam of blood poured out of my burnt steak that hurt my finger tips to squeeze because it was so charred. The OWNER let me repeat that this is the OWNER of this establishment started throwing a bigger fit told the waitress to not charge us for the steaks that we all were going to pay for, eventhough we should not have and did not, and told us all that we needed to leave and not ever come back, no problem we will not be back, but I told him he did not need to be an a**hole. The oh so sweet waitress came back and stared getting us all crashed out while the again OWNER went to another table and proceeded to talk about us. When he was done taking about us to the other table he went and sat at the end of the bar and stared at all of us until we left. But before we left we made sure our oh so sweet waitress got her tip and gave her a birthday cupcake.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Mushrooms
Judith Roe
I will never eat there again ! You know, my husband and I have been going there for many many years, I never complained we really enjoyed eating thereThen I started taking my family there, cause the food in the service was really good Now I won’t go back there. I took my daughter there for her birthday and Three of us ordered sirloin steaks, and all three of us had to send our steaks back three times the third time the manager comes to our table yelling at us telling us they were cooked and they weren’t they were still bleeding and then he had the nerve to tell us to never come back, and then told us we were there for three hours and we’d only been there an hour and a half then turned around right in front of us and talk to his customers about us. This was all very unprofessional and uncalled, for it should’ve been handled in a totally different way
candi Shores
Took my mom there for her birthday. They ordered steak well done. Had to send it back 3 times. The last time coming out still bloody. Owner came out yelling and said what’s wrong now, sister said sr. This is not well done it’s still bleeding. He yells at us saying don’t come back we been there three hours( we was there a hour and half). The server was nice and she kept apologizing for what happened. I gave her a cupcake and said it wasn’t on her. We told her thank you. I have never been verbally abused by an owner of a restaurant.
Atmosphere: 1
Food: 1
Service: 1
Tammy Smith
My family took me there for my birthday we had to send our steaks back three times and they were still bleeding the owner comes up and starts yelling at us like it was our fault, when he should have went back and consulted his Cooks instead of yelling at us, and then telling us to not to come back again and was telling us that we had been there 3 hours and we hadn't, we were only there an hour and a half and then on top of that he went and talked about us to other customers ..
Food: 1
Service: 5
Richard Shores
Man if I could give a no star the owner is a absolute piece of work. don’t worry buddy we won’t be coming here again how you going to disrespect a table of ladies there for a birthday dinner because y’all couldn’t cook a steak to save your life. Man this place has totally tanked go here if you want to be verbally assaulted by a “ man “
Atmosphere: 1
Food: 1
Service: 1
Tracy
Fries need to be cooked a bit longer. A little "wormy."Long island teas by Sara are awesome!
Atmosphere: 5
Food: 4
Service: 5
Rebecca Kehr
Always great food. Molly Jo was an excellent server...definitely recommend!
Atmosphere: 4
Food: 4
Service: 5
C B
Great value for the quality of food served. Less fat on their steaks than Texas Roadhouse at a $10 savings. Friendly properiters run the place. You can talk to the guy who cooked your ? steak. Another one of the fine local Alton Mom and Pop restaurants that makes Alton unique compared to the chains of Fairview Heights and Shiloh.
Atmosphere: 4
Food: 5
Service: 5
Santa X
Subway was closed so we enjoyed steaks and chops at Magnums.
Atmosphere: 5
Food: 5
Service: 5
MaryAnn Green
Met family there for lunch. I had the pork tenderloin sandwich, which was huge. It was very tasty. I did not order any sides, which was a good thing since i was only able to eat half of the sandwich. I had thevrest for dinner that night. The sandwich was very reasonably priced. Other members of the family ordered salad, hamburgers, steak sandwiches with fries and the pork steak special. All items were reasonably priced and portions were large.
Been there 3 times and two of them I had burgers and everything was good. Third time there got the prime rib as did 3 friends with me and all we not great 2 were not cooked right and 2 were tough couldn't chew. Suggest getting burgers if you go.
Atmosphere: 3
Food: 3
Service: 2
Kenneth Nichols
Outstanding fried chicken, gotta try it soon...
Atmosphere: 5
Food: 5
Service: 5
Halliea Milner
Great dive with good food at good prices.
Atmosphere: 5
Food: 5
Service: 4
Jenny Moon
This place is a joke, the owner started shutting down and turning the lights off while we were still eating dinner. Then he got an attitude with me when I pointed out we were still in there eating. The waitress was great but we're never coming back, are you kidding me?It was 9:40 on a Saturday and they are open until 2am. I can't imagine turning the lights off on paying customers. Very embarrassing for the owner
Atmosphere: 1
Food: 1
Service: 1
Lorelie Mahanay
I had the French cut pork chop. It was delicious. I would order it again.
We took my mom here for what we thought would be an enjoyable birthday dinner for my mom, well we were wrong and I will never come back to this place for anything not even for a drink of water on a 100 degree day. This was my first (and last) time ever eating here. We will start with my arrival, first off it's a bar so most customers probably come at night and their parking lot was so dark I couldn't see my bright orange car from 3 cars away. Then I get inside and it's not bad for a hole in the wall place that has been there for years. So I get seated as the rest of my family had already arrived and ordered drinks. I sat there for about 10min waiting to give my drink order, not a big deal I was the late one, and we ordered a couple appitizers. I got a drink finally and our appitizers. It took almost another half hour to get our order taken (the current waitress was ending her shift and more worried about the trip she was about to take, while the new waitress got ready to start her shift). We finally got order taken but before we ordered we were informed that they were out of some things on the menu, which 2 of the items my mom and grandma did want. So instead our order was 2 giant cheeseburgers and 3 steaks well done. It took probably close to another half hour for our food to come out, we went and smoked and threw a couple dollars in the slot machines that were there. Finally our food was there, been there an hour at this point. The cheese burgers looked really good, but the steaks on the other hand we could tell at first sight without even cutting into them that they were not well done (you could see blood sitting on top the steaks). The waitress insisted we cut into our steaks to see if they were cooked enough, well they were not they all 3 were sitting in puddles of blood and were completely pink on the inside, my mom's looked fresh off the cow it was so bloody. So we sent them back, the waitress apologized and said this had been happening all day and she didn't know what was going on. About 7min later we got our steaks back for the 2nd time, you can tell they were put back on the gill on the outside of the steaks but we cut into them again and they are still pink, so we sent them back again, I had even made a comment about how they just needed to cook mine on the one side a little longer and it would be ok, again the waitress apologized, and I must add she was so sweet and patient and apologetic the whole time. So we wait again and we finally get our steaks for the 3rd time, been there almost an hour and a half at this point, this time the owner followed the waitress out with our steaks. He already had an attitude and made a comment about how the steaks were super well done. You could clearly see the steaks were now burnt on the outside and wouldn't you know it still pink on the inside. This is when the owner started getting extremely rude and raising his voice at us saying that the steaks were well done and made a comment about us having been there 3 hours already, ok arrived at 6:30pm and his outburst was at 8pm not 3 hours, anyways not important, so I picked up my steak with my hands and said this is not well done when a steam of blood poured out of my burnt steak that hurt my finger tips to squeeze because it was so charred. The OWNER let me repeat that this is the OWNER of this establishment started throwing a bigger fit told the waitress to not charge us for the steaks that we all were going to pay for, eventhough we should not have and did not, and told us all that we needed to leave and not ever come back, no problem we will not be back, but I told him he did not need to be an a**hole. The oh so sweet waitress came back and stared getting us all crashed out while the again OWNER went to another table and proceeded to talk about us. When he was done taking about us to the other table he went and sat at the end of the bar and stared at all of us until we left. But before we left we made sure our oh so sweet waitress got her tip and gave her a birthday cupcake.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Mushrooms
I will never eat there again ! You know, my husband and I have been going there for many many years, I never complained we really enjoyed eating thereThen I started taking my family there, cause the food in the service was really good Now I won’t go back there. I took my daughter there for her birthday and Three of us ordered sirloin steaks, and all three of us had to send our steaks back three times the third time the manager comes to our table yelling at us telling us they were cooked and they weren’t they were still bleeding and then he had the nerve to tell us to never come back, and then told us we were there for three hours and we’d only been there an hour and a half then turned around right in front of us and talk to his customers about us. This was all very unprofessional and uncalled, for it should’ve been handled in a totally different way
Took my mom there for her birthday. They ordered steak well done. Had to send it back 3 times. The last time coming out still bloody. Owner came out yelling and said what’s wrong now, sister said sr. This is not well done it’s still bleeding. He yells at us saying don’t come back we been there three hours( we was there a hour and half). The server was nice and she kept apologizing for what happened. I gave her a cupcake and said it wasn’t on her. We told her thank you. I have never been verbally abused by an owner of a restaurant.
Atmosphere: 1
Food: 1
Service: 1
My family took me there for my birthday we had to send our steaks back three times and they were still bleeding the owner comes up and starts yelling at us like it was our fault, when he should have went back and consulted his Cooks instead of yelling at us, and then telling us to not to come back again and was telling us that we had been there 3 hours and we hadn't, we were only there an hour and a half and then on top of that he went and talked about us to other customers ..
Food: 1
Service: 5
Man if I could give a no star the owner is a absolute piece of work. don’t worry buddy we won’t be coming here again how you going to disrespect a table of ladies there for a birthday dinner because y’all couldn’t cook a steak to save your life. Man this place has totally tanked go here if you want to be verbally assaulted by a “ man “
Atmosphere: 1
Food: 1
Service: 1
Fries need to be cooked a bit longer. A little "wormy."Long island teas by Sara are awesome!
Atmosphere: 5
Food: 4
Service: 5
Always great food. Molly Jo was an excellent server...definitely recommend!
Atmosphere: 4
Food: 4
Service: 5
Great value for the quality of food served. Less fat on their steaks than Texas Roadhouse at a $10 savings. Friendly properiters run the place. You can talk to the guy who cooked your ? steak. Another one of the fine local Alton Mom and Pop restaurants that makes Alton unique compared to the chains of Fairview Heights and Shiloh.
Atmosphere: 4
Food: 5
Service: 5
Subway was closed so we enjoyed steaks and chops at Magnums.
Atmosphere: 5
Food: 5
Service: 5
Met family there for lunch. I had the pork tenderloin sandwich, which was huge. It was very tasty. I did not order any sides, which was a good thing since i was only able to eat half of the sandwich. I had thevrest for dinner that night. The sandwich was very reasonably priced. Other members of the family ordered salad, hamburgers, steak sandwiches with fries and the pork steak special. All items were reasonably priced and portions were large.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Been there 3 times and two of them I had burgers and everything was good. Third time there got the prime rib as did 3 friends with me and all we not great 2 were not cooked right and 2 were tough couldn't chew. Suggest getting burgers if you go.
Atmosphere: 3
Food: 3
Service: 2
Outstanding fried chicken, gotta try it soon...
Atmosphere: 5
Food: 5
Service: 5
Great dive with good food at good prices.
Atmosphere: 5
Food: 5
Service: 4
This place is a joke, the owner started shutting down and turning the lights off while we were still eating dinner. Then he got an attitude with me when I pointed out we were still in there eating. The waitress was great but we're never coming back, are you kidding me?It was 9:40 on a Saturday and they are open until 2am. I can't imagine turning the lights off on paying customers. Very embarrassing for the owner
Atmosphere: 1
Food: 1
Service: 1
I had the French cut pork chop. It was delicious. I would order it again.
Atmosphere: 3
Food: 5
Service: 5