Andy's Frozen Custard
1150 S Randall Rd, Elgin
(224) 339-8484
Recent Reviews
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My dad, uncle and cousin love this place! Well, not just THIS Andy's location...ALL OF THEM! The amount of nostalgic memories we've shared here are uncountable and irreplaceable! All the men in our fam love frozen custard, especially when it's made by Andy! Their service is quick and fast, always serving top-notch deliciouso cold treats! Andy's frozen custard never disappoints me or my pops! Hooray for🍦! 🎉
If you’re looking for a sweet treat that never disappoints, Andy’s Frozen Custard is the spot! Their custard is rich, creamy, and always fresh — you can really taste the difference. Whether you go for a classic like the vanilla concrete or something more creative like the seasonal specials, it’s always made to order and served with a smile
Too expensive
Everyone at the Pearl of St.Charles just would like to thank the Andy's entire crew for the delicious ice-cream! We all are very appreciative and grateful for your help and support! Our ice-cream social was a wonderful success! Thank you!
Best around
Disappointed with the “Blueberry Concrete” – it’s just vanilla! If I could I give negative star not even one.
Ordered the new limited-time Blueberry Concrete expecting a rich blueberry flavor blended throughout, but what I got was plain vanilla with maybe a hint of blueberry on top, definitely not blended. It tasted like regular vanilla ice cream, nothing special, and not worth the price. Even check with the employee and they said this is how it should come in even for special or limited time item. Super disappointing for something advertised as a blueberry treat. Feels like false advertising.
Excellent products
Atmosphere: 5
Food: 5
Service: 5
Really enjoyed their pumpkin pie concrete
Food: 5
Service: 5
Recommended dishes: Pumpkin Pie
Ordered a strawberry sundae. Barely any strawberry and barely any peanuts...I don't mind paying extra but it's the saddest sundae I've had for the price!
Food: 2
Service: 4
Great sweet treats and coffee drinks too!
Restaurantji Recommends
My kids love Andy’s! Always good service :-)
Atmosphere: 5
Food: 5
Service: 5
I purchased a caramel apple with pecans yesterday and when I cut it open this afternoon, it was rotten inside. So, I drove 30 minutes to your store and your employees were both super kind and apologized for the rotten apple and offered to either refund or replace the apple. I asked if they could cut it open for me before I left, and they said they weren't allowed to. Which if that's your policy, is not on them. They did, however, offer to open a new box to hopefully get me a fresh one. Like I said before, excellent customer service.
Happily, when I finally got home to open the new apple it was fresh. Sadly, it wasn't a very tasty caramel apple. The caramel was mediocre and the pecans tasted stale. At minimum, offer to cut them open before people leave so you know if they are OK before selling them. I really think you need a new supplier. Perhaps a local orchard? Jonamac Orchard in Malta, IL has amazing caramel apples.
Additionally, my husband had the pumpkin pie concrete yesterday and he said it was quite delicious!
Atmosphere: 5
Food: 3
Service: 5
Andy's is great in my opinion. I always get their Jackhammer and although it is very sweet and filling, I love it as a treat whenever I feel like it. I have had no issues with the wait or service, and in the summer evenings, this place is always filled with customers and adds a nice vibe to the atmosphere.
Atmosphere: 5
Food: 5
Service: 5
It’s Sunday 2pm and they are not open for their business hours. Good luck guessing when they will be.
Service: 1
Food was good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frozen Custard
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