Please be careful buying from this location! They have a known issue with their POS system where they charge your order twice. I used my debit card and was charged twice for a transaction. I called and spoke with the store which was no help at all. They wanted to provide me a credit rather than give me money back.
I then was connected with one of the managers about this issue who is not located at the store. The charge eventually fell off after 5 business days. The main issue is they didn’t even care, nothing was offered for my inconvenience, no follow up was completed to confirm I got my money back, the money was taken out of bank account twice and I had to wait to get the money bank. They are aware about this issue and gave no confirmation they would be or are working on fixing this issue.
Please take your money somewhere else as the way they handled this was extremely poorly and their team should be reevaluated. What a terrible experience and hope this doesn’t happen to anybody else.
Atmosphere: 1
Food: 1
Service: 1
Jeff Olsen
We drove a little way to get here, worth it, love the beef and great fries! We have been back many times since my last review. Still excellent, and your employees were fantastic!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh-Cut French Fries, Hamburger
Donna
Love the food - french fries are great! However, the music was so loud. I asked the staff if they could turn it down, and they said they can't. It's set.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: The Beef Sandwich, Chicago-Style Hot Dog, Fresh-Cut French Fries, Tuesday 1 Hot Dog and Large Fresh Cut Cheese Fries
Bridget Scally
Great! Awesome customer service! They forgot my fry and I went back and they gave me an extra fry!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh-Cut French Fries
Jua L
Everytime you ask for something, extra straw, napkin or ketchup they always forget. How hard is it to remember to add these things. They don’t come out of your paycheck.
Atmosphere: 1
Food: 1
Service: 1
Linda McHone
Love their specials
Atmosphere: 4
Food: 4
Service: 4
Hunter Nikolai
First time customer here. Ordered online for pick up on my way home from work today. I was pleasantly surprised by the cleanliness when I walked in. Courteous and communicative staff behind the counter while getting my order ready. Food is solid, too! Will be back.
Atmosphere: 5
Food: 5
Service: 5
Solomon Applebaum
Second best beef in the Elgin area
Atmosphere: 3
Food: 5
Service: 5
Luis Negron
Eloy was a very respectable employee great service food was delicious and 10/10
Atmosphere: 5
Food: 5
Service: 5
Twin Jamo
Can't beat those $1 hot dogs.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Hot Dog, Cheese Sauce, Tuesday 1 Hot Dog and Large Fresh Cut Cheese Fries
Evan is the greatest server and cashier i have ever seen, the service was great and the food was delicious.
Atmosphere: 5
Food: 5
Service: 5
Vantero
$1 Chicago dogs rock
Atmosphere: 5
Food: 5
Service: 5
Garrett Stearns
Food is good. Fries are excellent. Shacks used to be good. Not so much anylonger.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: The Beef Sandwich, Fresh-Cut French Fries
M Flan 164
Just bought $75 bucks worth of food. My wife didn’t get cheese for her CHEESE fries. I didn’t get hot peppers for a cheesy beef with HOT peppers, all beverages had little to no ice in them. I can’t find to many places that have great service anymore, to bad this has happened several times. I haven’t said anything In the past in hopes it was just a fluke. Guess not.
Atmosphere: 3
Food: 2
Service: 2
Kiley Nolan
A great place to visit, really good food. Everyone was really polite. It was super busy but we got our food super quick!
Please be careful buying from this location! They have a known issue with their POS system where they charge your order twice. I used my debit card and was charged twice for a transaction. I called and spoke with the store which was no help at all. They wanted to provide me a credit rather than give me money back.
I then was connected with one of the managers about this issue who is not located at the store. The charge eventually fell off after 5 business days. The main issue is they didn’t even care, nothing was offered for my inconvenience, no follow up was completed to confirm I got my money back, the money was taken out of bank account twice and I had to wait to get the money bank. They are aware about this issue and gave no confirmation they would be or are working on fixing this issue.
Please take your money somewhere else as the way they handled this was extremely poorly and their team should be reevaluated. What a terrible experience and hope this doesn’t happen to anybody else.
Atmosphere: 1
Food: 1
Service: 1
We drove a little way to get here, worth it, love the beef and great fries! We have been back many times since my last review. Still excellent, and your employees were fantastic!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh-Cut French Fries, Hamburger
Love the food - french fries are great! However, the music was so loud. I asked the staff if they could turn it down, and they said they can't. It's set.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: The Beef Sandwich, Chicago-Style Hot Dog, Fresh-Cut French Fries, Tuesday 1 Hot Dog and Large Fresh Cut Cheese Fries
Great! Awesome customer service! They forgot my fry and I went back and they gave me an extra fry!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh-Cut French Fries
Everytime you ask for something, extra straw, napkin or ketchup they always forget. How hard is it to remember to add these things. They don’t come out of your paycheck.
Atmosphere: 1
Food: 1
Service: 1
Love their specials
Atmosphere: 4
Food: 4
Service: 4
First time customer here. Ordered online for pick up on my way home from work today. I was pleasantly surprised by the cleanliness when I walked in. Courteous and communicative staff behind the counter while getting my order ready. Food is solid, too! Will be back.
Atmosphere: 5
Food: 5
Service: 5
Second best beef in the Elgin area
Atmosphere: 3
Food: 5
Service: 5
Eloy was a very respectable employee great service food was delicious and 10/10
Atmosphere: 5
Food: 5
Service: 5
Can't beat those $1 hot dogs.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Hot Dog, Cheese Sauce, Tuesday 1 Hot Dog and Large Fresh Cut Cheese Fries
Restaurantji Recommends
Evan is the greatest server and cashier i have ever seen, the service was great and the food was delicious.
Atmosphere: 5
Food: 5
Service: 5
$1 Chicago dogs rock
Atmosphere: 5
Food: 5
Service: 5
Food is good. Fries are excellent. Shacks used to be good. Not so much anylonger.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: The Beef Sandwich, Fresh-Cut French Fries
Just bought $75 bucks worth of food. My wife didn’t get cheese for her CHEESE fries. I didn’t get hot peppers for a cheesy beef with HOT peppers, all beverages had little to no ice in them. I can’t find to many places that have great service anymore, to bad this has happened several times. I haven’t said anything In the past in hopes it was just a fluke. Guess not.
Atmosphere: 3
Food: 2
Service: 2
A great place to visit, really good food. Everyone was really polite. It was super busy but we got our food super quick!
Atmosphere: 5
Food: 5
Service: 5
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