Dunkin'

95 Clock Tower Plz, Elgin
(847) 454-3944

Recent Reviews

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Julisa Rivera

It just makes me mad that I order something 20 minutes prior before I go to work & they still can’t get it right I used to work at several Dunkin’s and I can’t even go back cause they always take me to the second window for 1 sandwich and they dont even get it right to the way I customize it on the app & make me wait some more before work lol

Atmosphere: 3

Food: 1

Service: 4

Ari Rogers

Why charge us for upgrades to our food if you aren't actually going to put it on the food. And then tell us ypu can't refund the upgrades for you mistake is insane. The attitude at the window was completely unacceptable.

Atmosphere: 1

Food: 1

Service: 1

bug bait

I'm a Senior Citizen and I find it a great place to have coffee and something to eat. The employees are the best in being polite, friendly and helpful.

Atmosphere: 5

Food: 5

Service: 5

Lauren

NOT 24 hours!! This is the 4th time I have gone through the drive through around 3:30-4:30 am and there is no one there but all the lights are on! Scam! Update your hours and stop advertising 24 hours!!!!

Service: 1

Charlottte Jones

Good pricing and good food

Atmosphere: 4

Food: 4

Service: 4

Alejandra Juarez

10/10 customer service. Everything was a 10/10

Atmosphere: 5

Food: 5

Service: 5

ByeFeliciaXoX

Friendly staff and quick drive thru service during the morning rush 🍩

Food: 4

Service: 5

annah cuttone

they gave me a half of a latte??? like im so confused what the hell😭 i noticed it felt light but i didnt think to check and i get home and where the hell did my latte go

Atmosphere: 1

Food: 1

Service: 1

S J

I asked for 3 sugar and 1 cream for my coffee and they put 11 cream. Such a waste of money

Atmosphere: 3

Food: 1

Service: 4

Elizabeth Pistorio

Its terrible now! This was my go to dunkin and its a crap show now. I ordered the new wicked matcha a large. I've had it 2 times so I know what it should taste like. I waited and was asked at the 2nd window did u need some thing else.... YEA MY DRINK!!! he rushed a drink over and it was half foam. Its just matcha.... even tho it says it has the other stuff in it, it def doesnt. But the issue is its half a drink. Im already on my train to work so i cant bring it back, but def disappointed again.

The drive up line is always insane now. And ive even gone inside. Its just as bad and no one is happy, no greets you, no one tells you the drink on the counter is yours. Its awkward.

Get it together. It used to be an awesome dunkin.

Food: 1

Service: 1

Jennifer Guerrero

I went in and payed 12 dollars for the new Dubai sundays and they gave it to me half empty I noticed they were low on the Dubai ice cream after I ordered they could have asked if we wanted any other kind of ice cream or something I mean 12 dollars for this is not worth it

Atmosphere: 1

Service: 1

Daniela Islas

Amazing avocado toast amazing chai latte amazing hasbrowns BROWN CRISPY hot 😈🤎 LOTS OF BACON and napkins. So thankful and grateful for these hard working honest people willing to work weekend morning🥹🥹love y’all🙈

Atmosphere: 5

Food: 5

Service: 5

Emma Rose

This location is the closest to my job and the best one in town. Never had issues and always fills my matchas to the top. 💅🏽

Joshua

The worst DD I've been to. Wakeup wrap taste like chemicals

BHAYA “BAH”

Poor service

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