Dunkin'

351 S Randall Rd, Elgin
(847) 622-0100

Recent Reviews

Sort by
Ally Z

this dunkin is terrible! they NEVER have the donuts you want. one time I ordered a dozen donuts the night before I needed them, and got NONE of what I asked for. zero stars if I could

Jessica Chaney

Great service, but the tater tots are always super soggy. Rarely do we get them nice and crispy. The bacon is sinfully delicious, and we love the special occasion/seasonal donuts and coffee flavors!!!

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Donuts and Iced Coffee, Dozen Donuts

Jazmin Garcia

Worst customer service EVER, I’m right next door working so i tend to go for ice or a treat, 1st they make the drinks overly sweet with extra pumps of anything and make the drinks sweet, the refreshers are SOOOO SO sweet and they get mad when I ask for less of the sweet juice (which is the normal amount), when I go in to order they never want to attend anyone at the register and they always ask us to order from the kiosk when all I want is ice and when I get a hold of a worker they just look and walk away even when they aren’t busy. I’m normally not one to complain because I can understand if a worker is having a bad day but this is their constant attitude and i figured I’d let anyone know about it.

Atmosphere: 1

Food: 1

Service: 1

Abel Gonzalez

Horrible experience. Complete wrong order. I placed multiple add ons to my order that made it come out to 22$ and they gave me an order that would roughly come out to 15$. Also they seemed to give very little care about the mistake and seemed annoyed when I confronted them. Horrible experience from a company I frequently go to. Will be switching to Einstein bagels for good after today. Order = 4474. Meat was wrong. Bread was wrong. EVERYTHING WAS WRONG BUT THEY SENT IT OUT TO SEE IT I NOTICED.

Atmosphere: 1

Food: 1

Service: 1

Jonathan Martinez

Bad service lady’s in there always got a attitude!!! They be talking on there own language talking smack this the 3 time they do this !!! Never again

Michelle Renteria

Order an ice coffee taste like straight up water

Jezika Kitzy

Nice inside. Friendly staff. Usually not that business.

Atmosphere: 5

Food: 4

Service: 3

Amalia berenice Rangel perez

Excellent donuts

Atmosphere: 5

Food: 5

Service: 5

Cosmo Kramer

Ordered food and coffee at the kiosk. Received our food right away and it was good but they forgot about our drinks. Then when we got our drinks, it was basically milk with no coffee....

Atmosphere: 1

Food: 2

Service: 1

Estefani

they are not clean at all they reuse the donuts from a day before the cooking lady is not sanitary she coughs all over the orders

Atmosphere: 1

Food: 1

Service: 5

Martin Espino

Today around 3 p.m this very sweet young Indian girl with brown eyes took my order. When I tell you that her service was out of this world I mean it. I felt welcomed and my order was made quickly!!! Service had done a 180 lately 7/28

Atmosphere: 5

Food: 5

Service: 5

JaLee Poore (Bettie Puddin)

Made my coffee delish ?

Atmosphere: 5

Food: 5

Service: 5

Daisy A

It's almost as ifi didn't pay extra for cream cheese

Food: 1

Service: 2

Luke

Got a ice blended coffee drink was terrible only got three sips down on a large what a waste of money

Food: 1

JJ

Horrible drive up service! I would give zero stars if I could. Only two Indian women working the morning rush. Long lines in the morning that don’t move to get a cup of coffee. Many times the person taking the order doesn’t understand. Doughnut looked terrible.

Food: 2

Service: 1

Loading...