Dunkin'
351 S Randall Rd, Elgin
(847) 622-0100
Recent Reviews
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this dunkin is terrible! they NEVER have the donuts you want. one time I ordered a dozen donuts the night before I needed them, and got NONE of what I asked for. zero stars if I could
Great service, but the tater tots are always super soggy. Rarely do we get them nice and crispy. The bacon is sinfully delicious, and we love the special occasion/seasonal donuts and coffee flavors!!!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Donuts and Iced Coffee, Dozen Donuts
Worst customer service EVER, I’m right next door working so i tend to go for ice or a treat, 1st they make the drinks overly sweet with extra pumps of anything and make the drinks sweet, the refreshers are SOOOO SO sweet and they get mad when I ask for less of the sweet juice (which is the normal amount), when I go in to order they never want to attend anyone at the register and they always ask us to order from the kiosk when all I want is ice and when I get a hold of a worker they just look and walk away even when they aren’t busy. I’m normally not one to complain because I can understand if a worker is having a bad day but this is their constant attitude and i figured I’d let anyone know about it.
Atmosphere: 1
Food: 1
Service: 1
Horrible experience. Complete wrong order. I placed multiple add ons to my order that made it come out to 22$ and they gave me an order that would roughly come out to 15$. Also they seemed to give very little care about the mistake and seemed annoyed when I confronted them. Horrible experience from a company I frequently go to. Will be switching to Einstein bagels for good after today. Order = 4474. Meat was wrong. Bread was wrong. EVERYTHING WAS WRONG BUT THEY SENT IT OUT TO SEE IT I NOTICED.
Atmosphere: 1
Food: 1
Service: 1
Bad service lady’s in there always got a attitude!!! They be talking on there own language talking smack this the 3 time they do this !!! Never again
Order an ice coffee taste like straight up water
Nice inside. Friendly staff. Usually not that business.
Atmosphere: 5
Food: 4
Service: 3
Excellent donuts
Atmosphere: 5
Food: 5
Service: 5
Ordered food and coffee at the kiosk. Received our food right away and it was good but they forgot about our drinks. Then when we got our drinks, it was basically milk with no coffee....
Atmosphere: 1
Food: 2
Service: 1
they are not clean at all they reuse the donuts from a day before the cooking lady is not sanitary she coughs all over the orders
Atmosphere: 1
Food: 1
Service: 5
Restaurantji Recommends
Today around 3 p.m this very sweet young Indian girl with brown eyes took my order. When I tell you that her service was out of this world I mean it. I felt welcomed and my order was made quickly!!! Service had done a 180 lately 7/28
Atmosphere: 5
Food: 5
Service: 5
Made my coffee delish ?
Atmosphere: 5
Food: 5
Service: 5
It's almost as ifi didn't pay extra for cream cheese
Food: 1
Service: 2
Got a ice blended coffee drink was terrible only got three sips down on a large what a waste of money
Food: 1
Horrible drive up service! I would give zero stars if I could. Only two Indian women working the morning rush. Long lines in the morning that don’t move to get a cup of coffee. Many times the person taking the order doesn’t understand. Doughnut looked terrible.
Food: 2
Service: 1
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