Hope there were a no star review. I made an order for 113.00 today. I’ve been trying to contact them because when I got home they gave me all the chicken regular and it was half crispy and half regular. So the I left it like that since no one answered the phone. When my kids got home from work they started eating and found hair in the chicken. This is really disappointing and disgusting. I will not recommend this kfc ever. The fries looked and tasted like they were fried in 100 years old oil. Wish I haven’t got there in the first place. 113.00 dollars in the garbage.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Ingram
No crispy chicken, there are only 2 types, have both
Atmosphere: 1
Food: 1
Service: 1
John Negrete
Everytime I come here my order is wrong. I clearly say mac n cheese but will get Coleslaw. Shouldnt employ people to take orders who cannot speak english.
Atmosphere: 1
Food: 4
Service: 1
Christian Arellano
Second time in a row had to wait an forty minutes to an hour for an eight piece. Just to be told it has to be mixed and I can’t have all dark. I mean I get it if it’s busy or it’s right before closing but I usually come one to two hours BEFORE they close and there will be no line no people waiting but somehow the chicken place you know, known for the chicken doesn’t have chicken.. simply unacceptable and the employees genuinely do not give a damn they just talk behind the counter and they didn’t bring the food up to me after being finished (I had to wait in the parking lot) they just expected me to guess when it’s ready. at this point bulldoze the kfc and turn into a beef shack and i assure you they’d get the chicken faster this shit is unbelievable.
Oh and side note I worked at a kfc for about six/eight months maybe three to two years ago. It takes max twenty minutes to make the chicken and when you make the sides you’re supposed to fill them to the top.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Famous Bowl
Betty Metallo
I placed my order over the internet it said for me to pick up at 415.. however my order was not in the system.. Hopefully my credit card don't get charged.. never go again
Service: 1
Art Shabez
Salty ,salty,salty. Gravy for mashed potatoes very salty. Crust on chicken very salty. I believe KFC has smallest chicken compared to other chicken chains. Just not worth it. Service was quick.
Atmosphere: 3
Food: 1
Service: 5
Luis Santos
The place's hygiene is poor, starting with the bathrooms. The chicken in my swandich was cold, and the Pepsi tasted strange.
Atmosphere: 1
Food: 1
Service: 4
Randy Lee
Easily the best KFC I've ever had in my life. A++
Atmosphere: 5
Food: 5
Service: 5
Nate
I wondered why a drive-thru at a KFC would be empty during dinner time. I wish I had read the reviews for this location. I ordered and was charged for a four-piece chicken combo meal, no special instructions, and I got three pieces of all dark meat. Whoever was working at 6:30 p.m. on 9/10/25 needs to be retrained. But at least the biscuit was hot, fresh, and tasty! 😋
Food: 2
Service: 1
Morgana Mz
The food looks burnt, I was surprised to see the blonde girl again, shes very sweet, always giving excellent service.
Dundee location in Elgin. Service / Manager is terrible. The Randall location is much, much better!
Atmosphere: 1
Food: 2
Service: 1
lion Caponi
The employee lied to me and when I tried to figure out what was going on calmly they were dismissive and lied to me what I proved them wrong do not ever go here they do not want to help try don't want your business clearly
Atmosphere: 1
Food: 1
Service: 1
Gregg Langenburg
Same place. Same problems. Still no fix.
This isn’t just about one bad night — it’s about the pattern.
I’ve been to this KFC more than once, and every time, it’s the same rundown: • Long waits • Missing items • Staff that couldn’t care less • Zero accountability
On July 1st, I placed a mobile order (Ticket #2077) around 9:08 PM. I ordered a Tender Big Box meal. They told me I couldn’t get fries because “they stopped making them early”… yet the mobile app still let me choose them.
I waited over 32 minutes for the food, and when I finally got it? No sauces. No apology. No urgency.
And let’s be clear: this wasn’t a one-time fluke. This is how this location runs. I’ve seen it before, and I’ve given them chances to do better. They don’t.
I even reached out to corporate — nothing. Total silence, unless you go digging through backdoor email addresses like I had to.
I’m a Google Local Guide. I give honest reviews. I try to support places, even when they slip. But this? This is beyond slipping — this is falling flat and refusing to get back up.
Don’t waste your time or your money here. This location needs serious management change or it’s gonna keep circling the same drain.
Atmosphere: 1
Food: 1
Service: 1
Brad
It is too hot here and an unbreathable and awful place to take kids to eat because it is so hit inside, and they have their bathrooms locked.
Hope there were a no star review. I made an order for 113.00 today. I’ve been trying to contact them because when I got home they gave me all the chicken regular and it was half crispy and half regular. So the I left it like that since no one answered the phone. When my kids got home from work they started eating and found hair in the chicken. This is really disappointing and disgusting. I will not recommend this kfc ever. The fries looked and tasted like they were fried in 100 years old oil. Wish I haven’t got there in the first place. 113.00 dollars in the garbage.
Atmosphere: 1
Food: 1
Service: 1
No crispy chicken, there are only 2 types, have both
Atmosphere: 1
Food: 1
Service: 1
Everytime I come here my order is wrong. I clearly say mac n cheese but will get Coleslaw. Shouldnt employ people to take orders who cannot speak english.
Atmosphere: 1
Food: 4
Service: 1
Second time in a row had to wait an forty minutes to an hour for an eight piece. Just to be told it has to be mixed and I can’t have all dark. I mean I get it if it’s busy or it’s right before closing but I usually come one to two hours BEFORE they close and there will be no line no people waiting but somehow the chicken place you know, known for the chicken doesn’t have chicken.. simply unacceptable and the employees genuinely do not give a damn they just talk behind the counter and they didn’t bring the food up to me after being finished (I had to wait in the parking lot) they just expected me to guess when it’s ready. at this point bulldoze the kfc and turn into a beef shack and i assure you they’d get the chicken faster this shit is unbelievable.
Oh and side note I worked at a kfc for about six/eight months maybe three to two years ago. It takes max twenty minutes to make the chicken and when you make the sides you’re supposed to fill them to the top.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Famous Bowl
I placed my order over the internet it said for me to pick up at 415.. however my order was not in the system.. Hopefully my credit card don't get charged.. never go again
Service: 1
Salty ,salty,salty. Gravy for mashed potatoes very salty. Crust on chicken very salty.
I believe KFC has smallest chicken compared to other chicken chains. Just not worth it.
Service was quick.
Atmosphere: 3
Food: 1
Service: 5
The place's hygiene is poor, starting with the bathrooms. The chicken in my swandich was cold, and the Pepsi tasted strange.
Atmosphere: 1
Food: 1
Service: 4
Easily the best KFC I've ever had in my life. A++
Atmosphere: 5
Food: 5
Service: 5
I wondered why a drive-thru at a KFC would be empty during dinner time. I wish I had read the reviews for this location. I ordered and was charged for a four-piece chicken combo meal, no special instructions, and I got three pieces of all dark meat.
Whoever was working at 6:30 p.m. on 9/10/25 needs to be retrained.
But at least the biscuit was hot, fresh, and tasty! 😋
Food: 2
Service: 1
The food looks burnt, I was surprised to see the blonde girl again, shes very sweet, always giving excellent service.
Atmosphere: 2
Food: 1
Service: 5
Restaurantji Recommends
You have to try the biscuit
Atmosphere: 5
Food: 5
Service: 5
Dundee location in Elgin. Service / Manager is terrible. The Randall location is much, much better!
Atmosphere: 1
Food: 2
Service: 1
The employee lied to me and when I tried to figure out what was going on calmly they were dismissive and lied to me what I proved them wrong do not ever go here they do not want to help try don't want your business clearly
Atmosphere: 1
Food: 1
Service: 1
Same place. Same problems. Still no fix.
This isn’t just about one bad night — it’s about the pattern.
I’ve been to this KFC more than once, and every time, it’s the same rundown:
• Long waits
• Missing items
• Staff that couldn’t care less
• Zero accountability
On July 1st, I placed a mobile order (Ticket #2077) around 9:08 PM. I ordered a Tender Big Box meal. They told me I couldn’t get fries because “they stopped making them early”… yet the mobile app still let me choose them.
I waited over 32 minutes for the food, and when I finally got it? No sauces. No apology. No urgency.
And let’s be clear: this wasn’t a one-time fluke. This is how this location runs. I’ve seen it before, and I’ve given them chances to do better. They don’t.
I even reached out to corporate — nothing. Total silence, unless you go digging through backdoor email addresses like I had to.
I’m a Google Local Guide. I give honest reviews. I try to support places, even when they slip. But this? This is beyond slipping — this is falling flat and refusing to get back up.
Don’t waste your time or your money here. This location needs serious management change or it’s gonna keep circling the same drain.
Atmosphere: 1
Food: 1
Service: 1
It is too hot here and an unbreathable and awful place to take kids to eat because it is so hit inside, and they have their bathrooms locked.
Atmosphere: 1
Food: 3
Service: 3
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