Worst service ever, just a mad face at the front service and long time waiting for a pizza….
Atmosphere: 1
Food: 3
Service: 1
Jeffrey Peterson
This is the worst run organization ever. Last week I ordered a pizza through their website. My credit card was charged but the order went into outer space. NOBODY at Pizza Hut would help resolve want happened to the order. They just told me their system does not have my order but somehow my credit card got charged. How does that work???
I decided to try and order a pizza from them Over the phone from the number on the website for the local store. They took my credit card over the phone and said it was approved and I could pick up the order at the store in 15 min. When I showed up they never received the order. The store manager would not help resolve the problem. I called the number back where I ordered the pizza. They had no record of the order but again my credit card was charged. I told them the order was for pickup. The customer service person on the phone told me he was connecting me to the customer service manager. When I was connected to the person I thought was the customer service manager ended up being a driver for DoorDash! After we finally got through the total confusion of why I was connected to DoorDash when the order was for pick up, the person said he could not help me and I was to call Pizza Hut back. When I called Pizza Hut back, I was told I had to go through their website. I have no idea how this company stays in business. I think they are a total scam and are ripping people off left and right. I’ve contacted my credit card company and made sure the scam will get resolved. Never again Will I use Pizza Hut. I worn everybody watch out for the scams!
Service: 1
Anthony Eason
Super fast! Great pizza with great deals!
Atmosphere: 5
Food: 5
Service: 5
Trivid venkatesh
Good pizza
Atmosphere: 5
Food: 5
Service: 5
Jon Bach
I didn’t know an 8” hair embedded into my pizza was an ordered topping. They told me nobody there had hair like that and refused to credit me a prorated amount for the pizza, tip and delivery charge. So they can keep their pittance they wanted to refund me.
Enjoy the imagery and imagine pulling it out of your mouth when you thought you were only getting pizza!
I’ll never order from ANY Pizza Hut ever again - this INEPT management team doesn’t realize they’re in the restaurant and hospitality industry. Don’t make the same mistake I made with so many other restaurant options in the area, such as Giordano’s, Rosati’s and Lou Malnati’s.
I gave them one star, as ZERO wasn’t an option.
Atmosphere: 1
Food: 1
Service: 1
Natalia Manrique
Twice that I call to place orders and the claim they didn’t get the order when they confirmed number name and time
Service: 1
Dude “Dude” Abides
Not sure if Pizza Hut has changed or maybe I have. I love this place, I can order a pizza exactly how I want it and it’s ready by the time I get there.
I go here weekly. I have never had a bad pizza from here
Atmosphere: 5
Food: 5
Service: 5
Mujtaba Ahmed
I normally don’t leave negative reviews, particularly when so many places are under-staffed. Having said that, I was delivered the wrong food (second time in past 14 months) and had to wait on hold for 25 minutes to get a refund. Do better.
Atmosphere: 4
Food: 3
Service: 1
Jose F. Gonzalez Jr
Ordered a Large stuffed crust with pepperoni and sausage. Got a cheese stuffed crust.
Atmosphere: 1
Food: 1
Service: 1
Ricky Zapata
Ordered again after writing a bad review they redeemed themselves this time they’re 1 for 3 pizza was how I ordered.
I gave them three different chances to redeem themselves but each time it gets worse. This last time they forgot a pizza and we had to go back to get because they were not answering the phones and they just handed it to us. No apology or nothing. More cold pizza. Done with this location.
Food: 1
Service: 1
Erick De la torre
Every time I order here through delivery, the person who brings the food always forgets the drink, and two supposedly refunds that were supposed to be made were never made.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Pepperoni Pizza
Tom M
I had a terrible pizza tonight from the Pizza Hut in Elgin Il. On S.Randall Road. It was over cooked the peperoni was like potato chips! I couldn't eat it! Had 1/2 of a piece and put it in the trash. I live roughly 3 miles from the store! When I told them about how bad it was they wanted me to bring it back! They should had done the right thing and credited my card! I will not be back! They knew what it looked like when they put it in the box! Aweful Service! Very unhappy!
Food: 1
Service: 1
Sandra Ibe
I ordered a hand tossed BBQ Chicken pizza and when it was delivered, it was flat and dry. It felt and tasted like it was old pizza.
Food: 1
Shyam patel
I call too many , no one answered the phone, when I reach on location, I saw they are totally free.
Worst service ever, just a mad face at the front service and long time waiting for a pizza….
Atmosphere: 1
Food: 3
Service: 1
This is the worst run organization ever. Last week I ordered a pizza through their website. My credit card was charged but the order went into outer space. NOBODY at Pizza Hut would help resolve want happened to the order. They just told me their system does not have my order but somehow my credit card got charged. How does that work???
I decided to try and order a pizza from them
Over the phone from the number on the website for the local store. They took my credit card over the phone and said it was approved and I could pick up the order at the store in 15 min. When I showed up they never received the order. The store manager would not help resolve the problem. I called the number back where I ordered the pizza. They had no record of the order but again my credit card was charged. I told them the order was for pickup. The customer service person on the phone told me he was connecting me to the customer service manager. When I was connected to the person I thought was the customer service manager ended up being a driver for DoorDash! After we finally got through the total confusion of why I was connected to DoorDash when the order was for pick up, the person said he could not help me and I was to call Pizza Hut back. When I called Pizza Hut back, I was told I had to go through their website. I have no idea how this company stays in business. I think they are a total scam and are ripping people off left and right. I’ve contacted my credit card company and made sure the scam will get resolved. Never again Will I use Pizza Hut. I worn everybody watch out for the scams!
Service: 1
Super fast! Great pizza with great deals!
Atmosphere: 5
Food: 5
Service: 5
Good pizza
Atmosphere: 5
Food: 5
Service: 5
I didn’t know an 8” hair embedded into my pizza was an ordered topping. They told me nobody there had hair like that and refused to credit me a prorated amount for the pizza, tip and delivery charge. So they can keep their pittance they wanted to refund me.
Enjoy the imagery and imagine pulling it out of your mouth when you thought you were only getting pizza!
I’ll never order from ANY Pizza Hut ever again - this INEPT management team doesn’t realize they’re in the restaurant and hospitality industry. Don’t make the same mistake I made with so many other restaurant options in the area, such as Giordano’s, Rosati’s and Lou Malnati’s.
I gave them one star, as ZERO wasn’t an option.
Atmosphere: 1
Food: 1
Service: 1
Twice that I call to place orders and the claim they didn’t get the order when they confirmed number name and time
Service: 1
Not sure if Pizza Hut has changed or maybe I have. I love this place, I can order a pizza exactly how I want it and it’s ready by the time I get there.
I go here weekly. I have never had a bad pizza from here
Atmosphere: 5
Food: 5
Service: 5
I normally don’t leave negative reviews, particularly when so many places are under-staffed. Having said that, I was delivered the wrong food (second time in past 14 months) and had to wait on hold for 25 minutes to get a refund. Do better.
Atmosphere: 4
Food: 3
Service: 1
Ordered a Large stuffed crust with pepperoni and sausage. Got a cheese stuffed crust.
Atmosphere: 1
Food: 1
Service: 1
Ordered again after writing a bad review they redeemed themselves this time they’re 1 for 3 pizza was how I ordered.
Restaurantji Recommends
I gave them three different chances to redeem themselves but each time it gets worse. This last time they forgot a pizza and we had to go back to get because they were not answering the phones and they just handed it to us. No apology or nothing. More cold pizza. Done with this location.
Food: 1
Service: 1
Every time I order here through delivery, the person who brings the food always forgets the drink, and two supposedly refunds that were supposed to be made were never made.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Pepperoni Pizza
I had a terrible pizza tonight from the Pizza Hut in Elgin Il. On S.Randall Road. It was over cooked the peperoni was like potato chips! I couldn't eat it! Had 1/2 of a piece and put it in the trash. I live roughly 3 miles from the store! When I told them about how bad it was they wanted me to bring it back! They should had done the right thing and credited my card! I will not be back! They knew what it looked like when they put it in the box! Aweful Service! Very unhappy!
Food: 1
Service: 1
I ordered a hand tossed BBQ Chicken pizza and when it was delivered, it was flat and dry. It felt and tasted like it was old pizza.
Food: 1
I call too many , no one answered the phone, when I reach on location, I saw they are totally free.
Atmosphere: 1
Food: 4
Service: 1
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