Portillo’s never misses. The food’s always hot, fresh, and loaded with flavor. You can tell the crew actually cares about getting orders right, even when it’s busy. The Italian beef with extra gravy is unbeatable, and the chocolate cake shake should honestly be illegal(it’s that good). Prices are fair, portions are huge, and service is fast. You can’t go wrong here; it’s Chicago comfort food done right.
Atmosphere: 5
Food: 5
Service: 5
Chris Fiebelkorn
Food was good, service was really kind, but the bread was super soggy- like it had sat in water for some time. I ended up eating around it, of nothing else than because I don’t like soggy bread.
Atmosphere: 3
Food: 3
Service: 4
Hugo Villeda
Beautiful place!!! Excellent
Atmosphere: 5
Food: 5
Service: 5
Joanne Madigan
Too loud
Atmosphere: 3
Food: 4
Service: 5
Kobe24 GOAT
What is so hard about taking orders over phone??? Everything needs to be online now? Unacceptable very Unacceptable. My business not needed i guess.
felix rosa
Slowest service ever in drive thru. Crazy the place was pty
Food: 3
Service: 1
Chris White
Great place, killer comfort food, easy kiosk to use.
Atmosphere: 4
Food: 5
Service: 4
David Binion
Love the variety of food. Best fries!
Atmosphere: 4
Food: 4
Service: 4
Kirk Bates
Great place for a variety of hot dogs, sandwiches, and burgers. The Italian Beef with hot peppers is my favorite!
Atmosphere: 5
Food: 5
Service: 5
Mighty G
Yall gotta close earlier food be so dry at the end
First time visiting. Went on a Saturday night with a family of 26. Overall a good experience.
Atmosphere: 4
Food: 4
Service: 4
Kyle S
Used to be good, not anymore.
My food is constantly over or undercooked, and it's far too expensive for this to be happening. It wasn't even great before, just ok.
This is an issue across all of the locations, but I frequented this one, so the review goes here.
Atmosphere: 4
Food: 1
Service: 4
Linda Lovelace
Food was great! My fries were cooked just right!
Atmosphere: 5
Food: 5
Service: 5
Nicole Rutherford
Usually not one to complain but we have had enough after this last time. We spent $89.72 on dinner for five people. For family who lives 1.5 hours away and not close to a Portillos. We received soggy Italian beef’s that we originally ordered to be dry/gravy on the side. The burgers were also soggy along with the worst fries we have ever had. Cheese cups were smashed into the fries. Every fry order was short like they ran out for each container. Soggy and greasy. A complete joke. At that point it felt like a prank. We received 7 drinks instead of 5 which were all watered down because of the melted ice. We even arrived early and our 6:39pm order wasn’t on the shelf at its given time. Come to find out it was set aside on a counter just getting cold and soggy. Terrible communication. Even the given napkins were wet and full of what we figured was grease.
We use to eat here quite a bit even after fries, cheese sauce, condiments etc had been forgotten time and time again. We’ve had enough. We weren’t going to drive all the way back to have the order redone so I really hope that isn’t thrown our way because what a total inconvenience for everyone. We filled out the survey and to be contacted about our order. $89.72 should be refunded to make it right.
Atmosphere: 1
Food: 1
Service: 1
Aaron Knott
The bun makes this dog. Freshly steamed. Service was typical of fast food and atmosphere is chain style which I prefer ma n pa. Others might prefer the atmosphere.
Portillo’s never misses. The food’s always hot, fresh, and loaded with flavor. You can tell the crew actually cares about getting orders right, even when it’s busy. The Italian beef with extra gravy is unbeatable, and the chocolate cake shake should honestly be illegal(it’s that good). Prices are fair, portions are huge, and service is fast. You can’t go wrong here; it’s Chicago comfort food done right.
Atmosphere: 5
Food: 5
Service: 5
Food was good, service was really kind, but the bread was super soggy- like it had sat in water for some time. I ended up eating around it, of nothing else than because I don’t like soggy bread.
Atmosphere: 3
Food: 3
Service: 4
Beautiful place!!! Excellent
Atmosphere: 5
Food: 5
Service: 5
Too loud
Atmosphere: 3
Food: 4
Service: 5
What is so hard about taking orders over phone??? Everything needs to be online now? Unacceptable very Unacceptable. My business not needed i guess.
Slowest service ever in drive thru. Crazy the place was pty
Food: 3
Service: 1
Great place, killer comfort food, easy kiosk to use.
Atmosphere: 4
Food: 5
Service: 4
Love the variety of food. Best fries!
Atmosphere: 4
Food: 4
Service: 4
Great place for a variety of hot dogs, sandwiches, and burgers. The Italian Beef with hot peppers is my favorite!
Atmosphere: 5
Food: 5
Service: 5
Yall gotta close earlier food be so dry at the end
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
First time visiting. Went on a Saturday night with a family of 26. Overall a good experience.
Atmosphere: 4
Food: 4
Service: 4
Used to be good, not anymore.
My food is constantly over or undercooked, and it's far too expensive for this to be happening. It wasn't even great before, just ok.
This is an issue across all of the locations, but I frequented this one, so the review goes here.
Atmosphere: 4
Food: 1
Service: 4
Food was great! My fries were cooked just right!
Atmosphere: 5
Food: 5
Service: 5
Usually not one to complain but we have had enough after this last time. We spent $89.72 on dinner for five people. For family who lives 1.5 hours away and not close to a Portillos. We received soggy Italian beef’s that we originally ordered to be dry/gravy on the side. The burgers were also soggy along with the worst fries we have ever had. Cheese cups were smashed into the fries. Every fry order was short like they ran out for each container. Soggy and greasy. A complete joke. At that point it felt like a prank. We received 7 drinks instead of 5 which were all watered down because of the melted ice. We even arrived early and our 6:39pm order wasn’t on the shelf at its given time. Come to find out it was set aside on a counter just getting cold and soggy. Terrible communication. Even the given napkins were wet and full of what we figured was grease.
We use to eat here quite a bit even after fries, cheese sauce, condiments etc had been forgotten time and time again. We’ve had enough. We weren’t going to drive all the way back to have the order redone so I really hope that isn’t thrown our way because what a total inconvenience for everyone. We filled out the survey and to be contacted about our order. $89.72 should be refunded to make it right.
Atmosphere: 1
Food: 1
Service: 1
The bun makes this dog. Freshly steamed. Service was typical of fast food and atmosphere is chain style which I prefer ma n pa. Others might prefer the atmosphere.
Atmosphere: 3
Food: 5
Service: 4
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