Roll-N-Donuts Cafe & Douangchay's Kitchen

Amazing staff. Lovely environment. Great food selections... too tempting.

Atmosphere: 5

Food: 5

Service: 5

Purchase two bags of cookies. One were lace cookies, the other package was not labeled, but look like chocolate crinkle cookies. The lace cookies were good. The second package thought to be chocolate cookies were Not. They tasted like a chocolate cake with powdered sugar on it with tons of hot pepper in it. Horrible. The next day I came back to the shop and asked for a refund or exchange. Was told it had to be approved by the owner. I was told that I have to leave my name and number and explanation on a paper. The owner will then call me. 2 days later and NO REPLY. I feel at this point that’s poor business. As many times as I patron Gail Borden Library, I will not be returning to that café for anything.

Atmosphere: 2

Food: 1

Service: 3

The chicken salad sandwich was just amazing! I would add some chopped pecans or slivered almonds. I really like the banana pudding as well.

Atmosphere: 5

Food: 5

Service: 5

Banh MI and egg rolls were great

I’ve been a patron of this cafe for a while and the service has been just fine. Today Friday January 10th 10:00am-3:00pm I was working at the library and had multiple unacceptable interactions with the young lady working the stand. Her tone was cold, mean and full of attitude throughout the interactions. She was saying profanities under her breath after I asked for a refill on hot water. She refused to give me a third refill of hot water saying I had to pay a dollar despite having already paid a dollar for the cup and when I protested she refused me service all together. Really unfortunate interaction.

Atmosphere: 2

Food: 4

Service: 1

Amazing prices and equally amazing food! The owner is really nice and welcoming. Everything tastes homemade and they have really unique pastries. Also a ton of variety and snacks for kids. It’s so nice having this at the library!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Single Regular Donut, Build Your Own Sandwich, Muffin

I ran 10 miles and I was heat exhausted. I asked for a cup of water (because I was about to pass out). The barista refused to give me a cup of water.

Atmosphere: 1

Food: 1

Service: 1

Excellent place, good and fast service, I recommend them.

I really really like the iced vanilla chai tea latte 🥺

This place is great! Delicious food, my 4 year old is obsessed with the donuts!

Atmosphere: 5

Food: 5

Service: 5

I was told about this new bakery by a friend so I decided to investigate. I was so pleased with all the goods I bought from donuts to danishes to kolacky to bread. So delicious, packaged beautifully and the staff member that attended to me was very knowledgeable about all the items. She was kind enough to share with me her favorites and because of her seeming integrity, knowledge and friendliness, I bought her recommendation. A great addition to Elgin and bakeries.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Doughnut, Cinnamon Roll

I stopped by Douangchay's kitchen for a snack at the library. I am grateful I did because I realized Douangchay isn't in the food industry, she does it to spread LOVE!!! I felt the warmth emitting from her during our conversations. Her food is like the food your mom gave you when sick with the flu. Same energy. I wish I took pictures of the souffle I got but that requires high self control. Then again go visit her and find out for yourself!

Atmosphere: 5

Food: 5

Service: 5

I love this place I love there iced coffee there iced coffee is so good ♥️♥️

Atmosphere: 5

Food: 5

Service: 5

amazing food and amazing service, good prices too. the owner gave me a free extra donut, greatly appreciated :)

Atmosphere: 5

Food: 5

Service: 5

Great service, super friendly! Delicious latte and nice hot breakfast sandwich!

Atmosphere: 5

Food: 5

Service: 5