This place the order and have to scan for my drink is a little out of hand. Then you ask for a tip on the order I placed myself? Another one the list to stay away from.
Donald Geldernick
Always great. Broutbup years ago from U IL Urbana.
Greg F.
Love going there for happy hour shakes Dislike it's all self serve with kiosk ordering inside
Atmosphere: 5
Food: 5
Service: 5
Jackey Solis
I went about a week ago and I found hair in my food which wasn’t the first time as it is seen above two different burgers but first time I’ve complained. I called immediately after I saw the hair they said they couldn’t give me a refund and they wouldn’t have a manager until Monday. The incident happened on Friday. When I went on Monday they refused to give me a refund and told me to contact corporate which I did they never contacted me back. The manager was very rude and disrespectful. He kept asking if I have problems with one of his employees. Which I have never spoken to anyone working there directly since I usually do online orders. Kept insisting I have issues with an employee so that must be why there is hair in my food. He didn’t deny the hair was in the food just kept making excuses. He kept saying I’m causing issues by complaining about the incident and asked me to leave the restaurant. I was never rude or disrespectful. There was multiple other customers that can confirm. Manger refused to help or apologize and walked away from me mumbling disrespectful things in Spanish not knowning I understand Spanish. Very horrible customer service and very disappointing. I wouldn’t recommend going here. My friends have experienced very similar issues with this location.
Atmosphere: 1
Food: 1
Service: 1
Konnor Del Mar
Portion size is horrible. They said this is a full milkshake and they can’t go anywhere Complete BS.
Atmosphere: 1
Food: 2
Service: 1
Ryder Meredith
Their burgers are amazing and are very high quality and their milkshakes are some of the best you can find in this area
Atmosphere: 5
Food: 5
Service: 5
Steve Jernberg
I grew up going to steak n shake. The food hasn't changed much. You have to order at the kiosk. If you b order a drink save your receipt. You need to scan it to get your drink. Different. Everything is almost the same as 20 years ago. My kids loved it! Getting the order was a little slow.
Atmosphere: 4
Food: 5
Service: 4
cristiana mcdowell
Are you expected to tip for fast food service? No wait staff. It is a self service kiosk. The food- SALTY. Too salty to eat. Would I try again- maybe. I can eat salt at home with out tipping a kiosk.
Atmosphere: 1
Food: 1
Service: 1
Rodrigo R
I found a hair inside my wrapping for my burger and I was disappointed that I couldn’t enjoy my meal anymore because of that hair. To be honest I was disgusted and wish this able to be fixed 🙁
Rodrigo Reyes
I was yesterday ordering a buger online and I ended up getting my food and finding a hair inside my wrap for my burger I was disappointed and disgusted and was sad to be honest because I didn’t get to enjoy my meal anymore.
This was drive through only. Didn't go inside. Food was good as usual though.
Food: 5
Service: 5
Pandatvomega meow
Food was great. Fries in tallow reminded me of old mcdonalds fries.
Atmosphere: 4
Food: 5
Service: 4
Julie Pike
The order screen is so impersonal, food was good could have been warmer.
Atmosphere: 4
Food: 5
Service: 4
Michelle Maloney
Food was delicious and Service was exceptional! This place was shut down because Steak n Shake changed it's business model and wanted to franchise it's locations. Don't believe the lies from people that don't have a brain enough to check out the facts!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Patty Melt 'N Fries, Double Burger and Fries, Onion Rings, Cheese Fries, Western BBQ 'N Bacon Steakburger
Jake Tetza
Food was delivered cold and was missing food items. Save your money don’t even bother.
This place the order and have to scan for my drink is a little out of hand. Then you ask for a tip on the order I placed myself? Another one the list to stay away from.
Always great. Broutbup years ago from U IL Urbana.
Love going there for happy hour shakes
Dislike it's all self serve with kiosk ordering inside
Atmosphere: 5
Food: 5
Service: 5
I went about a week ago and I found hair in my food which wasn’t the first time as it is seen above two different burgers but first time I’ve complained. I called immediately after I saw the hair they said they couldn’t give me a refund and they wouldn’t have a manager until Monday. The incident happened on Friday. When I went on Monday they refused to give me a refund and told me to contact corporate which I did they never contacted me back. The manager was very rude and disrespectful. He kept asking if I have problems with one of his employees. Which I have never spoken to anyone working there directly since I usually do online orders. Kept insisting I have issues with an employee so that must be why there is hair in my food. He didn’t deny the hair was in the food just kept making excuses. He kept saying I’m causing issues by complaining about the incident and asked me to leave the restaurant. I was never rude or disrespectful. There was multiple other customers that can confirm. Manger refused to help or apologize and walked away from me mumbling disrespectful things in Spanish not knowning I understand Spanish. Very horrible customer service and very disappointing. I wouldn’t recommend going here. My friends have experienced very similar issues with this location.
Atmosphere: 1
Food: 1
Service: 1
Portion size is horrible. They said this is a full milkshake and they can’t go anywhere Complete BS.
Atmosphere: 1
Food: 2
Service: 1
Their burgers are amazing and are very high quality and their milkshakes are some of the best you can find in this area
Atmosphere: 5
Food: 5
Service: 5
I grew up going to steak n shake. The food hasn't changed much. You have to order at the kiosk. If you b order a drink save your receipt. You need to scan it to get your drink. Different. Everything is almost the same as 20 years ago. My kids loved it! Getting the order was a little slow.
Atmosphere: 4
Food: 5
Service: 4
Are you expected to tip for fast food service? No wait staff. It is a self service kiosk. The food- SALTY. Too salty to eat. Would I try again- maybe. I can eat salt at home with out tipping a kiosk.
Atmosphere: 1
Food: 1
Service: 1
I found a hair inside my wrapping for my burger and I was disappointed that I couldn’t enjoy my meal anymore because of that hair. To be honest I was disgusted and wish this able to be fixed 🙁
I was yesterday ordering a buger online and I ended up getting my food and finding a hair inside my wrap for my burger I was disappointed and disgusted and was sad to be honest because I didn’t get to enjoy my meal anymore.
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
This was drive through only. Didn't go inside. Food was good as usual though.
Food: 5
Service: 5
Food was great. Fries in tallow reminded me of old mcdonalds fries.
Atmosphere: 4
Food: 5
Service: 4
The order screen is so impersonal, food was good could have been warmer.
Atmosphere: 4
Food: 5
Service: 4
Food was delicious and Service was exceptional!
This place was shut down because Steak n Shake changed it's business model and wanted to franchise it's locations.
Don't believe the lies from people that don't have a brain enough to check out the facts!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Patty Melt 'N Fries, Double Burger and Fries, Onion Rings, Cheese Fries, Western BBQ 'N Bacon Steakburger
Food was delivered cold and was missing food items. Save your money don’t even bother.
Atmosphere: 1
Food: 1
Service: 1
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